Refund policy.
Effective Tuesday 6th October. This page is the entire policy - there is no small print anywhere else.
The rule
You pay for the work, not the platform’s decision. So the outcome is never refunded, and money comes back in five situations only:
- We are late. The first filing goes out within 48 hours (24 on The Advocate and The Campaign, or with the rush add-on) of the moment we have everything we need to file. If we miss that, you can ask for a full refund of the fee, and the filing is sent anyway. Nothing is refunded unless you ask, and taking the refund ends the engagement there (section 1).
- You cancel within 3 days of paying, before anything is sent. Full refund, for any reason. Once anything has been sent, this one is gone.
- We decline your case. Full refund, except where a statement you knew to be false is discovered (clause 12 of the terms).
- EU or UK law requires it. The 14-day right to withdraw, as far as the law gives it for a service already under way (section 4).
- Part of the work failed on our side. A route we filed late, or a route that turns out not to exist for your case, is refunded for that part only.
Nothing else is refunded. A change of mind brings nothing back once the 3-day cooling-off has ended or anything has been sent, beyond what EU and UK law returns, and the platform’s answer is never a refund event. Nothing in this policy reduces any right you have under the consumer law of the place where you live.
1. Late: the 48-hour clock, and when it starts
Most cases are not complete at the moment of payment. To write a filing that stands up, we usually need more than the intake form holds: the exact screen the app showed you, the date of the ban, the platform’s own case or ticket reference, a screenshot of a receipt. So the clock starts when your case is complete: your intake confirmed on the check screen (or, if you paid through a link we emailed, the facts confirmed by email), plus anything we ask for after reading it, plus your signed authority, which you sign in about two minutes once you have paid.
Within one business day of payment (or of your confirmation, if that comes later) we tell you exactly what is missing, or that nothing is. While we wait for you, the clock waits too. Once we have it, we have 48 clock hours to send the first filing (24 on The Advocate and The Campaign, or with the 24-hour rush add-on), and evenings and weekends count against us, not for us.
If we miss it, you can ask for the whole fee back: reply to any email from us, or write to hello@appealmyban.com with your case number. No claim form and no argument, but nothing is refunded unless you ask. Either way, the late filing is still sent: filed late is still filed, and it stays yours. What happens next depends on your choice:
- If you take the refund, the engagement ends there. The late filing still goes out and stays yours, and the rest of your plan stops: later routes, reply handling and add-ons do not carry on for free.
- If you do not ask, the work carries on exactly as you bought it.
What counts as sent: a filing delivered in your name into the channel the receiving desk uses (its online form, its designated email address, or, on The Advocate and The Campaign, a signed letter by post), with the confirmation saved to your case file. Where the first step is the appeal inside the app, which only the account holder can send, it counts as sent when that appeal is in your hands, ready, with exactly when and how to send it. We never ask for your password, and we never log in as you: Tinder and Hinge prohibit account sharing outright, and Bumble unless it has given permission, so a service that logged in for you would turn a possibly-mistaken ban into a plainly justified one.
2. Cooling-off: 3 days, before anything is sent
Cancel within 3 days of paying, for any reason, and you get a full refund, as long as nothing has been sent yet: no filing lodged in your name and no appeal handed to you to send. Once anything has been sent, the cooling-off is gone, because sent work cannot be taken back. It applies to every customer in every country, and it is separate from the legal right in section 4. The same window covers part of the fee: downgrade to a cheaper tier within those 3 days, before anything is sent, and we refund the difference.
3. Declined cases
If we decline your case, for any reason, including our rule against representing cases where someone was actually hurt, you get a full refund, at any stage, unless the ground is a statement you knew to be false (clause 12 of the terms).
4. The EU and UK 14-day right to withdraw
If you live in the EU, the EEA (Norway, Iceland and Liechtenstein) or the UK, the law gives you 14 days from payment to withdraw from a distance contract like this one, without giving a reason. That right cannot be signed away, and nothing here tries to. The same law also limits it for a service that has already started, and this is exactly how.
Before you pay, the intake asks you to tick a box: you ask us to start inside the 14 days, and you acknowledge that you will lose the right. The box is required, and checkout records the moment you ticked it. If you paid through a link we emailed, you never saw that box, so we ask for the same request by email and do not start until you give it; until then nothing has been done, so a withdrawal inside the 14 days is refunded in full. Once you have asked us to start:
- Once the work is fully delivered, the right is gone. Fully delivered means everything your tier includes has been done: every filing in your plan sent in your name, the in-app appeal handed to you ready to send, and the work that follows the filings. On every tier the reply-decoder notes, and the reply handling for 60 days on The Case, 90 days on The Advocate, 12 months on The Campaign and 120 days on The Data Route, are part of the work, so a withdrawal inside the 14 days is settled by the next rule.
- If you withdraw after we have started but before we have finished, you pay for the part already done, in proportion to the whole of what you bought and worked out on the price you paid (or on market value, if the law finds that price excessive), and we refund the rest. We show you the working in writing.
- If you withdraw before we have started, nothing has been done, so everything comes back.
That is the law as written. In the UK it is regulations 29 and 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In the EU and the EEA it is Articles 9, 14(3) and 16(a) of Directive 2011/83/EU on consumer rights, as each state has written it into its own law.
5. When part of the work fails on our side
If a route in your plan goes out late because we were late with it, or a route turns out not to exist for your case, that part is refunded, and only that part. A route is late when it goes out after the date we gave you for it in your plan, for a reason on our side; it is still filed. A route that does not exist is refunded rather than quietly swapped for filler: no certified EU dispute body names Grindr, Plenty of Fish, Match or Feeld, and the Match Group escalation team covers Match Group brands only. We tell you which routes you have at intake, before you pay. If we get that wrong afterwards, this is how we pay for it. The same rule covers the rare case where we end the engagement ourselves under clause 32 of the terms (other than for a false statement or a declined case, which the terms and section 3 cover): the part of the work not yet done is refunded.
What is never refunded
The outcome. What you bought is the strongest honest case, sent on deadline. The decision belongs to the platform, and no outcome is ever promised, here or anywhere on this site. A refusal, a silence, or a reply that takes months is not a refund event, and a reinstatement that arrives before every route has gone out is not one in itself either.
The reversal rates quoted on this site are the platforms’ own figures, published under the EU’s transparency rules: about one appeal in three reversed across Match Group’s brands in 2025, rather fewer at some apps and far fewer at others. They are a reason to send properly, not a promise.
A change of mind, outside the 3-day cooling-off and the legal right in section 4. You can stop the work whenever you like, and we will stop, but money already paid for work under way stays paid.
Changing tier
Upgrade at any time before your filings go in and you pay only the difference. Downgrade within 3 days of paying, before anything is sent, and we refund the difference: that is the cooling-off in section 2, applied to part of the fee. After that, a downgrade brings nothing back.
How refunds are paid
To your original payment method, through Stripe, usually within 5–10 business days of approval. Email hello@appealmyban.com with your case number; a human answers within one business day.
Before you charge back
Talk to us first - genuinely. Every refund in this policy is paid without argument, faster than a dispute resolves. A chargeback filed while a refund is already owed just slows your own money down.
And one warning about the app rather than about us, because it costs people their case: never charge back a dating app. A chargeback is a named ban trigger in Tinder’s and Hinge’s terms, it ends your refund rights with them, and it has disabled Apple accounts outright. The money routes we run - a store refund requested from your own Apple or Google account, a web purchase still inside its 14-day window, a charge taken after the ban - exist so that you never have to.