{ "meta": { "title": "The Fair Ban Index", "version": "1.0", "checked": "2026-09-30", "url": "https://appealmyban.com/fair-ban-index/", "license": "CC BY 4.0 (credit AppealMyBan, link to the page)", "publisher": "AppealMyBan", "contact": "hello@appealmyban.com", "method": "https://appealmyban.com/fair-ban-index/#method", "pillars": { "told": { "label": "Told why", "max": 25 }, "heard": { "label": "Heard", "max": 25 }, "fixed": { "label": "Fixed", "max": 30 }, "money": { "label": "Money", "max": 20 } }, "metrics": { "reasons": { "label": "Written reasons", "pillar": "told", "max": 15, "question": "Does the app promise, in its own words, to tell a banned user in writing which rule they broke?", "levels": [ { "points": "15", "meaning": "The notice states the rule and the facts relied on" }, { "points": "10", "meaning": "The rule or category is named" }, { "points": "5", "meaning": "Notice only, or reasons may be withheld" }, { "points": "0", "meaning": "No promise" } ] }, "statements": { "label": "Statements on record", "pillar": "told", "max": 10, "question": "For every account suspension or termination the app reported for 2025, how many statements coded as an account suspension or termination did it file in the EU database?", "levels": [ { "points": "10", "meaning": "50% or more of the account decisions it reported" }, { "points": "0 to 10", "meaning": "In proportion: 10 x (share filed / 50%). Half is treated as full marks because the Act lawfully exempts some bans from a statement" }, { "points": "0.5", "meaning": "Files some, but publishes no total to compare with" }, { "points": "0", "meaning": "None coded as an account suspension or termination in 2025" } ] }, "textbox": { "label": "A box to answer in", "pillar": "heard", "max": 10, "question": "Can the banned person type their side of it, and attach evidence?", "levels": [ { "points": "10", "meaning": "Free-text field on the appeal" }, { "points": "5", "meaning": "Only via a generic support form or email, or optional or partial" }, { "points": "0", "meaning": "Button-only, or no published appeal route" } ] }, "human": { "label": "A person reads it", "pillar": "heard", "max": 15, "question": "Does the app say a person, not only a machine, decides the appeal?", "levels": [ { "points": "15", "meaning": "Published statement of human review" }, { "points": "8", "meaning": "\"Our team will review\", with no statement that a person does" }, { "points": "0", "meaning": "Silent" } ] }, "reversal": { "label": "Reversal rate", "pillar": "fixed", "max": 12, "question": "What share of account-ban appeals did the app itself report reversing?", "levels": [ { "points": "0 to 12", "meaning": "12 x (share reversed / 50%), capped at 12" }, { "points": "0", "meaning": "Not published" } ] }, "speed": { "label": "Speed", "pillar": "fixed", "max": 8, "question": "What is the median time the app reports taking to decide an appeal?", "levels": [ { "points": "8", "meaning": "6 hours or less" }, { "points": "7", "meaning": "Up to 24 hours" }, { "points": "5", "meaning": "Up to 72 hours" }, { "points": "3", "meaning": "Up to 7 days" }, { "points": "1", "meaning": "Longer" }, { "points": "0", "meaning": "Not published; a promised time earns half the band" } ] }, "referee": { "label": "EU referee", "pillar": "fixed", "max": 10, "question": "How many certified EU out-of-court bodies name the app as one they will hear?", "levels": [ { "points": "up to 10", "meaning": "4 per body naming the app, plus 2 if the Commission register names it" }, { "points": "0", "meaning": "No certified body names it" } ] }, "refund": { "label": "Refund on termination", "pillar": "money", "max": 15, "question": "If the app ends your account, do its terms give back unused prepaid money?", "levels": [ { "points": "15", "meaning": "Pro-rata refund, even where the user broke the rules" }, { "points": "10", "meaning": "Pro-rata refund unless the user broke the rules" }, { "points": "5", "meaning": "No contractual refund, but a statutory, cooling-off or store route is named, or a refund is discretionary" }, { "points": "0", "meaning": "Expressly none, or silent" } ] }, "billing": { "label": "Billing stops", "pillar": "money", "max": 5, "question": "When the app ends your account, does the billing stop by itself?", "levels": [ { "points": "5", "meaning": "Terms or help centre say the subscription ends or no further charges follow" }, { "points": "0", "meaning": "You must cancel separately, or it says nothing" } ] } } }, "apps": [ { "rank": 1, "slug": "hinge", "name": "Hinge", "owner_group": "Match Group", "score": 69.3, "pillars": { "told": 8.6, "heard": 25.0, "fixed": 25.7, "money": 10.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#hinge", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "Hinge says a banned user sometimes sees a reason on an in-app screen, but expressly says it often gives no specific details and does not answer requests for them.", "evidence": [ { "quote": "In some cases, banned users will see a reason for their ban on an in-app screen.", "url": "https://help.hinge.co/hc/en-us/articles/360038037334-Why-was-my-account-banned" }, { "quote": "When you open the Hinge app, you’ll see a screen explaining your ban. Your specific screen will provide details unique to your situation.", "url": "https://help.hinge.co/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban" }, { "quote": "That’s why you’ll be notified if content is removed, and we’ll explain why.", "url": "https://help.hinge.co/hc/en-us/articles/43018068800531-What-Happens-When-Content-is-Removed-From-My-Profile" }, { "quote": "If you’ve been banned from Hinge, we’ve detected activity that violated our Terms of Use", "url": "https://help.hinge.co/hc/en-us/articles/360038037334-Why-was-my-account-banned" } ] }, "statements": { "points": 3.6, "max": 10, "checkable": true, "finding": "112,917 statements coded as an account suspension or termination were filed in the EU database in 2025, against 633,534 account decisions reported for the year: 17.8%. Latest account-level statement: 16 April 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The in-app ban appeal asks the user to describe why they believe the account did not violate the Terms; no character limit is published.", "evidence": [ { "quote": "When you tap ‘Appeal’, you will be asked to describe the nature of your appeal, specifically why you believe your account did not violate our Terms of Use.", "url": "https://help.hinge.co/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban" }, { "quote": "Write a short explanation about why you believe this content follows our Community Guidelines", "url": "https://help.hinge.co/hc/en-us/articles/43018068800531-What-Happens-When-Content-is-Removed-From-My-Profile" }, { "quote": "For some types of appeals, you will be required to upload a valid government-issued ID before submitting your appeal.", "url": "https://help.hinge.co/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "Hinge's DSA transparency report, and the Match Group report covering Hinge, say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.", "evidence": [ { "quote": "appeals are reviewed by a dedicated human review team separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37af179915c697e86499c_tr_hinge_20250101_20251231.xlsx" }, { "quote": "Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37a67639b2e8238609323_MG-DSA%20Safe%20Dating%20Report%20-%202025%20-%20FINAL.pdf" }, { "quote": "Our moderation team is a group of Hinge staff members who have undergone extensive training.", "url": "https://help.hinge.co/hc/en-us/articles/360038037334-Why-was-my-account-banned" }, { "quote": "A member of our safety team will be in touch with you via email.", "url": "https://help.hinge.co/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban" } ] }, "reversal": { "points": 8.7, "max": 12, "checkable": true, "finding": "31,251 of 86,650 account-ban complaints reversed (36.1%).", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 86650", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37af179915c697e86499c_tr_hinge_20250101_20251231.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 31251", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37af179915c697e86499c_tr_hinge_20250101_20251231.xlsx" } ] }, "speed": { "points": 7, "max": 8, "checkable": true, "finding": "Median 19 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 19 (hours)", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37af179915c697e86499c_tr_hinge_20250101_20251231.xlsx" } ] }, "referee": { "points": 10, "max": 10, "checkable": true, "finding": "Named by Platform Control, ADR Center, ADR Point, Central European Appeals Hub.", "evidence": [ { "quote": "Facebook 238 Hinge 49 Instagram 207 Tinder 16", "url": "https://www.rtr.at/medien/was_wir_tun/Beschwerdestelle/Jahresbericht-2025-aussergerichtliche-Streitbeilegunggstelle.pdf" }, { "quote": "Hinge TikTok YouTube Google Maps Tinder Google Search Google Play", "url": "https://ods.adrcenter.com/" }, { "quote": "Google Shopping Hinge Instagram LinkedIn", "url": "https://ods.adrpoint.com/en" }, { "quote": "Facebook X Instagram TikTok Linkedin Youtube Snapchat Google Hinge Roblox Tinder Iné (Others)", "url": "https://ceappeals.online/en/submit-a-proposal/" } ] }, "refund": { "points": 5, "max": 15, "checkable": true, "finding": "The Terms give no refund on termination, but Hinge's own banned-account article tells Apple and Google Play subscribers they can request a refund through the store.", "evidence": [ { "quote": "If your account is terminated by you or by Hinge for any reason, these Terms continue and remain enforceable between you and Hinge, and you will not be entitled to any refund for purchases made.", "url": "https://hinge.co/terms" }, { "quote": "there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://hinge.co/terms" }, { "quote": "If you subscribed through Apple (iOS) or Google Play (Android), you can request a refund by following these steps.", "url": "https://help.hinge.co/hc/en-us/articles/360038037334-Why-was-my-account-banned" }, { "quote": "If you need help with a subscription purchased in the last 14 days, below is how to request a refund depending on how you originally purchased it.", "url": "https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund" } ] }, "billing": { "points": 5, "max": 5, "checkable": true, "finding": "Hinge says that if a banned user paid through Hinge payment the auto-renewal is cancelled automatically; store-billed users may need to cancel themselves.", "evidence": [ { "quote": "If you subscribed using Hinge payment, your subscription’s auto-renewal will be canceled automatically. You won’t be charged again.", "url": "https://help.hinge.co/hc/en-us/articles/360038037334-Why-was-my-account-banned" }, { "quote": "If you had a paid subscription, you may need to cancel it to avoid future charges.", "url": "https://help.hinge.co/hc/en-us/articles/360038037334-Why-was-my-account-banned" }, { "quote": "you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play Store) to avoid additional billing.", "url": "https://hinge.co/terms" } ] } }, "filing": { "source": "Match Group EU transparency workbook", "period": "1 January to 31 December 2025", "published": "2026-02-28", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37af179915c697e86499c_tr_hinge_20250101_20251231.xlsx", "complaints": 86650.0, "reversed": 31251.0, "upheld": 55399.0, "median_hours": 19.0, "terminations": 633534.0, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 112917, "reported_2025": 633534.0, "coverage": 0.17823352811372398, "last_day": "2026-04-16", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The Appeal screen the app shows the banned account. Email, social media and messages to named staff are not processed.", "how_long_you_have": "No deadline published. Read the date on your own ban screen.", "appeal_again": "No limit published, but further contact after you submit can lengthen the wait." } }, { "rank": 2, "slug": "bumble", "name": "Bumble", "owner_group": "Bumble Inc.", "score": 54.6, "pillars": { "told": 11.4, "heard": 25.0, "fixed": 18.2, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#bumble", "metrics": { "reasons": { "points": 10, "max": 15, "checkable": true, "finding": "Bumble's 2026 DSA report says members appeal 'via links provided in a statement of reasons they receive' and that enforcement notices say whether the action was automated or human; the Terms promise EU users notice of action but do not say what the notice contains.", "evidence": [ { "quote": "For illegal content and Community Guidelines violations, members can appeal the decision via links provided in a statement of reasons they receive.", "url": "https://bumbcdn.com/i/big/documents/bumble/2026_bumble_dsa_transparency_report.pdf" }, { "quote": "Enforcement actions that result in the removal of content or blocking of a member, make clear whether the action was taken as a result of automated or human moderation.", "url": "https://bumbcdn.com/i/big/documents/bumble/2026_bumble_dsa_transparency_report.pdf" }, { "quote": "For users residing in the European Union (“EU”), we will notify you when we take action against your Account or Your Content (defined below) unless it is not appropriate for us to do so", "url": "https://bumble.com/en-us/terms" } ] }, "statements": { "points": 1.4, "max": 10, "checkable": true, "finding": "23,052 statements coded as an account suspension or termination were filed in the EU database in 2025, against 333,932 account decisions reported for the year: 6.9%. It filed 1,859,031 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Still filing account-level statements at the end of the data we could read (31 May 2026).", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The Terms say the best route is an appeals form linked in the in-app notification (behind login, not viewable) or 'contact us' where the user is asked to explain and give detail; the DSA report says members can include a written explanation 'in many cases'.", "evidence": [ { "quote": "the best way to appeal is to fill out the appeals form linked in the notification shown to you within the app at the time. Alternatively, you can contact us (please explain why you are appealing our decision, and give as much detail as you can).", "url": "https://bumble.com/en-us/terms" }, { "quote": "When appealing a decision, in many cases, members and non-members can include a written explanation to set out the basis of their appeal", "url": "https://bumbcdn.com/i/big/documents/bumble/2026_bumble_dsa_transparency_report.pdf" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "Bumble's 2026 DSA report lists 'Reviewing member appeals' as part of its human moderators' work.", "evidence": [ { "quote": "Our human moderators’ work includes:", "url": "https://bumbcdn.com/i/big/documents/bumble/2026_bumble_dsa_transparency_report.pdf" }, { "quote": "Reviewing member appeals.", "url": "https://bumbcdn.com/i/big/documents/bumble/2026_bumble_dsa_transparency_report.pdf" }, { "quote": "Bumble reviews appeals and notifies members of decisions.", "url": "https://bumbcdn.com/i/big/documents/bumble/2026_bumble_dsa_transparency_report.pdf" } ] }, "reversal": { "points": 2.2, "max": 12, "checkable": true, "finding": "2,419 of 26,318 account-ban complaints reversed (9.2%). Account-only line, the same line Match Group files. Bumble also prints a larger pooled figure that includes content complaints and reporters' appeals: 41,982 appeals, 9,065 granted (21.6%), median 61 minutes.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 26318.0", "url": "https://bumbcdn.com/i/big/documents/bumble/bumble_transparency_report_feb_2026_annex_i.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 2419.0", "url": "https://bumbcdn.com/i/big/documents/bumble/bumble_transparency_report_feb_2026_annex_i.xlsx" } ] }, "speed": { "points": 8, "max": 8, "checkable": true, "finding": "Median 4.1 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 0.16875", "url": "https://bumbcdn.com/i/big/documents/bumble/bumble_transparency_report_feb_2026_annex_i.xlsx" } ] }, "referee": { "points": 8, "max": 10, "checkable": true, "finding": "Named by ADR Center, ADR Point.", "evidence": [ { "quote": "LinkedIn Bumble Temu ebay Apple Distribution International Limited Badoo Zalando OkCupid Bing Pinterest Other platform", "url": "https://ods.adrcenter.com/" }, { "quote": "Booking.com Bumble Discord eBay Etsy Facebook Fetlife Google Ads", "url": "https://ods.adrpoint.com/en" } ] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say a terminated or suspended account gets no refund and that 'Blocked members are not entitled to refunds'.", "evidence": [ { "quote": "If your Account is terminated or suspended, you agree you will not receive a refund for any paid service or features you have already been charged for.", "url": "https://bumble.com/en-us/terms" }, { "quote": "There are no refunds for subscription renewals. Blocked members are not entitled to refunds.", "url": "https://bumble.com/en-us/terms" }, { "quote": "(d) discontinue your subscription(s) without refund", "url": "https://bumble.com/en-us/terms" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Terms say deleting an account does not cancel a subscription and reserve Bumble's right to 'discontinue your subscription(s) without refund' on a for-cause termination, but do not promise that billing stops after a ban.", "evidence": [ { "quote": "Deleting your account or deleting the application from your device does not cancel your subscription.", "url": "https://bumble.com/en-us/terms" }, { "quote": "In addition to deleting your account, you will also need to cancel/manage any recurring subscriptions purchased via a Third Party Store (e.g., iTunes, Google Play) to avoid additional billing.", "url": "https://bumble.com/en-us/terms" } ] } }, "filing": { "source": "Bumble DSA transparency report 2026, Annex I", "period": "1 January to 31 December 2025 (EU)", "published": "2026-02-27", "url": "https://bumbcdn.com/i/big/documents/bumble/bumble_transparency_report_feb_2026_annex_i.xlsx", "complaints": 26318, "reversed": 2419, "upheld": null, "median_hours": 4.050000000000001, "terminations": 333932, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 23052, "reported_2025": 333932, "coverage": 0.06903201849478337, "last_day": "2026-05-31", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The appeals form linked in your in-app notification, or Bumble's help centre.", "how_long_you_have": "Six months.", "appeal_again": "No limit published, but false or malicious appeals are barred." } }, { "rank": 3, "slug": "badoo", "name": "Badoo", "owner_group": "Bumble Inc.", "score": 50.6, "pillars": { "told": 12.4, "heard": 25.0, "fixed": 13.2, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#badoo", "metrics": { "reasons": { "points": 10, "max": 15, "checkable": true, "finding": "Badoo's 2026 DSA report says members appeal 'via links provided in a statement of reasons they receive' and that block notices say whether the action was automated or human.", "evidence": [ { "quote": "For illegal content and Community Guidelines violations, members can appeal the decision via links provided in a statement of reasons they receive.", "url": "https://badoocdn.com/i/big/documents/bumble/2026_badoo_dsa_transparency_report.pdf" }, { "quote": "Enforcement actions that result in the removal of content or blocking of a member, make clear whether the action was taken as a result of automated or human moderation.", "url": "https://badoocdn.com/i/big/documents/bumble/2026_badoo_dsa_transparency_report.pdf" }, { "quote": "To keep Badoo safe and respectful, we may: Remove the content Issue a warning Ban the offending member", "url": "https://support.badoo.com/hc/en-us/articles/32093088738205" } ] }, "statements": { "points": 2.4, "max": 10, "checkable": true, "finding": "169,899 statements coded as an account suspension or termination were filed in the EU database in 2025, against 1,425,720 account decisions reported for the year: 11.9%. It filed 3,828,297 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Still filing account-level statements at the end of the data we could read (31 May 2026).", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The help centre says the best route is an appeals form linked in the notification (behind login) or the online chat assistance, where the user is asked to explain and give detail.", "evidence": [ { "quote": "the best way to appeal is to fill out the appeals form linked in the notification shown to you at the time. Alternatively, you can contact us through our online chat assistance (please explain why you are appealing our decision, and give as much detail as you can).", "url": "https://support.badoo.com/hc/en-us/articles/32093392938781" }, { "quote": "When appealing a decision, in many cases, members and non-members can include a written explanation to set out the basis of their appeal", "url": "https://badoocdn.com/i/big/documents/bumble/2026_badoo_dsa_transparency_report.pdf" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "Badoo's 2026 DSA report lists 'Reviewing member appeals' as part of its human moderators' work.", "evidence": [ { "quote": "Our human moderators’ work includes:", "url": "https://badoocdn.com/i/big/documents/bumble/2026_badoo_dsa_transparency_report.pdf" }, { "quote": "Reviewing member appeals.", "url": "https://badoocdn.com/i/big/documents/bumble/2026_badoo_dsa_transparency_report.pdf" }, { "quote": "Badoo reviews appeals and notifies members of decisions.", "url": "https://badoocdn.com/i/big/documents/bumble/2026_badoo_dsa_transparency_report.pdf" } ] }, "reversal": { "points": 1.2, "max": 12, "checkable": true, "finding": "5,884 of 115,107 account-ban complaints reversed (5.1%). Account-only line, the same line Match Group files. Badoo also prints a larger pooled figure that includes content complaints and reporters' appeals: 127,648 appeals, 9,422 granted (7.4%), median 2 hours 55 minutes.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 115107.0", "url": "https://badoocdn.com/i/big/documents/bumble/badoo_transparency_report_feb_2026_annex_i.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 5884.0", "url": "https://badoocdn.com/i/big/documents/bumble/badoo_transparency_report_feb_2026_annex_i.xlsx" } ] }, "speed": { "points": 8, "max": 8, "checkable": true, "finding": "Median 3.9 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 0.16319444444444445", "url": "https://badoocdn.com/i/big/documents/bumble/badoo_transparency_report_feb_2026_annex_i.xlsx" } ] }, "referee": { "points": 4, "max": 10, "checkable": true, "finding": "Named by ADR Center.", "evidence": [ { "quote": "LinkedIn Bumble Temu ebay Apple Distribution International Limited Badoo Zalando OkCupid Bing Pinterest Other platform", "url": "https://ods.adrcenter.com/" } ] }, "refund": { "points": 0, "max": 15, "checkable": false, "finding": "Not assessed: Badoo's Terms were not available to us on 30 September 2026. Scored 0 until they are.", "evidence": [] }, "billing": { "points": 0, "max": 5, "checkable": false, "finding": "Not assessed: Badoo's Terms were not available to us on 30 September 2026. Scored 0 until they are.", "evidence": [] } }, "filing": { "source": "Badoo DSA transparency report 2026, Annex I", "period": "1 January to 31 December 2025 (EU)", "published": "2026-02-27", "url": "https://badoocdn.com/i/big/documents/bumble/badoo_transparency_report_feb_2026_annex_i.xlsx", "complaints": 115107, "reversed": 5884, "upheld": null, "median_hours": 3.916666666666667, "terminations": 1425720, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 169899, "reported_2025": 1425720, "coverage": 0.11916715764666273, "last_day": "2026-05-31", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The appeals form linked in your notification, or Badoo's online chat assistance.", "how_long_you_have": "Six months.", "appeal_again": "No limit published." } }, { "rank": 4, "slug": "okcupid", "name": "OkCupid", "owner_group": "Match Group", "score": 50.1, "pillars": { "told": 1.1, "heard": 25.0, "fixed": 24.0, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#okcupid", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "OkCupid says in its help centre that its policy is not to tell people why they were banned, and its Terms say the reason for a ban may be withheld.", "evidence": [ { "quote": "our policy is to not tell people why they were banned.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23142605750427-Why-was-my-account-banned" }, { "quote": "we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23941864418203-Terms-Conditions" }, { "quote": "If you see an error showing a terms of service violation or that your account was suspended, it means your account has been banned and deleted.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23141441901723-Sign-in-troubleshooting" }, { "quote": "If a photo is removed you will be emailed and told that this has happened and warned that repeated offenses might get you banned.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/22771537322011-Community-Guidelines" } ] }, "statements": { "points": 1.1, "max": 10, "checkable": true, "finding": "9,118 statements coded as an account suspension or termination were filed in the EU database in 2025, against 166,874 account decisions reported for the year: 5.5%. It filed 70,969 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Latest account-level statement: 16 April 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The 'Ban and Content Removal Appeal' form has a free-text Description field and an optional file upload, and it loads without a login.", "evidence": [ { "quote": "Please enter the details of your request.", "url": "https://okcupid-app.zendesk.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Add file or drop files here", "url": "https://okcupid-app.zendesk.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "you can submit an appeal directly through the form linked below.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23143352990875-Ban-and-Content-Appeals" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "OkCupid's DSA transparency report, and the Match Group report covering OkCupid, say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.", "evidence": [ { "quote": "appeals are reviewed by a dedicated human review team separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b52e37cb4d8326b1a39_tr_okcupid_20250101_20251231.xlsx" }, { "quote": "Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37a67639b2e8238609323_MG-DSA%20Safe%20Dating%20Report%20-%202025%20-%20FINAL.pdf" }, { "quote": "have highly trained staff members from a variety of backgrounds with a variety of life experiences that help them make informed decisions.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23142605750427-Why-was-my-account-banned" } ] }, "reversal": { "points": 9.0, "max": 12, "checkable": true, "finding": "1,488 of 3,980 account-ban complaints reversed (37.4%).", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 3980.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b52e37cb4d8326b1a39_tr_okcupid_20250101_20251231.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 1488.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b52e37cb4d8326b1a39_tr_okcupid_20250101_20251231.xlsx" } ] }, "speed": { "points": 5, "max": 8, "checkable": true, "finding": "Median 27 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 27.0 (hours)", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b52e37cb4d8326b1a39_tr_okcupid_20250101_20251231.xlsx" } ] }, "referee": { "points": 10, "max": 10, "checkable": true, "finding": "Named by Platform Control, ADR Center.", "evidence": [ { "quote": "LinkedIn Bumble Temu ebay Apple Distribution International Limited Badoo Zalando OkCupid Bing Pinterest Other platform", "url": "https://ods.adrcenter.com/" }, { "quote": "Other platforms involved in 3 or fewer cases (LinkedIn, Vinted, OkCupid, Twitch, Amazon,", "url": "https://ceappeals.online/wp-content/uploads/2026/04/CEAH_Vyrocna-sprava-2025_final_EN.pdf" }, { "quote": "Contractual disputes involving online platforms’ terms and conditions/community guidelines and disputes involving illegal content under German law on Instagram, Facebook, Snapchat, YouTube, Google Maps, Google Play, Google Shopping, Reddit, Pinterest, Wikipedia, Tinder, Hinge, OkCupid.", "url": "https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement" } ] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say a user whose account OkCupid terminates or bans is not entitled to any refund, and the help centre says it does not refund unused membership time automatically.", "evidence": [ { "quote": "If your account is terminated by you or by OKCupid for any reason, these Terms continue and remain enforceable between you and OKCupid, and you will not be entitled to any refund for purchases made.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23941864418203-Terms-Conditions" }, { "quote": "suspend, terminate or ban your account without a refund", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23941864418203-Terms-Conditions" }, { "quote": "there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23941864418203-Terms-Conditions" }, { "quote": "We do not automatically refund for unused membership time.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23178974404379-Refunds" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "OkCupid's help centre says disabling an account does not cancel the subscription and Apple and Google Play keep billing; nothing says a ban stops billing.", "evidence": [ { "quote": "Disabling your account does not automatically cancel your subscription/auto-renewal.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/22977442983707-How-to-Cancel-and-Unsubscribe" }, { "quote": "Those services do not know when your account on OkCupid is disabled, re-enabled, or even deleted, so they do not stop your subscription and you continue to be billed.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/22977442983707-How-to-Cancel-and-Unsubscribe" }, { "quote": "you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.", "url": "https://okcupid-app.zendesk.com/hc/en-us/articles/23941864418203-Terms-Conditions" } ] } }, "filing": { "source": "Match Group EU transparency workbook", "period": "1 January to 31 December 2025", "published": "2026-02-28", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b52e37cb4d8326b1a39_tr_okcupid_20250101_20251231.xlsx", "complaints": 3980.0, "reversed": 1488.0, "upheld": 2492.0, "median_hours": 27.0, "terminations": 166874.0, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 9118, "reported_2025": 166874.0, "coverage": 0.05464002780541007, "last_day": "2026-04-16", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The Ban and Content Removal Appeal form. No login is needed.", "how_long_you_have": "Six months from the action.", "appeal_again": "Once. Repeat submissions are not considered and may change your place in the queue." } }, { "rank": 5, "slug": "pof", "name": "Plenty of Fish", "owner_group": "Match Group", "score": 47.7, "pillars": { "told": 5.1, "heard": 25.0, "fixed": 17.6, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#pof", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "POF's Terms say it may act without prior notice and may withhold the reason for a ban, and its help centre promises no notice, rule or facts to a banned user.", "evidence": [ { "quote": "A banned account means your profile is removed and your account is closed.", "url": "https://help.pof.com/hc/en-us/articles/41693086836123-Your-account-was-banned" }, { "quote": "Plenty of Fish reserves the right to investigate and, if necessary, terminate your account should one or more of the Community Guidelines have been proven to be violated.", "url": "https://policies.pof.com/communityguidelines" }, { "quote": "If you're here, you've probably already received a warning on your account, and you want to know what's up, and that's fair.", "url": "https://help.pof.com/hc/en-us/articles/41692493338651-Why-did-I-receive-a-warning-on-my-account" } ] }, "statements": { "points": 0.1, "max": 10, "checkable": true, "finding": "861 statements coded as an account suspension or termination were filed in the EU database in 2025, against 219,263 account decisions reported for the year: 0.4%. Latest account-level statement: 16 April 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The 'Ban and Content Removal Appeal' form has a required free-text Description field and an attachments field, and it loads without a login.", "evidence": [ { "quote": "Please enter the details of your request.", "url": "https://help.pof.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Choose a file or drag and drop here", "url": "https://help.pof.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "you can submit an appeal directly through the form linked below.", "url": "https://help.pof.com/hc/en-us/articles/41815200288923-Ban-and-Content-Appeals" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "POF's DSA transparency report, and the Match Group report covering Plenty of Fish, say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.", "evidence": [ { "quote": "appeals are reviewed by a dedicated human review team separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/6a299a06fb0a8a01eb7f255a_tr_plentyoffish_20250101_20251231%20(2).xlsx" }, { "quote": "appeals are reviewed by a dedicated human review team separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b3c74922dca271b3344_tr_plentyoffish_20250101_20251231.xlsx" }, { "quote": "Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37a67639b2e8238609323_MG-DSA%20Safe%20Dating%20Report%20-%202025%20-%20FINAL.pdf" }, { "quote": "it’s sent to a real human moderator who’s going to spend the time reviewing the incident in detail.", "url": "https://help.pof.com/hc/en-us/articles/41687724385691-Reporting-guide" } ] }, "reversal": { "points": 9.6, "max": 12, "checkable": true, "finding": "119 of 299 account-ban complaints reversed (39.8%).", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 299.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/6a299a06fb0a8a01eb7f255a_tr_plentyoffish_20250101_20251231%20(2).xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 119.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/6a299a06fb0a8a01eb7f255a_tr_plentyoffish_20250101_20251231%20(2).xlsx" } ] }, "speed": { "points": 8, "max": 8, "checkable": true, "finding": "Median 5 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 5.0 (hours)", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/6a299a06fb0a8a01eb7f255a_tr_plentyoffish_20250101_20251231%20(2).xlsx" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "POF's help centre says a banned account is not eligible for a refund, and its Terms say no refund on termination.", "evidence": [ { "quote": "If your account is banned, you are not eligible for a refund.", "url": "https://help.pof.com/hc/en-us/articles/41693086836123-Your-account-was-banned" }, { "quote": "If your account is terminated by you or by POF for any reason, these Terms continue and remain enforceable between you and POF, and you will not be entitled to any refund for purchases made.", "url": "https://policies.pof.com/terms" }, { "quote": "there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://policies.pof.com/terms" }, { "quote": "Plenty of Fish subscriptions are final and non-refundable.", "url": "https://help.pof.com/hc/en-us/articles/41811605573787-Canceling-or-refunding-your-paid-subscription" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "POF's Terms say a user must cancel or manage store subscriptions themselves to avoid further billing, and no POF document says a ban stops billing.", "evidence": [ { "quote": "you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.", "url": "https://policies.pof.com/terms" }, { "quote": "Subscriptions automatically renew until you cancel.", "url": "https://policies.pof.com/terms" }, { "quote": "we'll keep your subscription active until you go into your account and cancel your subscription for future renewals.", "url": "https://help.pof.com/hc/en-us/articles/41812313855643-Purchase-and-payment-terms" } ] } }, "filing": { "source": "Match Group EU transparency workbook", "period": "1 January to 31 December 2025", "published": "2026-06-11", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/6a299a06fb0a8a01eb7f255a_tr_plentyoffish_20250101_20251231%20(2).xlsx", "complaints": 299.0, "reversed": 119.0, "upheld": 157.0, "median_hours": 5.0, "terminations": 219263.0, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 861, "reported_2025": 219263.0, "coverage": 0.003926791113867821, "last_day": "2026-04-16", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The Ban and Content Removal Appeal form. No login is needed.", "how_long_you_have": "Six months from the action.", "appeal_again": "Once. Repeat submissions are not considered and may change your place in the queue." } }, { "rank": 6, "slug": "tinder", "name": "Tinder", "owner_group": "Match Group", "score": 47.6, "pillars": { "told": 10.5, "heard": 15.0, "fixed": 22.1, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#tinder", "metrics": { "reasons": { "points": 10, "max": 15, "checkable": true, "finding": "Tinder says the Appeal Center shows the name of the policy that was violated and a description of what happened, but no document promises that the ban notice itself carries them, and the Terms allow information to be withheld.", "evidence": [ { "quote": "Violation Type - The name of the policy that was violated.", "url": "https://www.help.tinder.com/hc/en-us/articles/22258326365197-Appeal-Center-glossary" }, { "quote": "Description - Further details about what happened that resulted in action being taken for a violation.", "url": "https://www.help.tinder.com/hc/en-us/articles/22258326365197-Appeal-Center-glossary" }, { "quote": "You can tap See details to know more about a specific violation.", "url": "https://www.help.tinder.com/hc/en-us/articles/22257807219853-Appealing-a-Tinder-Ban" }, { "quote": "When your account is banned from Tinder, you’ll receive an email and see a notification when you attempt to log in.", "url": "https://www.help.tinder.com/hc/en-us/articles/360009042331-My-account-is-banned" }, { "quote": "Accounts are banned when we identify violations of our Community Guidelines or Terms of Use", "url": "https://www.help.tinder.com/hc/en-us/articles/360009042331-My-account-is-banned" } ] }, "statements": { "points": 0.5, "max": 10, "checkable": true, "finding": "59,187 statements coded as an account suspension or termination were filed in the EU database in 2025, against 2,169,598 account decisions reported for the year: 2.7%. It filed 1,858,046 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Latest account-level statement: 16 April 2026.", "evidence": [] }, "textbox": { "points": 0, "max": 10, "checkable": true, "finding": "The published appeal steps are two taps, 'Begin appeal' then 'Submit appeal', and no text field or upload is described anywhere.", "evidence": [ { "quote": "Tap Begin appeal. Tap Submit appeal.", "url": "https://www.help.tinder.com/hc/en-us/articles/22257807219853-Appealing-a-Tinder-Ban" }, { "quote": "If there are multiple violations you want to appeal, make sure they're all selected when you submit the appeal.", "url": "https://www.help.tinder.com/hc/en-us/articles/22257807219853-Appealing-a-Tinder-Ban" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "Tinder's DSA transparency report, and the Match Group report that covers Tinder, both say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.", "evidence": [ { "quote": "appeals are reviewed by a dedicated human review team separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37ad1062c16c28feead18_tr_tinder_20250101_20251231.xlsx" }, { "quote": "Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37a67639b2e8238609323_MG-DSA%20Safe%20Dating%20Report%20-%202025%20-%20FINAL.pdf" } ] }, "reversal": { "points": 5.1, "max": 12, "checkable": true, "finding": "12,058 of 56,991 account-ban complaints reversed (21.2%).", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 56991", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37ad1062c16c28feead18_tr_tinder_20250101_20251231.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 12058", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37ad1062c16c28feead18_tr_tinder_20250101_20251231.xlsx" } ] }, "speed": { "points": 7, "max": 8, "checkable": true, "finding": "Median 19 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 19 (hours)", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37ad1062c16c28feead18_tr_tinder_20250101_20251231.xlsx" } ] }, "referee": { "points": 10, "max": 10, "checkable": true, "finding": "Named by Platform Control, ADR Center, ADR Point, Central European Appeals Hub.", "evidence": [ { "quote": "Facebook 238 Hinge 49 Instagram 207 Tinder 16", "url": "https://www.rtr.at/medien/was_wir_tun/Beschwerdestelle/Jahresbericht-2025-aussergerichtliche-Streitbeilegunggstelle.pdf" }, { "quote": "Hinge TikTok YouTube Google Maps Tinder Google Search Google Play", "url": "https://ods.adrcenter.com/" }, { "quote": "TikTok Tinder Twitch Vinted", "url": "https://ods.adrpoint.com/en" }, { "quote": "Facebook X Instagram TikTok Linkedin Youtube Snapchat Google Hinge Roblox Tinder Iné (Others)", "url": "https://ceappeals.online/en/submit-a-proposal/" } ] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say a user whose account Tinder terminates or bans is not entitled to any refund, and there are no refunds for partially used periods.", "evidence": [ { "quote": "If your account is terminated by you or by Tinder for any reason, these Terms continue and remain enforceable between you and Tinder, and you will not be entitled to any refund for purchases made.", "url": "https://policies.tinder.com/terms/intl/en/" }, { "quote": "suspend, terminate, or ban your account without a refund", "url": "https://policies.tinder.com/terms/intl/en/" }, { "quote": "there are no refunds or credits for partially used periods, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://policies.tinder.com/terms/intl/en/" }, { "quote": "We reserve the right to investigate and/or terminate accounts without a refund of any purchases", "url": "https://policies.tinder.com/community-guidelines/intl/en/" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "For Apple and Google Play subscriptions Tinder tells banned and suspended users to cancel the subscription themselves; nothing says billing stops automatically.", "evidence": [ { "quote": "If you subscribed using your iPhone or Android device, you'll need to cancel your subscription yourself.", "url": "https://www.help.tinder.com/hc/en-us/articles/360009042331-My-account-is-banned" }, { "quote": "If you subscribed using your iPhone or Android device, you'll need to cancel your subscription yourself.", "url": "https://www.help.tinder.com/hc/en-us/articles/41831491555981-My-account-is-suspended" }, { "quote": "you will need to cancel or manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play Store) to avoid additional billing.", "url": "https://policies.tinder.com/terms/intl/en/" }, { "quote": "Subscriptions automatically renew until you cancel.", "url": "https://policies.tinder.com/terms/intl/en/" } ] } }, "filing": { "source": "Match Group EU transparency workbook", "period": "1 January to 31 December 2025", "published": "2026-02-28", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37ad1062c16c28feead18_tr_tinder_20250101_20251231.xlsx", "complaints": 56991.0, "reversed": 12058.0, "upheld": 44933.0, "median_hours": 19.0, "terminations": 2169598.0, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 59187, "reported_2025": 2169598.0, "coverage": 0.027280168952958105, "last_day": "2026-04-16", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "Tinder's Appeals Center, signed in with your own login.", "how_long_you_have": "Six months from the action; after that it shows as Expired.", "appeal_again": "Once per violation. An action you have appealed cannot be appealed again." } }, { "rank": 7, "slug": "blk", "name": "BLK", "owner_group": "Match Group", "score": 43.4, "pillars": { "told": 5.0, "heard": 25.0, "fixed": 13.4, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#blk", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "BLK's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no BLK document promises a notice that names the rule.", "evidence": [ { "quote": "You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "You understand and agree that BLK may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "Violations may result in consequences ranging from a warning for a less serious infraction to banning the account for more serious or repeated violations.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "If you violate any of these policies, you might be banned from BLK", "url": "https://www.blk-app.com/en/community-guidelines" } ] }, "statements": { "points": 0.0, "max": 10, "checkable": true, "finding": "0 statements coded as an account suspension or termination were filed in the EU database in 2025, against 1,941 account decisions reported for the year: 0.0%. Latest account-level statement: 14 April 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The BLK Appeals Form loads without login and has a required free-text Description box (a rich-text editor), a required Appeal Type selector, a required Phone Number and optional file attachments.", "evidence": [ { "quote": "Please enter the details of your request. A member of our support staff will respond as soon as possible.", "url": "https://help.blk-app.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Please select what you're appealing.", "url": "https://help.blk-app.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Choose a file or drag and drop here", "url": "https://help.blk-app.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "We'll only review appeals that provide all of the required information, and are submitted directly through this designated form.", "url": "https://help.blk-app.com/hc/en-us/articles/26211930213019-Ban-and-Content-Appeals" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "BLK's own EU DSA transparency report says appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.", "evidence": [ { "quote": "appeals are reviewed by a dedicated team of human reviewers separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37d3049714c934cc90fce_tr_blk_20250101_20251231.xlsx" }, { "quote": "Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37a67639b2e8238609323_MG-DSA%20Safe%20Dating%20Report%20-%202025%20-%20FINAL.pdf" }, { "quote": "We use a combination of automated tools and human reviewers to enforce our content rules.", "url": "https://www.blk-app.com/en/terms-of-use" } ] }, "reversal": { "points": 6.4, "max": 12, "checkable": true, "finding": "4 of 15 account-ban complaints reversed (26.7%). Small base: a few cases move the rate a long way.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 15.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37d3049714c934cc90fce_tr_blk_20250101_20251231.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 4.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37d3049714c934cc90fce_tr_blk_20250101_20251231.xlsx" } ] }, "speed": { "points": 7, "max": 8, "checkable": true, "finding": "Median 20 hours to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 20.0 (hours)", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37d3049714c934cc90fce_tr_blk_20250101_20251231.xlsx" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms and the Community Guidelines say that if BLK ends the account there is no refund for purchases made.", "evidence": [ { "quote": "If your account is terminated by you or by BLK for any reason, these Terms continue and remain enforceable between you and BLK, and you will not be entitled to any refund for purchases made.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "BLK reserves the right to investigate and/or terminate your account without a refund of any purchases if you have misused the Service", "url": "https://www.blk-app.com/en/community-guidelines" }, { "quote": "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR ANY UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY (SUCH AS THROUGH AN ACCOUNT BAN).", "url": "https://www.blk-app.com/en/terms-of-use" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Terms say the user must cancel any Apple or Google Play subscription separately to avoid further billing, and nothing says billing stops when BLK ends the account.", "evidence": [ { "quote": "However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play Store) to avoid additional billing.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "BLK will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.", "url": "https://www.blk-app.com/en/terms-of-use" }, { "quote": "your Payment Method will continue to be periodically charged for the subscription until you cancel.", "url": "https://www.blk-app.com/en/terms-of-use" } ] } }, "filing": { "source": "Match Group EU transparency workbook", "period": "1 January to 31 December 2025", "published": "2026-02-28", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37d3049714c934cc90fce_tr_blk_20250101_20251231.xlsx", "complaints": 15.0, "reversed": 4.0, "upheld": 11.0, "median_hours": 20.0, "terminations": 1941.0, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 0, "reported_2025": 1941.0, "coverage": 0.0, "last_day": "2026-04-14", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The Ban and Content Removal Appeal form. No login is needed.", "how_long_you_have": "Six months from the action.", "appeal_again": "Once. Repeat submissions are not considered and may change your place in the queue." } }, { "rank": 8, "slug": "happn", "name": "happn", "owner_group": "Other owner", "score": 42.0, "pillars": { "told": 5.0, "heard": 20.0, "fixed": 17.0, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#happn", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "happn says a member is notified of a suspension or sanction and can email customer service to ask for the reasons, but it does not promise to state the rule broken, and the Terms say it is not required to justify a termination.", "evidence": [ { "quote": "In the event of a sanction, users are notified and informed of the appeal process.", "url": "https://support.happn.fr/hc/en-us/articles/24786521355037-Commitment-to-Users" }, { "quote": "The Member is invited to contact HAPPN customer service by email in order to obtain more information on the reasons for the suspension", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "The Member will be informed of the suspension of his or her Account via the application and/or by email to the address given by the Member pursuant to Article 14.4 hereof.", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "HAPPN will be entitled to notify the Member of the termination of his or her Account via the Application and/or by email", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "If your account has been suspended, it means that it was reported by other users and/or that you didn't respect our Terms of Service.", "url": "https://support.happn.fr/hc/en-us/articles/17658120737821-My-account-was-suspended-what-should-I-do" } ] }, "statements": { "points": 0.0, "max": 10, "checkable": true, "finding": "0 statements coded as an account suspension or termination were filed in the EU database in 2025, against 505,004 account decisions reported for the year: 0.0%. It filed 775,274 statements of all kinds in 2025; the database does not show how many of the others relate to bans.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "The written appeal is by email to dispute@happn.com (or to customer service), which lets the member write freely, but happn publishes no appeal form and does not say attachments are accepted.", "evidence": [ { "quote": "The complaint can be submitted via email to the following address: dispute@happn.com, within six (6) months of receiving notification of the decision.", "url": "https://support.happn.fr/hc/en-us/articles/24923334905501-Internal-Complaint-Handling-System-Regulations" }, { "quote": "During this review, HAPPN reserves the right to request additional information from the user", "url": "https://support.happn.fr/hc/en-us/articles/24923334905501-Internal-Complaint-Handling-System-Regulations" }, { "quote": "in order to provide explanations and/or bring the proof that the breach has been remediated", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "please make sure to give as many details as possible regarding your account", "url": "https://support.happn.fr/hc/en-us/articles/17658120737821-My-account-was-suspended-what-should-I-do" }, { "quote": "Any person concerned and wishing to contest the measure taken by HAPPN can contact HAPPN at the following e-mail address", "url": "https://support.happn.fr/hc/en-us/p/terms" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "happn's Terms say that when a member challenges a decision taken by its algorithms, under the suspension clause or the internal complaints system, the decision 'shall always be subject to a human review'.", "evidence": [ { "quote": "In the event of a challenge under the conditions provided for by this Article 14.4 or by Article 17 “Internal complaint handling system”, the decisions of HAPPN taken on the basis of these algorithms shall always be subject to a human review.", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "Every complaint will lead to a reassessment of the situation, except in cases of abusive complaints", "url": "https://support.happn.fr/hc/en-us/articles/24923334905501-Internal-Complaint-Handling-System-Regulations" }, { "quote": "Upon receipt, the complaint is forwarded to the relevant team.", "url": "https://support.happn.fr/hc/en-us/articles/24923334905501-Internal-Complaint-Handling-System-Regulations" }, { "quote": "Every decision can be appealed, and happn is committed to reassessing contested cases.", "url": "https://support.happn.fr/hc/en-us/articles/24786521355037-Commitment-to-Users" }, { "quote": "detect, identify unlawful content and take the decisions detailed in Article 14.4 hereof.", "url": "https://support.happn.fr/hc/en-us/p/terms" } ] }, "reversal": { "points": 12.0, "max": 12, "checkable": true, "finding": "6,619 of 9,983 account-ban complaints reversed (66.3%). Two half-year filings added together.", "evidence": [ { "quote": "happn | 2025-01-01/2025-06-30 | Internal complaints mechanism | Number of complaints submitted to the internal-complaints mechanism | Total number | 2075.0", "url": "https://www.happn.com/customer-support/TR_happn_2025_S1.xlsx" }, { "quote": "happn | 2025-01-01/2025-06-30 | Internal complaints mechanism | Number of complaints submitted to the internal-complaints mechanism | Decisions reversed | 1525.0", "url": "https://www.happn.com/customer-support/TR_happn_2025_S1.xlsx" }, { "quote": "happn | 2025-07-01/2025-12-31 | Internal complaints mechanism | Number of complaints submitted to the internal-complaints mechanism | Total number | 7908", "url": "https://www.happn.com/customer-support/TR_happn_2025_S2.xlsx" }, { "quote": "happn | 2025-07-01/2025-12-31 | Internal complaints mechanism | Number of complaints submitted to the internal-complaints mechanism | Decisions reversed | 5094", "url": "https://www.happn.com/customer-support/TR_happn_2025_S2.xlsx" } ] }, "speed": { "points": 5, "max": 8, "checkable": true, "finding": "Median 28.5 hours to decide.", "evidence": [ { "quote": "TOTAL | 0.0 | 194927.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 140401.0 | 0.0 | 0.0", "url": "https://www.happn.com/customer-support/TR_happn_2025_S1.xlsx" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "happn's Terms say no reimbursement is made when it terminates for breach ('in all cases'), unused SuperCrushs and Boosts are deleted without compensation, and refund requests go to Apple or Google.", "evidence": [ { "quote": "In all cases, no reimbursement will be made if the Member is a HAPPN subscriber or has purchased Packs (of SuperCrushs and/or Boosts).", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "In the event of termination by the Member before the end of the subscription period, the sums paid to HAPPN for this period will be forfeited and will not be returned to the Member.", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "The remaining SuperCrushs or Boosts, in the Member’s Account on the day the Account is terminated shall be definitively deleted without the possibility to claim any reimbursement.", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "This is why HAPPN has no control over reimbursement of your purchase. Any requests related to payment must be sent to your Store.", "url": "https://support.happn.fr/hc/en-us/p/terms" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "happn's documents say a subscription must be cancelled in the Apple or Google store, and that deleting the account or app does not cancel it; they do not say billing stops when happn ends the account.", "evidence": [ { "quote": "the subscriber Member who decides to delete his or her Account can terminate their subscription to HAPPN by contacting the Apple App Store or Google Play Store", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "Subscriptions are automatically renewed by default, unless the Member cancels using the dedicated function on the platform on which the Member has taken out the subscription", "url": "https://support.happn.fr/hc/en-us/p/terms" }, { "quote": "Deleting your account will not automatically cancel it.", "url": "https://support.happn.fr/hc/en-us/articles/16324834439581-How-can-I-delete-my-account" }, { "quote": "Deleting the app does not cancel your subscription.", "url": "https://support.happn.fr/hc/en-us/articles/16325271853981-How-can-I-view-change-or-cancel-my-happn-subscription" }, { "quote": "Please, remember that requesting a refund does not cancel your subscription.", "url": "https://support.happn.fr/hc/en-us/articles/16325172118301-How-can-I-get-a-refund" } ] } }, "filing": { "source": "happn transparency workbooks (Commission template), 2025 first and second half", "period": "1 January to 31 December 2025 (two half-year workbooks added together)", "published": "2026", "url": "https://www.happn.com/customer-support/TR_happn_2025_S2.xlsx", "complaints": 9983, "reversed": 6619, "upheld": null, "median_hours": 28.5, "terminations": 0, "suspensions": 505004 }, "eu_database": { "in_db": true, "filed_2025": 0, "reported_2025": 505004, "coverage": 0.0, "last_day": "", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "Email dispute@happn.com. It is free.", "how_long_you_have": "Six months from the notice.", "appeal_again": "Every complaint is reassessed, but repeating one after a rejection can be treated as abuse." } }, { "rank": 9, "slug": "the-league", "name": "The League", "owner_group": "Match Group", "score": 41.5, "pillars": { "told": 5.1, "heard": 25.0, "fixed": 11.4, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#the-league", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "The League's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no League document promises a notice that names the rule.", "evidence": [ { "quote": "You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "You understand and agree that The League may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "Violations may result in consequences ranging from a warning for a less serious infraction to banning the account for more serious or repeated violations.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "Any failure to comply with these Guidelines could result in a warning or the termination of your account.", "url": "https://www.theleague.com/guidelines/" }, { "quote": "Depending on the seriousness of the violation, consequences will range from a warning to a ban.", "url": "https://theleague-help.zendesk.com/hc/en-us/articles/45228398466203" } ] }, "statements": { "points": 0.1, "max": 10, "checkable": true, "finding": "1 statement coded as an account suspension or termination were filed in the EU database in 2025, against 374 account decisions reported for the year: 0.3%. Latest account-level statement: 21 January 2025.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The League Appeals Form loads without login and has a required free-text Description box (a rich-text editor with no length limit set), a required Appeal Type selector, a required Phone Number and optional file attachments.", "evidence": [ { "quote": "Please enter the details of your request. A member of our support staff will respond as soon as possible.", "url": "https://theleague-help.zendesk.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Please select what you're appealing.", "url": "https://theleague-help.zendesk.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Choose a file or drag and drop here", "url": "https://theleague-help.zendesk.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Provide all required information; incomplete appeals cannot be reviewed.", "url": "https://theleague-help.zendesk.com/hc/en-us/articles/42800189755675-Appeals-for-Bans-or-Content-Removal" }, { "quote": "Can Support review my appeal via email?", "url": "https://theleague-help.zendesk.com/hc/en-us/articles/42800189755675-Appeals-for-Bans-or-Content-Removal" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "The League's own EU DSA transparency report says appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.", "evidence": [ { "quote": "appeals are reviewed by a dedicated team of human reviewers separate from the moderation team", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b7873db9894f7d3b35f_tr_the%20league_20250101_20251231.xlsx" }, { "quote": "Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37a67639b2e8238609323_MG-DSA%20Safe%20Dating%20Report%20-%202025%20-%20FINAL.pdf" }, { "quote": "We use a combination of automated tools and human reviewers to enforce our content rules.", "url": "https://www.theleague.com/terms-of-service-en/" } ] }, "reversal": { "points": 8.4, "max": 12, "checkable": true, "finding": "15 of 43 account-ban complaints reversed (34.9%). Small base: a few cases move the rate a long way.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Total number | 43.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b7873db9894f7d3b35f_tr_the%20league_20250101_20251231.xlsx" }, { "quote": "Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 15.0", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b7873db9894f7d3b35f_tr_the%20league_20250101_20251231.xlsx" } ] }, "speed": { "points": 3, "max": 8, "checkable": true, "finding": "Median 3.8 days (91 hours) to decide.", "evidence": [ { "quote": "Complaint regarding a decision to suspend or terminate an account | Median time | 91.0 (hours)", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b7873db9894f7d3b35f_tr_the%20league_20250101_20251231.xlsx" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say that if The League ends the account there is no refund for purchases made.", "evidence": [ { "quote": "If your account is terminated by you or by The League for any reason, these Terms continue and remain enforceable between you and The League, and you will not be entitled to any refund for purchases made.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR ANY UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY (SUCH AS THROUGH AN ACCOUNT BAN OR TERMINATION).", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "Generally, no, however different locations and U.S. states require different handling of refunds.", "url": "https://theleague-help.zendesk.com/hc/en-us/articles/42695706888475" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Terms say the user must cancel any Apple or Google Play subscription separately to avoid further billing, and the Help Centre says an Apple or Google subscription is not cancelled automatically when an account is deleted.", "evidence": [ { "quote": "However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.", "url": "https://www.theleague.com/terms-of-service-en/" }, { "quote": "If you have a subscription that is billed through Apple or Google, it will not be automatically canceled when you delete your account.", "url": "https://theleague-help.zendesk.com/hc/en-us/articles/47046942336155" } ] } }, "filing": { "source": "Match Group EU transparency workbook", "period": "1 January to 31 December 2025", "published": "2026-02-28", "url": "https://cdn.prod.website-files.com/67c577f5d5cf176437c09b66/69a37b7873db9894f7d3b35f_tr_the%20league_20250101_20251231.xlsx", "complaints": 43.0, "reversed": 15.0, "upheld": 28.0, "median_hours": 91.0, "terminations": 374.0, "suspensions": 0 }, "eu_database": { "in_db": true, "filed_2025": 1, "reported_2025": 374.0, "coverage": 0.00267379679144385, "last_day": "2025-01-21", "shared_registration": false }, "if_you_are_banned": { "where_to_appeal": "The Ban and Content Removal Appeal form. No login is needed.", "how_long_you_have": "Six months from the action.", "appeal_again": "Submit only one. Multiple submissions are not considered." } }, { "rank": 10, "slug": "feeld", "name": "Feeld", "owner_group": "Other owner", "score": 40.5, "pillars": { "told": 10.0, "heard": 18.0, "fixed": 2.5, "money": 10.0 }, "measures_checkable": 8, "page": "https://appealmyban.com/fair-ban-index/#feeld", "metrics": { "reasons": { "points": 10, "max": 15, "checkable": true, "finding": "Feeld's Help Centre says that when a member is reported it will tell them what action it is taking and why, in a Statement of Reasons, but it does not say what that statement contains, and the Terms allow action without prior notice.", "evidence": [ { "quote": "Tell you what action we are taking and why (this is set out in a document called a Statement of Reasons)", "url": "https://support.feeld.co/hc/en-gb/articles/13630138377500-How-Feeld-complies-with-the-Digital-Services-Act" }, { "quote": "If we decide to suspend your account, we will give you prior warning and explain why we are considering doing that.", "url": "https://support.feeld.co/hc/en-gb/articles/13630138377500-How-Feeld-complies-with-the-Digital-Services-Act" }, { "quote": "we have decided to apply most of the rules we have put in place to comply with the Digital Services Act everywhere we operate", "url": "https://support.feeld.co/hc/en-gb/articles/13630138377500-How-Feeld-complies-with-the-Digital-Services-Act" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The appeal form the Terms link to loads without a login and has a free-text Description box and an optional file upload for screenshots; no character limit is set in the page.", "evidence": [ { "quote": "To appeal a moderation decision, please complete and submit the following form", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "EU Digital Services Act: Profile & Content Moderation Appeals", "url": "https://support.feeld.co/hc/en-gb/requests/new?ticket_form_id=12960180849820" }, { "quote": "Please enter the details of your request including any applicable screenshots.", "url": "https://support.feeld.co/hc/en-gb/requests/new?ticket_form_id=12960180849820" }, { "quote": "Add file or drop files here", "url": "https://support.feeld.co/hc/en-gb/requests/new?ticket_form_id=12960180849820" }, { "quote": "After the handoff, you can add any additional info you think may be relevant in the chat.", "url": "https://support.feeld.co/hc/en-gb/articles/9406755959580-My-account-is-banned" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "Feeld says specially trained moderation teams handle appeals, but no Feeld text says an appeal is decided by a person or 'not solely by automated means'.", "evidence": [ { "quote": "Specially trained moderation teams handle complaints, appeals and unblock requests.", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "Feeld also keeps under review block and appeal processes for both automated and human moderation decisions", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "A member of our support staff will respond as soon as possible.", "url": "https://support.feeld.co/hc/en-gb/requests/new?ticket_form_id=12960180849820" }, { "quote": "Feeld bot can answer most questions itself. But if needed, it can also send the conversation to a human for review.", "url": "https://support.feeld.co/hc/en-gb/articles/9406772437276-Get-help-with-Feeld" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 2.5, "max": 8, "checkable": true, "finding": "Help Centre: someone responds to a ban enquiry 'in a day or two' (up to about 48 hours); Terms: complaints resolved 'as soon as possible within a few days'. Neither is a deadline for deciding an appeal.", "evidence": [ { "quote": "Someone will respond in a day or two. Note: We do not offer live support.", "url": "https://support.feeld.co/hc/en-gb/articles/9406755959580-My-account-is-banned" }, { "quote": "We will try to answer your enquiry or resolve any complaint as soon as possible within a few days of your submission.", "url": "https://feeld.co/about/terms-of-use-uk" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 10, "max": 15, "checkable": true, "finding": "If Feeld closes an account on 30 days' notice it refunds the unused part of the subscription, but the Terms say enforcement action after a breach is 'without refund' and the Help Centre says banned accounts get no refund.", "evidence": [ { "quote": "Subject to section 15.3 above, we may also close your Account by providing you with at least 30 days’ notice of termination.", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "If you are a paying subscriber and we close your Account, we will refund you any amounts you have paid in advance for any unexpired portion of your subscription term.", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "For any terminations not related to the violation of these Terms or our Community Guidelines, will let you know at least 30 days in advance, and we will refund any sums you’ve paid in advance", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "with immediate effect, without prior notice, and without refund if, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing Feeld in any way", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "We do not offer refunds for justified bans.", "url": "https://support.feeld.co/hc/en-gb/articles/9406755959580-My-account-is-banned" }, { "quote": "Periods where members are unable to access the app because their account has been banned for a valid reason.", "url": "https://support.feeld.co/hc/en-gb/articles/9406784889628-Request-a-refund" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "Feeld's Help Centre says subscriptions are managed by Apple or Google and only the subscriber can cancel them, and that deleting an account does not cancel a paid subscription; no text says billing stops when Feeld ends the account.", "evidence": [ { "quote": "All memberships must be canceled by the subscriber though their respective app store. Our Support team cannot cancel a Majestic membership.", "url": "https://support.feeld.co/hc/en-gb/articles/9406793386524-Cancel-your-Majestic-membership" }, { "quote": "Deleting a Feeld account will not automatically cancel a paid subscription.", "url": "https://support.feeld.co/hc/en-gb/articles/9406766899484-Delete-your-account" }, { "quote": "Requesting a refund won't cancel a recurring Majestic membership subscription.", "url": "https://support.feeld.co/hc/en-gb/articles/9406784889628-Request-a-refund" }, { "quote": "If you have an ongoing subscription, you will also need to unsubscribe from Feeld via your Google or Apple account to ensure your Account is fully closed.", "url": "https://feeld.co/about/terms-of-use-uk" }, { "quote": "For subscriptions purchased through the Apple App Store or any other app store, you will also need to access your account with that store and follow instructions to change or cancel your subscription.", "url": "https://feeld.co/about/terms-of-use-uk" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "Feeld's moderation appeals form, or email support@feeld.co.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 11, "slug": "grindr", "name": "Grindr", "owner_group": "Other owner", "score": 38.6, "pillars": { "told": 5.0, "heard": 20.0, "fixed": 3.6, "money": 10.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#grindr", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "The 2026 Terms say Grindr may terminate 'for any reason and without any notice', with a 30-day notice promise only for paying users who have not breached the Terms; nothing published promises to tell a banned user which rule they broke.", "evidence": [ { "quote": "If You have paid for a Premium Service, Grindr will give You at least 30 days’ notice of termination of Your access to the Grindr Services or any User Account unless Your profile content or Your conduct within the Grindr Services violates Our Terms of Service or You have otherwise breached this Agreement", "url": "https://trust.grindr.com/en-US/legal" }, { "quote": "we may not be able to share with you the full reason for a ban", "url": "https://help.grindr.com/hc/en-us/articles/1500009296922-How-Grindr-moderates-content-and-profiles" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "Grindr's help centre says all ban appeals must go through its web appeal form, and its Terms name help@grindr.com. Neither describes a text field.", "evidence": [ { "quote": "We do require all ban appeals to be submitted through this form", "url": "https://help.grindr.com/hc/en-us/articles/1500009296922-How-Grindr-moderates-content-and-profiles" }, { "quote": "If You believe that Grindr has suspended or terminated Your User Account in error, You may contact Us at help@grindr.com at any time.", "url": "https://trust.grindr.com/en-US/legal" }, { "quote": "To ensure fair outcomes, we have a robust appeal process, and we take pride in our careful and thorough moderation practices.", "url": "https://www.grindr.com/community-guidelines" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "Grindr's help centre says a banned user's appeal is reviewed by a specially trained team member who was not involved in the ban, and that anyone banned by an automated tool has the right to request a human review through the appeal process.", "evidence": [ { "quote": "Your appeal will then be reviewed by a specially trained team member who was not involved in the initial decision to ban your account, so as to ensure a fair review.", "url": "https://help.grindr.com/hc/en-us/articles/1500009296922-How-Grindr-moderates-content-and-profiles" }, { "quote": "you always have the right to request a human review through our appeal process", "url": "https://help.grindr.com/hc/en-us/articles/7169085929491-Your-Privacy-Artificial-Intelligence-at-Grindr" } ] }, "reversal": { "points": 2.6, "max": 12, "checkable": true, "finding": "91,795 of 840,723 account-ban complaints reversed (10.9%). Read on 3 September 2026. Grindr's report says its figures are global.", "evidence": [] }, "speed": { "points": 1, "max": 8, "checkable": true, "finding": "Median 11.7 days (281 hours) to decide. Grindr's report says the fourth-quarter median fell to 46 hours after extra staffing.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 10, "max": 15, "checkable": true, "finding": "The Terms promise a pro-rata refund of unused prepaid Premium fees if Grindr terminates the account, but let Grindr keep the money if it terminates because the user violated the Terms.", "evidence": [ { "quote": "If You have paid for a Premium Service and Grindr terminates Your access to the Grindr Services or any User Account, Grindr will give a pro-rata refund for any amounts pre-paid, but unused for such Premium Services", "url": "https://trust.grindr.com/en-US/legal" }, { "quote": "provided that if Grindr terminates Your access to the Grindr Services or any User Account because You have violated Our Terms of Service, Grindr will be entitled to retain the amounts that You paid for the Grindr Services.", "url": "https://trust.grindr.com/en-US/legal" }, { "quote": "But where required by law (such as in the UK), Grindr will only retain an amount to cover all costs and other losses it incurs as a result of the violation or breach, which may still mean that no refund is payable.", "url": "https://trust.grindr.com/en-US/legal" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "Nothing in the published Terms says a Premium subscription is cancelled or charges stop when Grindr ends the account; the Terms say the user must update subscription settings in the Apple, Google Play or Grindr app to cancel.", "evidence": [ { "quote": "IN ORDER TO CANCEL, YOU MUST UPDATE YOUR GRINDR SUBSCRIPTION SETTINGS IN YOUR APPLE ACCOUNT, GOOGLE PLAY, OR GRINDR APP, DEPENDING ON WHERE YOU ENROLLED.", "url": "https://trust.grindr.com/en-US/legal" }, { "quote": "You acknowledge and agree that Google, Apple, or another third-party platform provider (as applicable, based on the device and operating system You use) may be the merchant of record for transactions involving the Grindr Services.", "url": "https://trust.grindr.com/en-US/legal" } ] } }, "filing": { "source": "Grindr 2025 EU Digital Services Act Transparency Report (spreadsheet)", "period": "1 February to 31 December 2025", "published": "2026-02-27", "url": "https://help.grindr.com/hc/en-us/articles/38555862683795-Grindr-EU-Digital-Services-Act-Transparency-Reports", "complaints": 840723, "reversed": 91795, "upheld": null, "median_hours": 281, "terminations": null, "suspensions": 0 }, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "Grindr's web ban-appeal form, which its help centre says every ban appeal must use. Its Terms also name help@grindr.com.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 12, "slug": "hily", "name": "Hily", "owner_group": "Other owner", "score": 32.3, "pillars": { "told": 5.0, "heard": 20.0, "fixed": 7.3, "money": 0.0 }, "measures_checkable": 9, "page": "https://appealmyban.com/fair-ban-index/#hily", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "Hily's Moderation Policy says a user whose content is moderated after a report is told that it was moderated \"and why\", but nothing published promises the specific rule and the facts relied on, and the Terms reserve the right to ban with no explanation.", "evidence": [ { "quote": "we will notify the reported user that their content was moderated and why.", "url": "https://hily.com/moderation-policy/" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "The appeal goes through Hily's general Contact us form (linked as 'this form' from the Colorado page) or an email to support@hily.com; the form has a free-text message box but no appeal option in its subject list and no file upload.", "evidence": [ { "quote": "you can submit an appeal directly through this form or email at support@hily.com", "url": "https://hily.com/colorado-safety-policy/" }, { "quote": "I need help with the app Influencer Marketing Manager Partnerships Manager I have a privacy issue Report prohibited content Other questions", "url": "https://hily.com/contact-us/" }, { "quote": "When submitting an appeal, users often have the option to provide a written explanation outlining the reasons for their challenge", "url": "https://hily.com/wp-content/uploads/2026/09/transparency-report-2026.pdf" }, { "quote": "You can appeal through Hily support. Go to the app or email support@hily.com, explain what happened, and the Hily dating app team will review your case.", "url": "https://hily.com/faq/" } ] }, "human": { "points": 15, "max": 15, "checkable": true, "finding": "Hily's Moderation Policy says an EU or UK appeal is evaluated by two human reviewers who were not involved in the original decision, with a third if they disagree.", "evidence": [ { "quote": "Your appeal will be evaluated separately by 2 (two) human reviewers who were not involved in the original evaluation, guaranteeing an impartial assessment.", "url": "https://hily.com/moderation-policy/" }, { "quote": "If the reviewers fail to make a unanimous decision, the third reviewer will make an independent assessment of the content in question and make a decision. Appeal decision is final.", "url": "https://hily.com/moderation-policy/" }, { "quote": "Every report gets reviewed by our moderation team. Those are real people, not bots, working 24/7.", "url": "https://hily-support-team.zendesk.com/hc/en-us/articles/360017849800" } ] }, "reversal": { "points": 0.3, "max": 12, "checkable": true, "finding": "4 of 309 account-ban complaints reversed (1.3%). Hily prints one pooled figure that includes reporters' appeals, so this rate is a floor for account bans.", "evidence": [ { "quote": "309 4 24 hours", "url": "https://hily.com/wp-content/uploads/2026/09/transparency-report-2026.pdf" } ] }, "speed": { "points": 7, "max": 8, "checkable": true, "finding": "Median 24 hours to decide.", "evidence": [ { "quote": "309 4 24 hours", "url": "https://hily.com/wp-content/uploads/2026/09/transparency-report-2026.pdf" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say fees already paid are nonrefundable when Hily ends an account for cause and that refundability is in Hily's sole discretion; the help centre says Hily cannot refund unused subscription time.", "evidence": [ { "quote": "you agree that all fees then paid to Hily by you will be nonrefundable, except as otherwise provided by law", "url": "https://hily.com/terms-of-use/" }, { "quote": "All decisions as to the refundability of the fees are in Hily’s sole discretion.", "url": "https://hily.com/terms-of-use/" }, { "quote": "Based on our Subscription Service Conditions, we can't refund any unused time on your subscription.", "url": "https://hily-support-team.zendesk.com/hc/en-us/articles/360018131419" }, { "quote": "All fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Service (including partially used subscription periods)", "url": "https://hily.com/billing/" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "Hily says in its own Moderation Policy that a ban does not cancel the Premium subscription and the user must cancel it; the Terms add that pending subscription payments become immediately due.", "evidence": [ { "quote": "NOTE: Your subscription will remain active until you cancel it on Hily or the App Store and Google Play store, whichever applies. The ban on your Hily account DOES NOT automatically cancel your Hily Premium subscription.", "url": "https://hily.com/moderation-policy/" }, { "quote": "and all outstanding or pending payments under the terms of your subscription will immediately be due and payable.", "url": "https://hily.com/terms-of-use/" }, { "quote": "Uninstalling the app or deleting/deactivating your account doesn’t cancel your subscription.", "url": "https://hily-support-team.zendesk.com/hc/en-us/articles/360018089160" } ] } }, "filing": { "source": "Hily DSA transparency report, 2025 edition", "period": "1 January to 31 December 2025 (EU)", "published": "September 2026", "url": "https://hily.com/wp-content/uploads/2026/09/transparency-report-2026.pdf", "complaints": 309, "reversed": 4, "upheld": null, "median_hours": 24.0, "terminations": 0, "suspensions": 0 }, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "Hily's Contact us form, or email support@hily.com.", "how_long_you_have": "Six months from the decision, for EU and UK users.", "appeal_again": "Multiple submissions may not be considered, and Hily calls its appeal decision final." } }, { "rank": 13, "slug": "zoosk", "name": "Zoosk", "owner_group": "Other owner", "score": 28.5, "pillars": { "told": 5.5, "heard": 13.0, "fixed": 0.0, "money": 10.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#zoosk", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "A blocked member sees an 'Access to your account has been blocked' screen, but Zoosk says it does not share which automated check flagged an account and publishes only general lists of reasons.", "evidence": [ { "quote": "If your account is blocked, you'll see a screen titled Access to your account has been blocked.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "For your security, we don't share which automated check flagged an account.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "If you're not sure why your account is blocked, or verification isn't working for you, contact Customer Support", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "If your Zoosk account has been blocked, it is usually because of a violation of our Terms of Service or a safety and security concern.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/51720114009236" }, { "quote": "We reserve the right to take any of these actions at our sole discretion to protect the safety of our community.", "url": "https://www.blackcaphq.com/legal/online-dating-safety/" } ] }, "statements": { "points": 0.5, "max": 10, "checkable": true, "finding": "4 statements coded as an account suspension or termination were filed in the EU database in 2025. No total of account decisions is published, so the share cannot be worked out. Latest account-level statement: 17 April 2025.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "Some automated blocks can be appealed with a 'Verify my identity' button (government ID and selfie video, no text box).", "evidence": [ { "quote": "If your account qualifies, you'll see a Verify my identity button on the screen that tells you your account is blocked. If you don't see it, your account does not qualify.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "If it still doesn't work, contact Customer Support and a member of our team will review your account.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "Email us at support@zoosk.com , or submit a request through the contact form in our Help Center.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/51224121267220" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "Zoosk says 'a member of our team will review your account' if ID verification fails, and that terms-related blocks are decided by its Trust & Safety team, but the main appeal path restores accounts automatically and no document says appeals are reviewed by a human or not solely automatically.", "evidence": [ { "quote": "If it still doesn't work, contact Customer Support and a member of our team will review your account.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "Blocks for behavior that breaches our terms or our community guidelines are decided by our Trust & Safety team and aren't resolved by identity verification.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/53554695789972" }, { "quote": "We use a combination of automated systems and human review to monitor profiles for prohibited content, suspicious activity, and potential safety concerns.", "url": "https://www.blackcaphq.com/legal/online-dating-safety/" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 5, "max": 15, "checkable": true, "finding": "All purchases are 'final and non-refundable' and being blocked does not by itself make a charge refundable, but Zoosk points blocked members to state and country cancellation and refund rights and to Apple or Google for store purchases.", "evidence": [ { "quote": "Being blocked does not by itself make a past charge refundable, but you may have refund rights depending on where you live and when you subscribed.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/52904311663508" }, { "quote": "Some states and countries provide limited cancellation or refund rights that apply regardless of this policy.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/51223888966932" }, { "quote": "You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.", "url": "https://www.blackcaphq.com/legal/terms-of-service" }, { "quote": "If purchased via the Apple App Store: Apple handles all billing for subscriptions purchased through the App Store, which means your refund request and account cancellation will need to go through them directly.", "url": "https://www.blackcaphq.com/legal/terms-of-service" } ] }, "billing": { "points": 5, "max": 5, "checkable": true, "finding": "Zoosk says blocking an account automatically cancels a subscription bought on its website, with no further charges; Apple and Google subscriptions are not cancelled.", "evidence": [ { "quote": "Blocking an account cancels a subscription bought on the Zoosk website (paid via credit card or PayPal) automatically.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/52904311663508" }, { "quote": "When an account is blocked, any active subscription bought on our website is canceled. You will not be charged again, and you do not need to contact us to arrange it.", "url": "https://blackcapholdings.zendesk.com/hc/en-us/articles/52904311663508" } ] } }, "filing": null, "eu_database": { "in_db": true, "filed_2025": 4, "reported_2025": null, "coverage": null, "last_day": "2025-04-17", "shared_registration": true }, "if_you_are_banned": { "where_to_appeal": "The Verify my identity button on the blocked-account screen if you see it, otherwise Customer Support.", "how_long_you_have": "No deadline published.", "appeal_again": "You can try again if verification fails." } }, { "rank": 14, "slug": "coffee-meets-bagel", "name": "Coffee Meets Bagel", "owner_group": "Other owner", "score": 26.1, "pillars": { "told": 11.4, "heard": 14.8, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#coffee-meets-bagel", "metrics": { "reasons": { "points": 10, "max": 15, "checkable": true, "finding": "The Worldwide Terms promise a written statement of the principal reasons when CMB terminates the Agreement, with three narrow exceptions; the US Terms make no such promise.", "evidence": [ { "quote": "we will provide you with a written statement of the principal reasons for our decision, except where doing so would: (i) compromise an ongoing security investigation", "url": "https://ww.coffeemeetsbagel.com/tos" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "The Worldwide help article says appeals must use one named form and asks for 'a brief statement', but that form is inactive and its page shows no fields; the US route is 'contact Customer Support'.", "evidence": [ { "quote": "To submit your appeal, you must use the form I want to appeal a decision on my profile or content", "url": "https://coffeemeetsbagelww.zendesk.com/hc/en-us/articles/33806312147091-Digital-Services-Act" }, { "quote": "When submitting your appeal, please provide a brief statement explaining why you believe the ban was a mistake.", "url": "https://coffeemeetsbagelww.zendesk.com/hc/en-us/articles/33806312147091-Digital-Services-Act" }, { "quote": "Appeals sent through other methods will not be considered.", "url": "https://coffeemeetsbagelww.zendesk.com/hc/en-us/articles/33806312147091-Digital-Services-Act" }, { "quote": "{\"id\":32874033419155,\"raw_name\":\"T&S : I have safety concerns\",\"raw_display_name\":\"Safety : I want to report someone or feel unsafe\"", "url": "https://coffeemeetsbagelww.zendesk.com/api/v2/ticket_forms.json" }, { "quote": "\"ticket_field_ids\":[30996520042003,32874018956691,30996489134099,32874004133651,32874018687507,32874012918291,32874012405139,38423267614995],\"active\":false", "url": "https://coffeemeetsbagelww.zendesk.com/api/v2/ticket_forms.json" }, { "quote": "\"raw_name\":\"Login & Access : Account frozen or locked\",\"raw_display_name\":\"Appeal: Account frozen when logging in\",\"end_user_visible\":true,\"position\":10,\"ticket_field_ids\":[30996520042003,30996489134099,32873988285843,32873988267667,32874012405139,32874012918291],\"active\":false", "url": "https://coffeemeetsbagelww.zendesk.com/api/v2/ticket_forms.json" }, { "quote": "What can we help you with?", "url": "https://help.ww.coffeemeetsbagel.com/hc/en-us/requests/new?ticket_form_id=32874033419155" }, { "quote": "Enquiry* Please describe your request in detail.", "url": "https://help.ww.coffeemeetsbagel.com/hc/en-us/requests/new?ticket_form_id=53146212456723" }, { "quote": "Members who are suspended or permanently removed may contact Customer Support to request a review of the decision.", "url": "https://coffeemeetsbagel.zendesk.com/hc/en-us/articles/49426491617427-Coffee-Meets-Bagel-Safety-Policy" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "CMB says appeals are 'reviewed' or handled by 'our team', and offers human review of significant automated decisions on request where the law gives that right; it never says a person decides an appeal.", "evidence": [ { "quote": "Be sure to include your CMB account details, as our team may need to follow up accordingly.", "url": "https://coffeemeetsbagelww.zendesk.com/hc/en-us/articles/33806312147091-Digital-Services-Act" }, { "quote": "To the extent you have a right under applicable law to request human review of any automated decision that significantly affects you, you may exercise that right by contacting us at help@coffeemeetsbagel.app.", "url": "https://ww.coffeemeetsbagel.com/tos" }, { "quote": "Members who are suspended or permanently removed may contact Customer Support to request a review of the decision.", "url": "https://coffeemeetsbagel.zendesk.com/hc/en-us/articles/49426491617427-Coffee-Meets-Bagel-Safety-Policy" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "5,675 of 6,492 appeals accepted (87.4%), in an Australia-only report covering six months and one appeal channel. Not comparable with the other figures, so it is not scored.", "evidence": [ { "quote": "Total Number of Appeals Number of Appeals Accepted 6492 5675", "url": "https://www.canva.com/design/DAGyEw1hqus/w7ecxkHg6S1iyQUXh8nvvA/view" }, { "quote": "the figures referenced here reflect users who have completed identity verification via this specific channel and do not represent all appeal or support activity across our platform", "url": "https://www.canva.com/design/DAGyEw1hqus/w7ecxkHg6S1iyQUXh8nvvA/view" } ] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "Worldwide help centre: all purchases are final and non-refundable except where local law provides a refund; the US Terms expressly allow CMB to end an account 'without reimbursing any transactions'.", "evidence": [ { "quote": "all purchases are final and non-refundable. There are no refunds including partially used periods. The exception to this policy is if the laws applicable in your jurisdiction provide for refunds.", "url": "https://coffeemeetsbagelww.zendesk.com/hc/en-us/articles/33824601094931" }, { "quote": "Where you initiate a refund directly through the Apple App Store, we may share your app usage and consumption data with Apple Inc. for the purpose of reviewing your request.", "url": "https://ww.coffeemeetsbagel.com/tos" }, { "quote": "Coffee Meets Bagel maintains the authority to examine and/or end your account without reimbursing any transactions if you breach this Agreement, improperly use the Service, or conduct yourself in a manner deemed unacceptable or illegal by Coffee Meets Bagel.", "url": "https://www.coffeemeetsbagel.com/tos" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "Both sets of Terms and the help centre say the user must cancel the Apple or Google subscription separately and will keep being charged if they do not, including after CMB ends the account.", "evidence": [ { "quote": "Should you fail to do so, you will still continue to be charged for your paid subscription for which you are fully responsible for paying.", "url": "https://ww.coffeemeetsbagel.com/tos" }, { "quote": "In such cases, you must liaise with your subscription payment provider (such as the Apple App Store or Google Play Store) to discontinue the subscription as Coffee Meets Bagel cannot terminate any subscriptions you may have", "url": "https://www.coffeemeetsbagel.com/tos" }, { "quote": "Uninstalling or deleting the app or your account will NOT cancel your subscription.", "url": "https://coffeemeetsbagelww.zendesk.com/hc/en-us/articles/33824751397395" } ] } }, "filing": { "source": "Coffee Meets Bagel Transparency Report 2025 (Australia only)", "period": "1 January to 30 June 2025, Australia only, one appeal channel", "published": "2025", "url": "https://www.canva.com/design/DAGyEw1hqus/w7ecxkHg6S1iyQUXh8nvvA/view", "complaints": 6492, "reversed": 5675, "upheld": null, "median_hours": null, "terminations": 11286, "suspensions": 0 }, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "Outside the US, the appeal form named in the help centre, which is the only method it accepts. It was showing as inactive when we checked.", "how_long_you_have": "Six months outside the US. None published in the US.", "appeal_again": "Once outside the US: \"You can only appeal a ban once.\"" } }, { "rank": 15, "slug": "breeze", "name": "Breeze", "owner_group": "Other owner", "score": 24.7, "pillars": { "told": 10.5, "heard": 13.7, "fixed": 0.5, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#breeze", "metrics": { "reasons": { "points": 10, "max": 15, "checkable": true, "finding": "Breeze's Terms promise to notify the user of a termination 'providing reasons' and a way to object, and its Guidelines say the category of the violation is shared with the reported user.", "evidence": [ { "quote": "We will notify the User of the termination of the Services, Agreement and/or deletion of the Account, providing reasons and a possibility to object to our decision.", "url": "https://breeze.social/terms-conditions/user" }, { "quote": "When we take action on a report, the category of the violation will be shared with the reported user.", "url": "https://breeze.social/user-guidelines" }, { "quote": "Only the main category for each severity level will be disclosed to the reported user.", "url": "https://breeze.social/user-guidelines" }, { "quote": "We will notify the User of the termination of the Services, Agreement, deletion of the Account and/or banning from the Services, providing reasons and a possibility to object to our decision.", "url": "https://breeze.social/terms-conditions/user/us" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "Objections to a ban go through a web form whose link is sent only in the ban notification (its fields could not be seen); complaints go by email, where the user gives 'the reason for your complaint'.", "evidence": [ { "quote": "For warnings and bans, the notification you received about the decision contains a link to a form where you can submit your objection.", "url": "https://breeze.social/user-guidelines" }, { "quote": "For minor violations (where your profile has been unpublished without a warning or ban), send a message to the Helpdesk in the app. Mention the decision you're objecting to and why.", "url": "https://breeze.social/user-guidelines" }, { "quote": "In this email, you should include your account details (the phone number or email linked to your account), the decision you are complaining about and the reason for your complaint.", "url": "https://breeze.social/user-guidelines" }, { "quote": "If your objection concerns behavior or content outside the app, we may ask you to provide evidence", "url": "https://breeze.social/user-guidelines" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "Breeze says a human review can be requested for automated profile rejections and that a support team answers objections, but does not say a person decides ban objections or complaints.", "evidence": [ { "quote": "You will be able to request a human review, provide additional context, and express your point of view.", "url": "https://breeze.social/privacy" }, { "quote": "you have the right to object to automated decision-making. If you wish to exercise this right, you can request a fully manual review by contacting us in the App or via email to our DPO.", "url": "https://breeze.social/privacy" }, { "quote": "Our support team aims to respond to your complaint within 14 business days.", "url": "https://breeze.social/user-guidelines" }, { "quote": "When we receive a user report, we will take this seriously and conduct a thorough manual review based on these Guidelines.", "url": "https://breeze.social/user-guidelines" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0.5, "max": 8, "checkable": true, "finding": "Breeze aims to respond to objections and to complaints within 14 business days (336 hours counting 24 hours per business day, roughly 20 calendar days).", "evidence": [ { "quote": "Our support team aims to respond to your complaint within 14 business days.", "url": "https://breeze.social/user-guidelines" }, { "quote": "We aim to respond within 14 business days of receiving your complaint.", "url": "https://breeze.social/user-guidelines" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The EU/UK and US Terms say that on termination or account deletion the user is no longer entitled to a refund, and refund requests must be made while the account is still active.", "evidence": [ { "quote": "Upon termination of the Agreement or deletion of your Account, you will no longer be entitled to any refund of payments already made or Date Tokens that are non-refundable under art 5. Any refund requests must be submitted while your Account is still active and within the applicable refund period.", "url": "https://breeze.social/terms-conditions/user" }, { "quote": "Upon termination of the Agreement or deletion of your Account, you will no longer be entitled to any refund of payments already made or Date Tokens that are non-refundable under art 5.", "url": "https://breeze.social/terms-conditions/user/us" }, { "quote": "Please be aware that you will lose the date tokens that are still in your wallet since we have to delete all your information.", "url": "https://breeze.social/faq" } ] }, "billing": { "points": 0, "max": 5, "checkable": false, "finding": "Breeze has no subscriptions: it charges per date token, so there is no recurring billing to stop.", "evidence": [ { "quote": "This is our only business model - no subscriptions, no ads, no selling your data.", "url": "https://breeze.social/faq" }, { "quote": "When we provide our Services, payments for Dates are made by using Date Tokens. For other paid Service(s), direct payment is the default payment method.", "url": "https://breeze.social/terms-conditions/user" }, { "quote": "Deleting your profile or being banned from Breeze will also cancel all your upcoming dates.", "url": "https://breeze.social/faq" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "The objection form linked in your ban notice, or email complaints@breeze.social.", "how_long_you_have": "Objection: none published. Complaint: six months from the notice.", "appeal_again": "No limit published." } }, { "rank": 16, "slug": "eharmony", "name": "eharmony", "owner_group": "Other owner", "score": 23.5, "pillars": { "told": 0.0, "heard": 13.0, "fixed": 0.5, "money": 10.0 }, "measures_checkable": 8, "page": "https://appealmyban.com/fair-ban-index/#eharmony", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "No document promises to tell a suspended or terminated member which rule they broke, or even that action was taken; the terms reserve termination 'without notice, for any reason or no reason'.", "evidence": [ { "quote": "we may ask you to stop your non-compliant activities (or otherwise send you a warning that your activities do not comply with our conduct requirements)", "url": "https://www.eharmony.co.uk/about/terms/" }, { "quote": "we may remove content, issue warnings, suspend violators (short-term and/or permanently), or suspend the corresponding profile.", "url": "https://www.eharmony.co.uk/communityguidelines/" }, { "quote": "eharmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason.", "url": "https://www.eharmony.com.au/termsandconditions/" }, { "quote": "eharmony reserves the right to terminate any account at any time, for any reason or no reason, at our own discretion.", "url": "https://support.eharmony.com/app/answers/detail/a_id/150/baseurl/www.eharmony.com/baseprotocol/https" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "Appeals go through eharmony's generic Customer Care 'Ask A Question' form, which has a required free-text 'Your Question' box (no practical length limit) but no appeal category and no file upload on the first step.", "evidence": [ { "quote": "may submit an appeal by completing our Customer Care request form", "url": "https://www.eharmony.co.uk/communityguidelines/" }, { "quote": "If you are disputing a closure, please indicate \"Closure Dispute\" in the body of your email.", "url": "https://support.eharmony.com/app/answers/detail/a_id/150/baseurl/www.eharmony.com/baseprotocol/https" }, { "quote": "Trust & Safety Your Question", "url": "https://support.eharmony.com/app/ask" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "Appeals are 'reviewed by an eharmony agent'; the documents never say a human or 'not solely automated', and the outcome is stated to be in eharmony's discretion.", "evidence": [ { "quote": "Appeals are reviewed by an eharmony agent to assess whether the enforcement action should be upheld or modified, based on the information available at the time of review.", "url": "https://www.eharmony.co.uk/communityguidelines/" }, { "quote": "In enforcing these Community Guidelines, we rely on a combination of manual and automated review.", "url": "https://www.eharmony.co.uk/communityguidelines/" }, { "quote": "The examination of such a violation is always guided by the principle of proportionality and, in ambiguous cases, the four-eyes principle.", "url": "https://www.eharmony.co.uk/communityguidelines/" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0.5, "max": 8, "checkable": true, "finding": "Closure disputes: 'generally' a final decision within 10 business days of eharmony starting its investigation (counted here as 10 x 24 hours; roughly 14 calendar days). The clock starts only when eharmony decides to investigate, which is at its discretion.", "evidence": [ { "quote": "We will generally respond with our final decision within 10 business days of initiating our investigation.", "url": "https://support.eharmony.com/app/answers/detail/a_id/150/baseurl/www.eharmony.com/baseprotocol/https" } ] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 10, "max": 15, "checkable": true, "finding": "UK terms promise a refund of the unused Premium Membership even when eharmony terminates for misuse (less a cost deduction); the US and Australia terms make fees non-refundable when access is suspended for breach.", "evidence": [ { "quote": "If we decide to terminate your subscription because you have misused the Service, we will refund to you any payment that you have already made to us for any unused portion of the Premium Membership that we have not provided.", "url": "https://www.eharmony.co.uk/about/terms/" }, { "quote": "However, we may still also deduct from this refund or charge you a reasonable amount as compensation for any costs we incur as a result of your non-compliance with these terms.", "url": "https://www.eharmony.co.uk/about/terms/" }, { "quote": "In the event your access to any of the Services is suspended due to a breach of this Agreement by you, you agree that at our option, acting reasonably, all fees then paid to eharmony by you are nonrefundable", "url": "https://www.eharmony.com.au/termsandconditions/" }, { "quote": "If we terminate your account for a reason other than your breach of the Agreement, you will receive a refund for any unused days of the subscription term for which you have paid.", "url": "https://www.eharmony.com.au/termsandconditions/" }, { "quote": "In the event your access to any of the Services is suspended due to a material breach of this Agreement, you agree that all fees paid to eharmony by you are nonrefundable", "url": "https://web.archive.org/web/20260423202223/https://www.eharmony.com/termsandconditions/" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "No document says billing stops when eharmony ends the account; UK terms keep payment obligations in place after termination and store subscriptions must be cancelled with Apple or Google.", "evidence": [ { "quote": "Any applicable payment obligations (either from the Premium Membership or with respect to virtual goods) remain in place notwithstanding termination of your Premium Membership.", "url": "https://www.eharmony.co.uk/about/terms/" }, { "quote": "any purchase and/or subscription is concluded (and must be cancelled or terminated) through Apple / Google", "url": "https://www.eharmony.co.uk/about/terms/" }, { "quote": "any outstanding fees (e.g., remaining instalments) will become due and payable immediately.", "url": "https://www.eharmony.com.au/termsandconditions/" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "The Customer Care request form. For a closure, write \"Closure Dispute\" in the message.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 17, "slug": "match", "name": "Match.com", "owner_group": "Match Group", "score": 23.0, "pillars": { "told": 5.0, "heard": 18.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#match", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "Match's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no US document promises a written notice naming the rule.", "evidence": [ { "quote": "You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "You understand and agree that Match may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "Violations may result in consequences ranging from a warning for a less serious infraction to banning the account for more serious or repeated violations.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "Depending on the seriousness of the violation, consequences will range from a warning to a ban.", "url": "https://help.match.com/hc/en-us/articles/29802805385243-Colorado-Safety-Policy-Information" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The Match Appeals Form loads without login and has a required free-text Description box (no length limit set in the page), a required Appeal Type selector and optional file attachments.", "evidence": [ { "quote": "Please enter the details of your request. A member of our support staff will respond as soon as possible.", "url": "https://help.match.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Please select what you're appealing.", "url": "https://help.match.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Attachments (optional)", "url": "https://help.match.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Appeals must be submitted using the designated form and include all required information.", "url": "https://help.match.com/hc/en-us/articles/26020768331931-Ban-and-Content-Appeals" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "The appeals form says a member of Match's support staff will respond, but no Match document says who decides an appeal or that a person reviews it; the Match Group report that does say human reviewers decide appeals does not list Match.com among its brands.", "evidence": [ { "quote": "A member of our support staff will respond as soon as possible.", "url": "https://help.match.com/hc/en-us/requests/new?ticket_form_id=22734210015771" }, { "quote": "Incomplete forms will not be reviewed.", "url": "https://help.match.com/hc/en-us/articles/26020768331931-Ban-and-Content-Appeals" }, { "quote": "We use a combination of automated tools and human reviewers to enforce our content rules.", "url": "https://www.match.com/masp/en-us/terms" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms and Help Centre say that if Match ends the account there is no refund of unused subscription fees.", "evidence": [ { "quote": "If your account is terminated by you or by Match for any reason, these Terms continue and remain enforceable between you and Match, and you will not be entitled to any refund for purchases made.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "If Match terminates a user’s account for inappropriate behavior, the user will not be entitled to any refund of unused subscription fees.", "url": "https://help.match.com/hc/en-us/articles/6077106443547-Consequences-of-Bad-Behavior" }, { "quote": "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR ANY UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY (SUCH AS THROUGH AN ACCOUNT BAN).", "url": "https://www.match.com/masp/en-us/terms" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Terms say a user must cancel any Apple or Google Play subscription separately to avoid further billing, and nothing says billing stops when Match ends the account.", "evidence": [ { "quote": "However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play Store) to avoid additional billing.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "Match will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.", "url": "https://www.match.com/masp/en-us/terms" }, { "quote": "If your Internal Purchase includes an automatically renewing subscription, your Payment Method will continue to be periodically charged for the subscription until you cancel.", "url": "https://www.match.com/masp/en-us/terms" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "The Ban and Content Removal Appeal form. No login is needed.", "how_long_you_have": "Six months from the action.", "appeal_again": "Once. Repeat submissions are not considered and may change your place in the queue." } }, { "rank": 18, "slug": "elitesingles", "name": "EliteSingles", "owner_group": "Other owner", "score": 18.5, "pillars": { "told": 0.5, "heard": 18.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#elitesingles", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "Nothing published promises a banned member a reason or even a notice; the terms reserve termination in the company's sole discretion, and one page allows it 'without notice ... and for any reason'.", "evidence": [ { "quote": "Non-compliance may result in warnings, temporary suspensions, or permanent bans from the platform.", "url": "https://www.elitesingles.com/communityGuidelines" }, { "quote": "Depending on the severity of the violation, this can range from a warning to a hold.", "url": "https://www.elitesingles.com/coloradoSafetyPolicy" }, { "quote": "WE RESERVE THE RIGHT TO IMMEDIATELY AND PERMANENTLY TERMINATE YOUR USE OF THE SERVICE AND YOUR STATUS AS A MEMBER (IN OUR SOLE DISCRETION) IF WE DETERMINE THAT YOU HAVE VIOLATED ANY PROVISION OF THE AGREEMENT", "url": "https://www.elitesingles.com/serviceAgreement" }, { "quote": "it may indicate that your account has been mistakenly held or suspended", "url": "https://www.elitesingles.com/faq" } ] }, "statements": { "points": 0.5, "max": 10, "checkable": true, "finding": "4 statements coded as an account suspension or termination were filed in the EU database in 2025. No total of account decisions is published, so the share cannot be worked out. Latest account-level statement: 17 April 2025.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The appeal route is the general Feedback form, which has a 4,000-character free-text box plus up to 9 photos or one video and a voice recording, and works without logging in; it has no appeal topic.", "evidence": [ { "quote": "Users have the right to appeal actions taken against their accounts. The appeal process is available on our Feedback.", "url": "https://www.elitesingles.com/coloradoSafetyPolicy" }, { "quote": "Describe in detail* 0/4,000", "url": "https://www.elitesingles.com/feedback" }, { "quote": "Add Photos or a Video (Attach up to 9 photos or one 10-60 seconds video to help us review your submission.)", "url": "https://www.elitesingles.com/feedback" }, { "quote": "If your account is suspended for being below the minimum age requirement, you can appeal by providing valid proof of age or completing an age verification process.", "url": "https://www.elitesingles.com/communityGuidelines" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "The Feedback form says 'Our team will review and respond to every submission'; nothing says a human or 'not solely automated' decides an appeal.", "evidence": [ { "quote": "Our team will review and respond to every submission.", "url": "https://www.elitesingles.com/feedback" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "Terms say no refund of unused fees if the company terminates the membership after the 3-business-day Trial Period.", "evidence": [ { "quote": "If we terminate your Membership and all of your underlying Subscriptions after the Trial Period has ended, you will not be entitled to any refund of unused subscription fees.", "url": "https://www.elitesingles.com/serviceAgreement" }, { "quote": "Subscription fees are non-refundable, except for cancellations during the Trial Period.", "url": "https://www.elitesingles.com/serviceAgreement" }, { "quote": "all payments made by you to the Company are final and non-refundable.", "url": "https://www.elitesingles.com/serviceAgreement" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The terms say the company may terminate the membership 'and all underlying Subscriptions' but never say charges stop; the FAQ says Apple and Google subscriptions keep charging whatever the account status.", "evidence": [ { "quote": "immediately terminate this Agreement, including without limitation permanently terminating the Member's status as a Member and all underlying Subscriptions", "url": "https://www.elitesingles.com/serviceAgreement" }, { "quote": "If you do not, you will continue being charged regardless of your account status on the app.", "url": "https://www.elitesingles.com/faq" }, { "quote": "If paying by credit card, we'll automatically cancel your subscription for you if you remove your account.", "url": "https://www.elitesingles.com/faq" } ] } }, "filing": null, "eu_database": { "in_db": true, "filed_2025": 4, "reported_2025": null, "coverage": null, "last_day": "2025-04-17", "shared_registration": true }, "if_you_are_banned": { "where_to_appeal": "The Feedback form, which the safety policy names as the appeal process. Age suspensions are appealed with proof of age.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 19, "slug": "silversingles", "name": "SilverSingles", "owner_group": "Other owner", "score": 18.5, "pillars": { "told": 0.5, "heard": 18.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#silversingles", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "Nothing published promises a banned member a reason or a notice; the terms reserve termination in the company's sole discretion and one page allows it 'without notice ... and for any reason'.", "evidence": [ { "quote": "Non-compliance may result in warnings, temporary suspensions, or permanent bans from the platform.", "url": "https://www.silversingles.com/communityGuidelines" }, { "quote": "Depending on the severity of the violation, this can range from a warning to a hold.", "url": "https://www.silversingles.com/coloradoSafetyPolicy" }, { "quote": "WE RESERVE THE RIGHT TO IMMEDIATELY AND PERMANENTLY TERMINATE YOUR USE OF THE SERVICE AND YOUR STATUS AS A MEMBER (IN OUR SOLE DISCRETION) IF WE DETERMINE THAT YOU HAVE VIOLATED ANY PROVISION OF THE AGREEMENT", "url": "https://www.silversingles.com/serviceAgreement" }, { "quote": "Your account is currently under a temporary messaging restriction. Please contact", "url": "https://aws-static.tmatch.com/de4/prod/ssg/assets/js/chunk-common.0d7abd27.js" } ] }, "statements": { "points": 0.5, "max": 10, "checkable": true, "finding": "4 statements coded as an account suspension or termination were filed in the EU database in 2025. No total of account decisions is published, so the share cannot be worked out. Latest account-level statement: 17 April 2025.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The appeal route is the general Feedback form, which has a 4,000-character free-text box plus up to 9 photos or one video and a voice recording, and works without logging in; it has no appeal topic.", "evidence": [ { "quote": "Users have the right to appeal actions taken against their accounts. The appeal process is available on our Feedback.", "url": "https://www.silversingles.com/coloradoSafetyPolicy" }, { "quote": "Describe in detail* 0/4,000", "url": "https://www.silversingles.com/feedback" }, { "quote": "Add Photos or a Video (Attach up to 9 photos or one 10-60 seconds video to help us review your submission.)", "url": "https://www.silversingles.com/feedback" }, { "quote": "If your account is suspended for being below the minimum age requirement, you can appeal by providing valid proof of age or completing an age verification process.", "url": "https://www.silversingles.com/communityGuidelines" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "The Feedback form says 'Our team will review and respond to every submission'; nothing says a human or 'not solely automated' decides an appeal.", "evidence": [ { "quote": "Our team will review and respond to every submission.", "url": "https://www.silversingles.com/feedback" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "Terms say no refund of unused fees if the company terminates the membership after the 3-business-day Trial Period.", "evidence": [ { "quote": "If we terminate your Membership and all of your underlying Subscriptions after the Trial Period has ended, you will not be entitled to any refund of unused subscription fees.", "url": "https://www.silversingles.com/serviceAgreement" }, { "quote": "Subscription fees are non-refundable, except for cancellations during the Trial Period.", "url": "https://www.silversingles.com/serviceAgreement" }, { "quote": "all payments made by you to the Company are final and non-refundable.", "url": "https://www.silversingles.com/serviceAgreement" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The terms say the company may terminate the membership 'and all underlying Subscriptions' but never say charges stop, and say nothing about Apple or Google subscriptions.", "evidence": [ { "quote": "immediately terminate this Agreement, including without limitation permanently terminating the Member's status as a Member and all underlying Subscriptions", "url": "https://www.silversingles.com/serviceAgreement" }, { "quote": "You may cancel your subscription at any time during the subscription term by contacting us at supportsilversingles.com or contact us .", "url": "https://www.silversingles.com/serviceAgreement" } ] } }, "filing": null, "eu_database": { "in_db": true, "filed_2025": 4, "reported_2025": null, "coverage": null, "last_day": "2025-04-17", "shared_registration": true }, "if_you_are_banned": { "where_to_appeal": "The Feedback form, which the safety policy names as the appeal process. Age suspensions are appealed with proof of age.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 20, "slug": "her", "name": "HER", "owner_group": "Match Group", "score": 18.0, "pillars": { "told": 5.0, "heard": 13.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#her", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "HER's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no HER document promises a notice that names the rule.", "evidence": [ { "quote": "You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.", "url": "https://weareher.com/terms/" }, { "quote": "You understand and agree that HER may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.", "url": "https://weareher.com/terms/" }, { "quote": "Violations may result in consequences ranging from a warning for a less serious infraction to banning the account for more serious or repeated violations.", "url": "https://weareher.com/terms/" }, { "quote": "If you are found to be breaking these Terms of Service we will close your account and remove your profile from the HER app.", "url": "https://support.weareher.com/hc/en-us/articles/36994477246619" }, { "quote": "Depending on the seriousness of the violation, consequences will range from a warning to a ban.", "url": "https://weareher.com/colorado-safety-policy-information/" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "HER has no dedicated appeal form; its Terms and Help Centre send a banned user to the general support request page, whose 'My account is frozen' form has a required free-text Description box and attachments.", "evidence": [ { "quote": "\"options\":[{\"name\":\"I would like to request Support\",\"value\":36989616084763},{\"name\":\"My account is frozen\",\"value\":37479979457179},{\"name\":\"Take It Down Act\",\"value\":50385911704859},{\"name\":\"Report illegal content in Brazil\",\"value\":52877822272795}]", "url": "https://support.weareher.com/hc/en-us/requests/new" }, { "quote": "Please enter the details of your request. A member of our support staff will respond as soon as possible.", "url": "https://support.weareher.com/hc/en-us/requests/new?ticket_form_id=37479979457179" }, { "quote": "Choose a file or drag and drop here", "url": "https://support.weareher.com/hc/en-us/requests/new?ticket_form_id=37479979457179" }, { "quote": "\"id\":37479979457179,\"raw_name\":\"Suspended Account (HER)\",\"raw_display_name\":\"My account is frozen\",\"end_user_visible\":true,\"position\":21,\"ticket_field_ids\":[4559831302427,36990426689435,36989887691931,4559831303451],\"active\":true,\"default\":false,\"in_all_brands\":false,\"restricted_brand_ids\":[36989569183771]", "url": "https://support.weareher.com/api/v2/ticket_forms.json" }, { "quote": "If you believe Your Content was removed in error, you may submit an appeal here", "url": "https://weareher.com/terms/" }, { "quote": "If you'd like to send us an email, please click here", "url": "https://support.weareher.com/hc/en-us/articles/44211411415451-Contacting-HER-Support" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "HER says a member of its support staff responds to the frozen-account form, and that underage-flagged photos go to a trained moderator, but no HER document says a person reviews a ban appeal.", "evidence": [ { "quote": "A member of our support staff will respond as soon as possible.", "url": "https://support.weareher.com/hc/en-us/requests/new?ticket_form_id=37479979457179" }, { "quote": "After you submit a message, a member of the support team will respond via email.", "url": "https://support.weareher.com/hc/en-us/articles/44211411415451-Contacting-HER-Support" }, { "quote": "we may restrict access and refer the photo to a trained moderator for manual review", "url": "https://support.weareher.com/hc/en-us/articles/47933767068059" }, { "quote": "we use a combination of automated tools and trained human agents to review these interactions and act against those who are engaging in harmful or illegal behavior.", "url": "https://support.weareher.com/hc/en-us/articles/40250074415899" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say that if HER ends the account there is no refund for purchases made, and the Help Centre says no refund for days remaining in a subscription.", "evidence": [ { "quote": "If your account is terminated by you or by HER for any reason, these Terms continue and remain enforceable between you and HER, and you will not be entitled to any refund for purchases made.", "url": "https://weareher.com/terms/" }, { "quote": "HER also reserves the right to review and, if appropriate, suspend, terminate or ban your account without a refund if HER believes that you have violated these Terms", "url": "https://weareher.com/terms/" }, { "quote": "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.", "url": "https://weareher.com/terms/" }, { "quote": "In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins.", "url": "https://weareher.com/terms/" }, { "quote": "After you cancel your subscription you can not be refunded for the days that are remaining in your current subscription period.", "url": "https://support.weareher.com/hc/en-us/articles/37023015881115" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Help Centre says closing an account does not cancel a premium subscription, and the Terms say the user must cancel any Apple or Google Play subscription separately.", "evidence": [ { "quote": "Deleting the HER app from your phone or closing your account does not cancel your premium subscription.", "url": "https://support.weareher.com/hc/en-us/articles/37023015881115" }, { "quote": "However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.", "url": "https://weareher.com/terms/" }, { "quote": "HER will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.", "url": "https://weareher.com/terms/" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "HER's support request page. It has no separate appeal form.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 21, "slug": "muzz", "name": "Muzz", "owner_group": "Other owner", "score": 18.0, "pillars": { "told": 0.0, "heard": 18.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#muzz", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "Muzz's Terms let it close an account 'with immediate effect, at any time' and promise notice only where the user is not at fault; no Muzz page promises to tell a banned user which rule they broke.", "evidence": [ { "quote": "We may restrict, suspend, or close your Account with immediate effect, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing Muzz in any way.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "Where we do not believe you to be at fault, we will provide reasonable notice.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "We may also close your Account by providing you with notice of termination via email for legitimate business reasons.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "If your account has been banned, it means our moderation team reviewed evidence that showed your activity went against our Community Guidelines or Terms of Service.", "url": "https://muzz.com/gb/en/help/troubleshooting/why-have-i-been-blocked-from-using-muzz/" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 10, "max": 10, "checkable": true, "finding": "The in-app appeal form is behind the banned login and cannot be seen, but Muzz's help page tells users to include detail and evidence, and to upload ID or proof for age and polygamy bans.", "evidence": [ { "quote": "The more detail you include with your appeal, the better.", "url": "https://muzz.com/gb/en/help/safety-and-privacy/how-can-i-appeal-my-ban/" }, { "quote": "We’ll carefully assess the information and evidence you provide before deciding whether the ban should remain in place.", "url": "https://muzz.com/gb/en/help/safety-and-privacy/how-can-i-appeal-my-ban/" }, { "quote": "If your account was banned because of your age, you’ll need to upload valid proof of age, such as:", "url": "https://muzz.com/gb/en/help/safety-and-privacy/how-can-i-appeal-my-ban/" }, { "quote": "If your account was banned for polygamy, you’ll need to provide evidence that you are currently single or divorced when submitting your appeal.", "url": "https://muzz.com/gb/en/help/safety-and-privacy/how-can-i-appeal-my-ban/" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "Muzz says every appeal is reviewed by its moderation team, but does not say a person reads it or that it is not solely automated.", "evidence": [ { "quote": "Every appeal is reviewed by our moderation team.", "url": "https://muzz.com/gb/en/help/safety-and-privacy/how-can-i-appeal-my-ban/" }, { "quote": "Every appeal is reviewed by our moderation team. We’ll assess the evidence and decide whether the ban should remain in place.", "url": "https://muzz.com/gb/en/help/troubleshooting/why-have-i-been-blocked-from-using-muzz/" }, { "quote": "We use a combination of automated and manual moderating tools to flag content in breach of our Behaviour Guidelines and Community Rules.", "url": "https://muzz.com/gb/en/terms/" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "Muzz's Terms say a user whose account is closed for a breach is not entitled to a refund for unused products, and say nothing about a refund when Muzz closes an account for other reasons.", "evidence": [ { "quote": "Where we close your Account for a breach of these Terms, you will not be entitled to a refund in respect of the purchase of any Muzz Products that has not been used.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "You will lose all purchases, matches and swipes when we close your Account", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "We can stop providing Muzz or any Muzz Products at any time. Where we do not believe you to be at fault, we will provide reasonable notice.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "regardless of whether or not they are a gold subscriber", "url": "https://muzz.com/us/en/safety/behavior/" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "Muzz's Terms say a suspension or deletion 'may not automatically cancel your subscription' and that the user must unsubscribe through the App Store, Google Play or Stripe; they do not say billing stops when Muzz closes the account.", "evidence": [ { "quote": "Our suspension of your access to the App, your deletion of your account or the App from your device may not automatically cancel your subscription.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "Important: If you have an ongoing paid subscription, you will also need to unsubscribe from Muzz via your App Store, Google Play or Stripe payment account to ensure your Account is fully closed.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "To cancel your order, you can use the Stripe dashboard or cancel in the Google Play or App Store accessible directly or through the App.", "url": "https://muzz.com/gb/en/terms/" }, { "quote": "Payment made be made via Stripe, Apple Pay, Google Pay, through the Apple App Store or Google Play Store, or any other payment method available through Muzz", "url": "https://muzz.com/gb/en/terms/" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "The appeal link shown when you try to log in. Muzz does not review appeals sent by email or through support.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 22, "slug": "facebook-dating", "name": "Facebook Dating", "owner_group": "Meta", "score": 16.2, "pillars": { "told": 6.2, "heard": 10.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 4, "page": "https://appealmyban.com/fair-ban-index/#facebook-dating", "metrics": { "reasons": { "points": 5, "max": 15, "checkable": true, "finding": "Meta-wide, Meta says it will 'let you know' when it acts on an account and explain the options to request a review, but it does not promise to name the rule or the facts, and lists carve-outs where it need not tell you.", "evidence": [ { "quote": "Where we take such action, we'll let you know and explain any options you have to request a review, unless doing so may expose us or others to legal liability", "url": "https://www.facebook.com/legal/terms?locale=en_GB" }, { "quote": "You'll know if your account is suspended or disabled because you'll be informed in an email, and when you log in, you'll see We've suspended your account or We've disabled your account.", "url": "https://www.facebook.com/help/103873106370583/?locale=en_GB" }, { "quote": "We'll notify you when we remove your content or add restrictions to your account, Page or group.", "url": "https://transparency.meta.com/en-gb/enforcement/taking-action/restricting-accounts/" }, { "quote": "You went against our Terms of Service, Community Standards or other policies.", "url": "https://www.facebook.com/help/2495451450696932/?locale=en_GB" } ] }, "statements": { "points": 0, "max": 10, "checkable": false, "finding": "Meta files under \"Facebook\". Facebook Dating cannot be separated, so nothing can be checked.", "evidence": [] }, "textbox": { "points": 0, "max": 10, "checkable": true, "finding": "No Facebook Dating appeal exists; the Meta-wide account appeal is described as logging in and following a prompt or clicking 'Request review', with no free-text field or evidence upload described.", "evidence": [ { "quote": "Learn how to appeal a violation of our Community Standards.", "url": "https://www.facebook.com/help/247036182683165/?locale=en_GB" }, { "quote": "To appeal a suspension, log in to Facebook. You'll be prompted to appeal the suspension within 180 days.", "url": "https://www.facebook.com/help/103873106370583/?locale=en_GB" }, { "quote": "If you see the option, click Request review.", "url": "https://www.facebook.com/help/2090856331203011/?locale=en_GB" } ] }, "human": { "points": 8, "max": 15, "checkable": true, "finding": "Meta says it uses 'a combination of human review and technology' for appeals and human resources for its Article 20 complaint system, but the statements are Meta-wide, about content, and Meta says it may not review everything in busy periods.", "evidence": [ { "quote": "We use a combination of human review and technology to process appeal requests.", "url": "https://transparency.meta.com/policies/improving/appealed-content-metric/" }, { "quote": "Meta uses human resources dedicated to content moderation, including for compliance with the obligations set out in Articles 16 and 22 DSA, as well as for compliance with the obligations set out in Article 20 DSA.", "url": "https://transparency.meta.com/sr/dsa-transparency-report-aug2025-facebook" }, { "quote": "If the reviewer accepts the original decision, the content remains off Facebook.", "url": "https://transparency.meta.com/policies/improving/appealed-content-metric/" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": false, "finding": "Facebook Dating is free, so there is no payment to refund.", "evidence": [ { "quote": "We don't charge you to use Facebook or the other products and services covered by these Terms, unless we state otherwise.", "url": "https://www.facebook.com/legal/terms?locale=en_GB" } ] }, "billing": { "points": 0, "max": 5, "checkable": false, "finding": "Facebook Dating is free, so nothing is billed.", "evidence": [ { "quote": "We don't charge you to use Facebook or the other products and services covered by these Terms, unless we state otherwise.", "url": "https://www.facebook.com/legal/terms?locale=en_GB" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "The general Facebook appeal for a suspended or disabled account. Dating has no separate appeal.", "how_long_you_have": "180 days, Meta-wide. It can vary by region.", "appeal_again": "If the appeal fails or is late, the account is permanently disabled and no further review can be requested." } }, { "rank": 23, "slug": "boo", "name": "Boo", "owner_group": "Other owner", "score": 5.0, "pillars": { "told": 0.0, "heard": 5.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#boo", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "Boo's Terms let it close an account without notice and promise no reason; no published document says a banned user is told which rule they broke.", "evidence": [ { "quote": "Your account with Boo may be closed at any time without notice if it believes you have violated this Agreement.", "url": "https://boo.world/terms-and-conditions" }, { "quote": "If you break any of these rules, we may ban you permanently.", "url": "https://boo.world/community-guidelines" }, { "quote": "A temporary ban occurs when a user’s profile or posts contains material that is against the Boo Community Guidelines", "url": "https://boo.world/faq" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 5, "max": 10, "checkable": true, "finding": "The only published appeal route is an email to hello@boo.world 'with your request and any relevant details'; there is no appeal form.", "evidence": [ { "quote": "To appeal a ban, email us at hello@boo.world with your request and any relevant details.", "url": "https://boo.world/faq" } ] }, "human": { "points": 0, "max": 15, "checkable": true, "finding": "Boo publishes no statement that a person reads an appeal, and its automated decision-making page says it uses automated decision-making in moderation.", "evidence": [ { "quote": "We employ automated decision-making and profiling in our moderation activities (for example, removing bots)", "url": "https://boo.world/automated-profiling-and-decision-making" }, { "quote": "Users who are reported as or found to be engaging in illegal or unauthorized activities, both on and off our services, could have their accounts suspended or closed", "url": "https://boo.world/automated-profiling-and-decision-making" }, { "quote": "These bans can arise as a result of our system automatically detecting content that goes against our community guidelines", "url": "https://boo.world/faq" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say that if Boo terminates an account the user is not eligible for any refund, and that misconduct-based termination is 'without a refund of any purchases'.", "evidence": [ { "quote": "If your Boo account is terminated, you will not be eligible for any refund for purchases.", "url": "https://boo.world/terms-and-conditions" }, { "quote": "we reserve the right to investigate and/or terminate your account without a refund of any purchases.", "url": "https://boo.world/terms-and-conditions" }, { "quote": "YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER VOLUNTARY OR INVOLUNTARY.", "url": "https://boo.world/terms-and-conditions" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Terms say deleting an account does not cancel a subscription and that Boo keeps charging until the user cancels; nothing says billing stops when Boo ends the account.", "evidence": [ { "quote": "Deleting your Boo account or removing the Boo app from your device does not cancel your subscription; Boo will keep all funds charged to your Payment Method until you cancel your subscription on Boo or the third-party account, as applicable.", "url": "https://boo.world/terms-and-conditions" }, { "quote": "Subscriptions purchased through the app are handled by the App Store or Google Play Store, for iOS and Android devices, respectively.", "url": "https://boo.world/faq" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "Email hello@boo.world.", "how_long_you_have": "No deadline published.", "appeal_again": "No limit published." } }, { "rank": 24, "slug": "raya", "name": "Raya", "owner_group": "Other owner", "score": 0.0, "pillars": { "told": 0.0, "heard": 0.0, "fixed": 0.0, "money": 0.0 }, "measures_checkable": 7, "page": "https://appealmyban.com/fair-ban-index/#raya", "metrics": { "reasons": { "points": 0, "max": 15, "checkable": true, "finding": "Raya's Terms let it suspend or terminate an account without notice 'for no reason or for any reason whatsoever', and promise no notice or reason.", "evidence": [ { "quote": "Raya may, in its sole discretion, suspend or terminate your account or your access to any part of the Service without notice, and remove and discard any content within the Service, for no reason or for any reason whatsoever", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "You agree that any termination of your account or access to the Service under any provision of these Terms of Use may be effected at any time without prior notice", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "Raya removes former members who don't share these same community ideals.", "url": "https://www.rayatheapp.com/about" } ] }, "statements": { "points": 0, "max": 10, "checkable": true, "finding": "No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.", "evidence": [] }, "textbox": { "points": 0, "max": 10, "checkable": true, "finding": "Raya publishes no appeal route, form or field; the only published channel is a general inbox for questions.", "evidence": [ { "quote": "Should you ever have any questions regarding these Terms of Use, your application, membership, or any other aspect of our Service, please feel free to contact us at contact@rayatheapp.com.", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "While we aim to reply to as many inquires as possible, at this time, we simply cannot get to everyone.", "url": "https://www.rayatheapp.com/about" } ] }, "human": { "points": 0, "max": 15, "checkable": true, "finding": "No Raya document says a person reviews a removal or an appeal, and no document mentions appeals at all.", "evidence": [ { "quote": "we periodically review our community and remove members who are not acting in accordance with our code of conduct", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "we reserve the right to suspend or remove any membership we no longer feel strengthens our community.", "url": "https://www.rayatheapp.com/about" } ] }, "reversal": { "points": 0, "max": 12, "checkable": false, "finding": "No appeal outcomes published.", "evidence": [] }, "speed": { "points": 0, "max": 8, "checkable": false, "finding": "No decision time published.", "evidence": [] }, "referee": { "points": 0, "max": 10, "checkable": true, "finding": "No certified EU body names it.", "evidence": [] }, "refund": { "points": 0, "max": 15, "checkable": true, "finding": "The Terms say unused subscription time and in-app purchases are not refunded on termination, and that Raya provides no refunds for prepaid membership fees.", "evidence": [ { "quote": "Unused in-app purchases and any unused portion of a subscription will not be refunded upon the expiration or termination of a user’s membership.", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "Raya will not provide any refunds for prepaid membership fees or unused in-app purchases and will not be liable to you or any third party in connection with any such termination.", "url": "https://www.rayatheapp.com/termsofservice" } ] }, "billing": { "points": 0, "max": 5, "checkable": true, "finding": "The Terms say payments renew until cancelled; nothing says billing stops when Raya ends the membership.", "evidence": [ { "quote": "Payments automatically renew until canceled and are subject to the terms and conditions applicable to the payment method.", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "Any such in-app purchases will be paid via the user’s Apple account and are subject to the terms and conditions thereof.", "url": "https://www.rayatheapp.com/termsofservice" }, { "quote": "If you cancel your membership, you will have until the end of your billing cycle to use Raya.", "url": "https://www.rayatheapp.com/about" } ] } }, "filing": null, "eu_database": { "in_db": false, "filed_2025": null, "reported_2025": null, "coverage": null, "last_day": null, "shared_registration": null }, "if_you_are_banned": { "where_to_appeal": "Raya publishes no appeal route. Its only listed address, contact@rayatheapp.com, is for questions.", "how_long_you_have": "None published.", "appeal_again": "None published." } } ] }