Every question,
answered straight.

No - and nobody honest says yes. The decision always belongs to the platform. What we guarantee is the work: every route that genuinely exists for your app built inside 48 hours, filed in your name - online where there is a form, by signed post where there is not. Miss that clock and the work is free, and we do it anyway.

No, and we never will. Nobody here logs into your account, ever. Every one of these apps bans account sharing in its terms, so an “insider” login turns a possibly mistaken ban into a completely justified one. Tinder’s appeal runs on your own banned login, so you tap Submit yourself, with us on the line.

Three tiers: The Filing at $69, The Case at $149, The Advocate at $299 - all flat, all charged only after your intake is submitted. Prices are in US dollars. The whole ladder is also documented free in the guide.

Tinder, Hinge, Bumble, Badoo, OkCupid, Plenty of Fish, Grindr and Feeld. What differs is how much of your side the app will even read. Hinge gives you a statement box, and Grindr a wizard with a hard 1,000-character cap and one file. Bumble and Badoo take the form inside the block notice; OkCupid, Plenty of Fish and Match share one web form; Feeld is the help widget. Tinder gives you no text box at all - there is Appeal violation, and there is Submit - so on Tinder the written case goes to the Match Group escalation desk, and to a certified EU dispute body if you live there. The intake works out which of those exist for your app and your country.

Our part is 48 hours from your confirmed intake, or 24 on The Advocate. After that it is their clock. Most decisions land within a day. Some take weeks. No app publishes a turnaround, and neither do we. The other routes do carry real deadlines: a BBB complaint gives the company 14 days to answer, an EU or UK access request runs one month, California 45 days, and Platform Control gives the platform 14 days plus 14 more before it rules without them.

Yes, and the line is not where most people assume. We decline cases where someone was actually hurt: real threats, real violence, sexual misconduct, or anything involving a minor. We do not decline you because the notice used the word harassment. Being reported for harassment and having harassed someone are two different things, and telling them apart is most of our work. If it really happened, we decline, refund in full, and do not argue. Those are the categories a human at the platform decided on purpose, not a filter that swept you up. Platforms ban those users for good reason.

Because that is where the reversals live. On Tinder’s own EU reporting, 94% of its 2025 terminations sat in the scam, fraud and inauthentic-account bucket, mostly automated - and the one thing an automated sweep cannot see is that you are a real person. So we ask for a document and a selfie. It protects everyone: it stops us arguing for the accounts the apps were right to remove, and the check doubles as the best evidence your appeal will have. If it fails, we file nothing and refund in full. Hinge demanding ID before it will accept your appeal is the same test, and a good sign.

We’d strongly advise not to. Enforcement now keys on device identifiers, IP history, payment methods and face-matching; new accounts usually die within days - and creating one after a termination violates the terms, which can forfeit every legitimate appeal you had.

If you can still log in but matches flatlined, that’s a visibility problem, not a ban - appeals aren’t the lever for it and we’ll tell you so at intake rather than take your money.

Possibly, and falsely reported is most of our work. But a report is only one of three triggers - the others are an automated system and a platform reviewer - and they need completely different cases. Tinder’s case card actually names which one it was, alongside the policy section and the violation type. Reading that card properly is the first thing we do.

Nothing goes in written in a consultant’s voice. It is your account and every filing goes in your name: you confirm the facts, we write the words in your voice, and you are copied on every filing as it goes out - and on the apps where only the banned login can submit, it is your thumb on the button. The consumer filings (an access request, a dispute body referral, a BBB complaint if you want one) name you as the complainant, because you are.

That’s money owed back, and it’s usually the fastest-moving part of a case. Which route depends on where you paid: Apple or Google from your own store account, 14 days on a Tinder web or Hinge Stripe purchase, Bumble’s 6-day weekly and 14-day monthly rule, or the statutory 14-day withdrawal right in the EU and UK. Refund recovery is built into The Case and The Advocate, and available as an add-on to The Filing. What we never do is tell you to charge it back: that is a written ban trigger in the terms, and it ends the appeal you paid for.

First, a decoded ban: what flagged you, under which policy, and which routes are genuinely open to you. Then your pack - the drafts, the filings and the send-it-yourself instructions, delivered together. You confirm the facts. We write the words. The appeal is prepared for the one channel your app actually accepts and walked through with you, every other route is filed in your name on deadline, you are copied on every filing as it goes out, and every reply comes back with a plain-English note. On the higher tiers we answer those replies for you. Full breakdown on the pricing page.

Any time before your filings go in, and you only pay the difference. Worth knowing what an upgrade is not: most apps allow one appeal and treat a second as spam, so if The Filing comes back denied, The Case does not re-appeal. It opens the routes still untouched - the Match Group escalation desk, a certified EU dispute body, and the access request that makes them show what flagged you.

Three unconditional ones: late filing = free, cancel within 3 days of payment = refunded any time before we send your pack, declined case = refunded. A failed ID check counts as a declined case. Once your pack has been sent, the work is done and the fee is earned - the outcome of those filings is never grounds for a refund, because no outcome is ever promised. The whole policy fits on one page.

It goes only into your filings. No marketing use, no selling, deleted 12 months after your case closes or sooner on request. We built a business on privacy law - we honour it against ourselves first. One thing we will talk you out of: erasing your data at the platform mid-case. It does not delete the ban record, and it destroys the evidence and the login your appeal runs on.

Don’t trust either of us - check. They publish a success rate with nothing behind it. We publish no success rate of our own at all. What we publish instead is the platforms’ own 2025 numbers, which are modest and real: Hinge reversed 36.1% of the appeals it received, Tinder 21.2%, Grindr 10.9%. Theirs, not ours. Add every route we use documented free so you can run it without paying us, and a flat refusal to ever ask for your password. Pick whichever survives that comparison.