Every question,
answered straight.

No. The decision always belongs to the platform, and no one outside it controls the outcome. What we promise is the work: every route that genuinely exists for your app, built, and everything a third party may file sent in your name, the first within 48 hours of us having everything we need, or you can ask for your fee back. It goes online where there is a form, and by signed post on The Advocate. The in-app appeal is yours to send, on your own login: we write it, you press send.

No, and we never will. Nobody here logs into your account, ever. Tinder and Hinge use the same words for it - “share your account with another person” sits in the prohibited-conduct section of each - and Grindr’s terms say “You will not share or otherwise transfer Your User Account or credentials”. So an “insider” login turns a possibly mistaken ban into a completely justified one. We also never ask for the code the app texts you, or your Apple or Google sign-in. Tinder’s appeal runs on your own banned login, so you tap “Submit appeal” yourself, with us on the line. Whether another person may appeal for you, app by app, is answered on our page on appealing a ban for someone else.

Four flat prices: The Case at $149, The Advocate at $349, The Campaign at $1,199, and The Data Route at $149 for a case with no ban notice. Each is charged once, and only after your intake is submitted. Prices are set in US dollars; another currency shown here is today’s approximate equivalent. What each one includes is on the pricing page.

Any dating app, and we publish a route-back page for twenty four of them: Tinder, Hinge, Bumble, Badoo, OkCupid, Plenty of Fish, Match.com, The League, BLK, HER, Grindr, Feeld, happn, Muzz, Boo, Breeze, Hily, Coffee Meets Bagel, Zoosk, Raya, eharmony, EliteSingles, SilverSingles and Facebook Dating. All of them are here. What differs is how much of your side the app will even read. Hinge gives you a statement box, and Grindr a wizard with a hard 1,000-character cap and one file. Bumble and Badoo take the form inside the block notice; OkCupid, Plenty of Fish and Match share one web form; Feeld is the help widget. Tinder gives you no text box at all: its Appeals Center has a “Begin appeal” button and a “Submit appeal” button, so on Tinder the written case goes to the Match Group escalation team, and to a certified EU dispute body if you live there. The intake works out which of those exist for your app and your country.

Our part is 48 hours from your confirmed intake, or 24 on The Advocate. After that it is their clock. Most decisions land within a day. Some take weeks. No app publishes a turnaround, and neither do we. The other routes do carry real deadlines: a BBB complaint gives the company 14 days to answer, an EU or UK access request runs one month, California 45 days, and Platform Control targets a decision inside 90 days, 180 at the outside.

Yes, and the line is not where most people assume. We decline cases where someone was actually hurt: real threats, real violence, sexual misconduct, or anything involving a minor. We do not decline you because the notice used the word harassment. Being reported for harassment and having harassed someone are two different things, and telling them apart is what the intake is for. If it really happened, we decline, refund in full, and do not argue. Those are the categories a human at the platform decided on purpose, not a filter that swept you up. Platforms ban those users for good reason.

Because that is where the reversals live. On Tinder’s own EU reporting, 94% of its 2025 terminations sat in the scam, fraud and inauthentic-account bucket, mostly automated - and the one thing an automated sweep cannot see is that you are a real person. So where a route needs proof that you are one real person, we tell you which document the platform accepts and it goes in with the filing. It protects everyone: it stops us arguing for the accounts the apps were right to remove, and it doubles as the best evidence your appeal will have. Hinge requiring ID before some appeals is the same test; without it the appeal cannot go in.

We’d strongly advise not to. Enforcement now keys on device identifiers, IP history, payment methods and face-matching; new accounts usually die within days - and creating one after a termination violates the terms, which can forfeit every legitimate appeal you had.

Not with an appeal. If you can still log in but matches flatlined, that is a visibility problem, not a ban: there is no decision to appeal, and we will say so at intake rather than sell you one. If the profile went quiet after photo verification, or you have had other accounts, The Data Route ($149) is built for it: a data access request makes the app disclose its file on you, and we write the clean-slate request from what the file shows. How to tell a shadowban from a slow week is in the Tinder shadowban guide.

Possibly. False reports happen, and they are exactly what an appeal is for. But a report is only one of three triggers - the others are an automated system and a platform reviewer - and they need completely different cases. Tinder’s case card actually names which one it was, alongside the policy section and the violation type. Reading that card properly is the first thing we do.

Nothing goes in written in a consultant’s voice. It is your account and everything goes in your name: you confirm the facts, we write the words in your voice, and you are copied on everything as it goes out - and on the apps where only the banned login can submit, it is your thumb on the button. The consumer filings (an access request, a dispute body referral, a BBB complaint if you want one) name you as the complainant, because you are.

That’s money owed back, and it can be the fastest-moving part of a case. Which route depends on where you paid: Apple or Google from your own store account, 14 days on a Tinder web or Hinge Stripe purchase, Bumble’s 6-day weekly and 14-day monthly rule, or the statutory 14-day withdrawal right in the EU and UK. Refund recovery is built into The Case, The Advocate and The Campaign, and is a $40 add-on on The Data Route. What we never do is tell you to charge it back: that is a written ban trigger in the terms, and it ends the appeal you paid for.

First, a decoded ban: what the notice actually says, which policy it cites where it cites one, and which routes are genuinely open to you. Then your pack - the drafts, the filings and the send-it-yourself instructions, delivered together. You confirm the facts. We write the words. The appeal is prepared for the one channel your app actually accepts and walked through with you, every other route is sent in your name on deadline, you are copied on everything as it goes out, and every reply comes back with a plain-English note. On every tier we answer those replies for you: for 60 days on The Case, 90 on The Advocate, 12 months on The Campaign and 120 days on The Data Route. Full breakdown on the pricing page.

No. A certified body under Article 21 of the EU Digital Services Act reviews your ban from outside the app, and the app has to engage with it in good faith, but the body’s decision does not bind the app. Three bodies take dating apps: Platform Control (Tinder, Hinge, OkCupid), ADR Center (Tinder, Hinge, Bumble, Badoo, OkCupid) and ADR Point (Tinder, Hinge, Bumble). You must live in the EU or EEA. It comes with The Advocate and The Campaign.

Any time before your filings go in, and you only pay the difference. What an upgrade never buys is the same appeal twice: Tinder’s help page says a violation you have already appealed can no longer be appealed in its Appeals Center. Nothing we file is sent twice. A denial means the next filing goes up a different route, never back through the same form. The pricing table shows which tier carries which: the Match Group escalation team, a BBB complaint and a complaint to your data regulator are on every tier from The Case up, and the certified EU dispute body comes with The Advocate and The Campaign.

The full policy is on the refunds page. If your first filing is late you can ask for your money back (the filing is still sent, and taking the refund ends the engagement); you are also refunded if we decline your case (a failed ID check counts as declined) or if you cancel within 3 days before anything is sent. EU, EEA and UK customers also have the 14-day right the policy sets out. Never for the outcome, because no outcome is ever promised.

It goes only into your filings. No marketing use, no selling, deleted 12 months after your case closes or sooner on request. We built a business on privacy law - we honour it against ourselves first. One thing we will talk you out of: erasing your data at the platform mid-case. It does not delete the ban record, and it destroys the evidence and the login your appeal runs on.

Check us. An unban is always the platform’s decision, so a service that guarantees one is selling something it does not control. Our case study, a Tinder ban lifted 31 days after our data access request, is published step by step. The reversal figures on this site are the platforms’ own, from their EU transparency reports for 2025. On Match Group’s own figures, Hinge reversed 36.1% of the appeals it received, and Tinder 21.2% of appeals against account bans. What you pay for is the work, not an outcome, and customers’ cases stay private unless they ask us to publish theirs.