AppealMyBan appealmyban.com
How it worksPricingFree guide
Login Start my appeal
How it worksPricingFree guideLoginStart my appeal

Terms of service.

Effective Tuesday 6th October 2026. Written to be read. If any clause is unclear, ask before you buy: hello@appealmyban.com.

Changed Tuesday 6th October 2026: The Data Route answers every reply for 120 days; the further apps on The Advocate are from the same company; The Campaign covers the apps you name at intake, with a 60-day advocate line. Purchases before this date keep the terms they were bought under.

Changed Monday 5th October 2026: The Filing ($69) is no longer sold, The Case ($149) is the first Tier, and The Campaign ($1,199) is added. Purchases before this date keep the terms they were bought under.

Changed Tuesday 29th September 2026: the refund rule, when the filing clock starts, and signed post (The Advocate only). Purchases before this date keep the terms they were bought under.

Changed again Tuesday 29th September 2026 (evening): a late first filing is refunded only if you ask, and taking that refund ends the engagement. Purchases before this change keep the late-filing refund as the terms they bought under give it.

Changed Wednesday 30th September 2026: clause 10 now rests on a signed authority, which you sign electronically after paying, and the filing clock starts once it is signed. Purchases before this date keep the terms they were bought under, and are asked to sign the same authority.

These are the complete terms of service for appealmyban.com. They are long because they are thorough, not because anything is hiding in them. Every clause is written in plain English, to be read once and understood the first time. Where a clause matters more than the others, we say so. Where the law gives you rights that sit on top of what we promise, we point at them instead of talking around them.

If any clause is unclear, ask before you buy: hello@appealmyban.com. A human answers within one business day, and “I didn’t understand clause 18” is a perfectly good email.

Contents

1. Who we are, and what these terms are

appealmyban.com (“we”, “us”, “our”, the “Service”) is an independent consumer-advocacy service. It is a trading name of Learnmind.ai LLC, a limited liability company registered in the State of New Mexico, United States, whose registered and mailing address is 8206 Louisiana Blvd NE, Ste A #6298, Albuquerque, NM 87113, USA. The company is wholly owned by its founder, who stands behind every promise in these terms personally.

These terms are a binding agreement between you and us. They form when you submit an intake and pay a fee, in the way clause 7 describes. They govern everything we do for you and everything you may expect from us. If you do not agree with them - any of them - do not purchase. There is no version of the Service that runs on different terms negotiated by email, and no employee, contractor or page of marketing copy can promise you anything these terms rule out.

We have tried to write these terms the way we write everything else on this site: precisely, honestly, and without the fog that legal documents use to discourage reading. Plain language does not make them less binding. It makes them harder to be surprised by, which is the point.

2. The documents that govern your purchase

Four documents together are the whole of the agreement between us:

If the documents ever conflict, the more specific one wins for its own subject: the confirmation email for what you bought, the Refund Policy for refunds, the Privacy Policy for data, and these terms for everything else. If a genuine conflict survives that rule, the reading more favourable to you applies. Nothing in any of these documents reduces statutory consumer rights you hold under the law of the place where you live; wherever a clause and a mandatory consumer protection collide, the protection wins and the clause bends to fit.

3. Definitions

Capitalised terms mean the following, wherever they appear:

“Filing” means a document we prepare for your case: a submission to the Match Group escalation team, a submission to an EU-certified out-of-court dispute settlement body under Article 21 of the Digital Services Act (that body charges you nothing; it is funded by the platform, and our fee is for building and filing the submission, not for the body’s own review), a data access request under the GDPR, UK GDPR, CCPA or a US state privacy law, a complaint to a data-protection authority where an access request is ignored, a refund or billing claim, or a Better Business Bureau or state Attorney General complaint where you ask for one. Once you have confirmed the facts of your case, we submit each of those in your name. The platform’s own appeal is a Filing too, with the one difference that runs through this entire document: on the apps that accept an appeal only from inside your own login, you submit it, prepared by us, with us on the line while you do.

“Route” means one of the channels a Filing can travel: the platform’s own appeal process, the Match Group escalation team at matchgroup-socialsupport.com, a named EU-certified dispute-settlement body, a data access request and, where it is ignored, a complaint to your data-protection authority, a refund-recovery claim, and - on request, for the record rather than for leverage - a BBB or Attorney General complaint. Not every Route applies to every case, and some apps have no Route at all beyond their own appeal. Clause 4 explains how we choose; clause 23 explains what each Route can and cannot do.

“Platform” means the dating service that banned the account your case concerns. “Body” means any non-platform recipient of a Filing: an EU-certified dispute-settlement body (Platform Control in Germany, ADR Point in Greece, ADR Center in Italy), a data-protection authority, the BBB, or an Attorney General’s office. “Ban” means any involuntary loss of access we take cases about - a full account ban, a device ban, or a shadowban - however the Platform labels it or declines to label it.

“Confirmed Intake” means the moment your case is complete enough to file: all required intake fields answered truthfully and completely, the facts of your case confirmed by you on the check screen at the end of the intake, and everything we ask for after reading it (screenshots, dates, the platform’s own case or ticket references) received from you, and your signed authority (clause 10). We tell you what is missing within one business day of payment (or of your confirmation, if that comes later); if nothing is missing, that confirmation is the Confirmed Intake. Where you paid through a link we emailed, your written confirmation of the facts by email takes the place of the check screen. It is the moment the filing clock in clause 18 measures from.

“Tier” means the service level you purchased - The Case ($149), The Advocate ($349), The Campaign ($1,199) or The Data Route ($149), or The Filing ($69) where it was bought before Monday 5th October 2026 - as described on the site at the time of purchase, together with any add-ons selected at checkout. The Tier description in force at your purchase is included in your confirmation email and governs the engagement.

“Add-on” means an optional extra purchased alongside a Tier: 24-hour rush filing ($30), one escalation filing if denied ($25), refund and post-ban billing recovery ($40 on The Data Route; included in The Case, The Advocate and The Campaign), your data file pulled and read ($79), the evidence pack build-out ($89), the dedicated advocate line ($99; these last three are included in The Campaign), and three offered only from your case portal once the case has reached the point they fit: a fresh export read ($29), a 60-day extension of the reply window ($39), and the clean-slate handbook ($49). Each add-on is offered only on the Tiers where it makes sense, as shown on the pricing page at purchase.

“Engagement” means the whole of the work we do for you under one purchase: intake, your confirmation of the facts, drafting, submission, and the reply-handling your Tier includes.

“Service Period” means the window during which your Tier includes ongoing reply-handling, as clause 22 describes.

“Submitted” means a Filing has been delivered into the receiving body’s intake channel - its portal, web form, or designated email address, or, on The Advocate and The Campaign, a signed letter by post - with whatever confirmation that channel provides captured into your case file. Where a channel accepts a submission only from the account holder’s own login, Submitted means you have sent it yourself, following our instructions (on Tinder, where the in-app appeal is a button with no box to write in, that means pressing it; on an app whose in-app appeal takes a written statement, it means sending the wording we wrote), with the confirmation captured the same way. A Filing that has been drafted but not yet delivered is not Submitted, no matter how finished it looks.

“Your pack” means the drafts, the Filings and the send-it-yourself instructions, delivered together - what we send in your name and what we hand you to send yourself, in one delivery.

“Case file” means the record we keep of your engagement: your intake, evidence, the facts you confirmed, drafts, submitted Filings, confirmations and responses.

“Business day” means Monday to Friday, excluding public holidays in the United States, where the operator is established.

“In writing” includes email. An email to hello@appealmyban.com is always sufficient writing for anything these terms ask you to do in writing.

“You” means the person who purchased the Service for their own banned account. These terms do not contemplate anyone buying on behalf of somebody else, for the reasons in clause 6.

4. What the Service is

We build every Route your case actually has, and - depending on Tier - handle replies, draft rebuttals, pursue refunds of post-ban billing, and prepare escalations. The appeal inside the app is yours to send, on your own login, and we tell you exactly when and how. Everything outside it we write and send in your name - online where there is a form, by email where there is not, and by signed post on The Advocate and The Campaign. That split is not a hedge, it is the shape of the machinery: Tinder’s Appeals Center opens only with the banned account’s own login, and its appeal is a button only the account holder can press, with no box to write in; Hinge’s in-app Appeal button and Bumble’s block-notification form are each that app’s first channel, with their own help-centre forms behind them. Every one of those apps prohibits account sharing, so a service that logged in for you would convert a possibly-mistaken ban into a plainly justified one. We never ask for your password and we never hold your login. Every Filing is made in your name, you confirm the facts and we write the words, and you are copied on everything as it goes out.

The routes

A case file can travel several Routes, and the honest list is shorter than this market pretends:

Which of those exist for you depends on where you live, which app banned you, what happened, and what you want. Part of what you are paying for is applying the published rules to your app, country and situation: we identify the applicable Routes at intake, tell you which we intend to send and why, and skip the ones that would waste a reviewer’s time or your credibility. Filing everything everywhere is not strategy; it is noise, and noise damages cases. If your case turns out to have exactly one Route, we will tell you that too - before you pay, wherever the intake shows it.

The Tiers

The Case ($149): every applicable Route built - each one a third party may file, Submitted in your name; the appeal only you can send, prepared and walked through with you - the first filing within 48 hours of Confirmed Intake, or you may ask for the fee back (clause 17). You confirm the facts and we write the words, every reply is answered for 60 days, refund and post-ban billing recovery is run, a complaint goes to your data-protection authority or the ICO where an access request is ignored, one escalation filing follows if a Route comes back denied - up a different route, never back through the same form - and you hold a complete paper trail.

The Advocate ($349): everything in The Case, plus the same work on up to three more apps from the same company that banned you (Tinder and Hinge, for example), each with its own intake, signed letters, printed and posted, a certified EU dispute-body case built end to end and sent in your name where a body covers your app and you qualify, 24-hour priority sending, every reply answered for 90 days, and a final summary of the routes still open when the engagement closes.

The Campaign ($1,199): everything in The Advocate, plus the same work on every other app that banned you that you name at intake (apps cannot be added later), each with its own intake, every reply answered for 12 months, and your data file pulled and read, the evidence pack build-out and the dedicated advocate line for 60 days, all included.

The Data Route ($149): for an account with no ban notice. The access request, the clean-slate request and the complaint to your data-protection authority built and Submitted in your name, every reply answered for 120 days, and a written answer on what the file shows. No appeal is filed, because there is no decision to appeal.

The Filing ($69), sold until Sunday 4th October 2026 and described here only for a purchase made before then: every applicable Route built and Submitted in your name, the appeal only you can send prepared for you, the first filing within 48 hours of Confirmed Intake, a reply-decoder note with every response, and a complete paper trail. Reply-handling was not part of it.

The precise feature list shown on the pricing page when you buy - repeated in your confirmation email - is the authoritative description. If this clause and that description ever differ, the description you bought under wins.

What refund recovery means

Refund recovery is included in The Case, The Advocate and The Campaign, and is a $40 add-on on The Data Route, exactly as the pricing page shows. Where your Tier or add-ons include it, it means the money you can actually claim back: a store refund requested from your own Apple or Google account, a web purchase still inside its 14-day window, and charges taken after the ban. It is not a pro-rata slice of the months you lost, which no platform owes you, and it is never a chargeback - a chargeback is a named ban trigger in Tinder’s and Hinge’s terms, it ends your refund rights with them, and it has disabled Apple accounts outright. We pursue it through the Platform’s and the store’s billing channels, citing whatever statutory window applies to you. It is a claim, prepared and filed like any other Filing - clause 9 applies to money exactly as it applies to reinstatement, and no recovery is ever promised.

The shape of the work

The work is human. A person reads your intake, decides the Routes, drafts your Filings, reads every response, and writes to you in plain English about what each response actually means. Tools assist; a person decides. That is also why clause 32 lets us end an engagement where the humans doing the work are abused: there is no anonymous machine on this side to absorb it.

5. What the Service is not

We are not a law firm. We are not your attorneys or solicitors, no attorney-client or solicitor-client relationship is created by anything in this engagement, and nothing we write, file or say is legal advice. We prepare and submit consumer complaints, appeals and data requests - documents any person may prepare and submit for themselves - and we do it carefully and on time. If your situation needs legal advice (you are considering suing, you have been threatened with legal action, the ban connects to a criminal matter), get a lawyer. We will tell you the same thing ourselves if we see it in your case, and the final summary of the routes still open, on The Advocate and The Campaign, will say so plainly where a lawyer is the right next step.

We do not provide, sell, advise on, or assist with any method of circumventing a ban - no new accounts, no fresh phone numbers, no device tricks, no altered documents, no borrowed identities, under any circumstances, at any price, for any customer. This is not squeamishness; it is the entire premise of the Service. An appeal is credible because it is honest, and a business that helped people sneak past bans could not honestly file appeals for anyone.

We are not affiliated with, endorsed by, or connected to any dating platform, the BBB, any Attorney General, any dispute-settlement body, or any regulator. Platform names and logos on this site identify the platforms your case concerns; they belong to their owners and imply no relationship.

We are not an account-recovery service in the technical sense, either. We never ask for your password, we never hold your login, and we never sign in to your account for you. We do not recover passwords, bypass verification, or touch the account or its devices at all - which is exactly why, on the apps whose appeal runs inside your own login, you are the one who presses send. Account sharing breaches every dating app’s terms in its own right, so anyone in this market asking for your credentials is either careless or selling an “insider” that does not exist. Everything we do happens on paper, addressed to humans.

And we are not an outcome broker. Clause 9 says this at full volume, but it belongs here too: what we sell is preparation and timely submission, never a result.

6. Who can use the Service

To purchase, all of the following must be true:

The Service is designed for consumers appealing personal dating-app accounts, and the consumer-protection framing throughout these terms assumes that. It is available worldwide, but most Routes are jurisdiction-dependent, and narrowly so: a BBB complaint is open to residents of the United States and Canada, one per business per 24 months, and records rather than reverses; an Attorney General complaint is a US pattern log; a certified DSA Article 21 body needs you to be in the EU or EEA and covers only the apps it has actually published; GDPR and UK GDPR access rights attach broadly to EU and UK users; the CCPA and its state cousins protect residents of those states; India’s Grievance Appellate Committee and Brazil’s consumidor.gov.br are open to residents there. We tell you at intake which Routes your location and the platform’s establishment actually open, before you have paid anything - the free two-minute check exists precisely so nobody buys a list with options missing.

One engagement covers one ban on one platform, except The Advocate, which also covers up to three more apps from the same company that banned you, and The Campaign, which covers every other app that banned you that you name at intake (apps cannot be added later); each further app has its own intake. If the same platform bans you again later, that is a new case.

One accessibility note, because it matters: if you need help completing an intake - dyslexia, language, disability, or just a hatred of forms - someone may type while you answer. What clause 6 requires is that the events, the answers and the facts you confirm are genuinely yours, not that your own hands did the typing.

7. How your agreement with us forms

The sequence is deliberate, and each step exists to protect one of us - usually you:

If a pricing error ever appears at checkout - a figure that is obviously wrong against the published pricing page - we will contact you with a choice: pay the correct published price, or take an immediate full refund. We will never quietly hold you to a mistaken number in either direction.

If our screen misses something and clause 13 grounds surface after payment, the answer is unchanged: full refund, except where clause 12 applies, as that clause and the Refund Policy both say.

We keep a dated record of the terms version, Tier descriptions and prices in force at every purchase, so “what exactly did I agree to?” is always answerable with a document rather than a memory - yours on request, any time.

8. Your right to cancel

The 3-day cooling-off - everyone, everywhere, before anything is sent

Cancel within 3 days of payment, for any reason, and you get a full refund, as long as nothing has been sent yet: no Filing Submitted in your name and no appeal handed to you to send yourself. Once anything has been sent, the cooling-off is gone, because sent work cannot be taken back. It is our own offer, not a legal requirement, and it applies to every customer in every country. The Refund Policy states it in the same words.

The EU and UK 14-day right to withdraw

If you are a consumer in the EU, the EEA (Norway, Iceland and Liechtenstein) or the UK, the law gives you the right to withdraw from this contract within 14 days of purchase, without giving any reason. It cannot be signed away, and nothing in these terms tries to. The same law limits it for a service that has already started, and the limits are these. In the UK they are regulations 29 and 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; in the EU, Articles 9, 14(3) and 16(a) of Directive 2011/83/EU on consumer rights, as each EU and EEA state has written them into its own law.

The 14-day right and the 3-day cooling-off sit side by side; where both apply, you use whichever gives you more.

How to cancel

Email hello@appealmyban.com with your case number and the word “cancel”. No form, no phone tree, no retention script. You may use any clear statement; the case number just makes it faster. We confirm the cancellation within one business day, and refunds are paid to your original payment method through Stripe, usually within 5–⁠10 business days.

Cancelling never takes away a refund you are separately entitled to - if the 48-hour promise had already been missed before you cancelled, you can still ask for that refund under clause 17.

After the windows close

Past day 3, or once anything has been sent, and outside the 14-day right where it applies to you, you can still stop the engagement at any time - clause 32 gives you that right with no reason needed. What stopping does not do is bring money back for a change of mind: refunds then come only from the Refund Policy’s other rules (a late first filing, a declined case, or a part of the work that failed on our side).

9. No guarantee of outcome - read this twice

WE DO NOT GUARANTEE, PROMISE, OR PREDICT REINSTATEMENT OF ANY ACCOUNT, AND NOTHING ON THIS SITE OR IN OUR CORRESPONDENCE MAY BE READ AS DOING SO.

Decisions belong exclusively to the platforms and bodies we send with. They can say no. They can say nothing. They can take longer than they should and give less reasoning than you deserve. None of that is within our control, and no honest service in this space will tell you otherwise - which is a useful test to apply to anyone else you are considering paying.

What you purchase is professional preparation and timely submission: the strongest honest version of your case, delivered to every desk that can lawfully receive it, inside a deadline we refund against. That is a complete, well-built case. It is never a result.

Any reversal statistics published on this site are the platforms’ own figures, reported by them under the EU’s transparency rules rather than measured by us. We publish no success rate of our own, and we cannot check anyone else’s. Their figures describe past aggregate outcomes across hundreds of thousands of appeals and imply nothing whatever about your case. No employee or contractor of ours has authority to promise you an outcome, and if you ever receive a message from us that reads like such a promise, it is a drafting failure on our part - tell us, and this clause controls.

Because no outcome is ever promised, no outcome is ever grounds for a refund. The Refund Policy says the same thing in its own words, and the two documents are deliberately identical on this point.

One nuance, so it never surprises you: we will sometimes give a candid view of a Route’s strength - “this rebuttal is thin”, “the access request is the strongest thing left”. That is drafting judgment about a document, offered so you can decide with open eyes. It is not a prediction about a decision, and it changes nothing in this clause.

10. Authorisation: what you appoint us to do

You appoint us as your limited agent by signing the authority we put in front of you as soon as you have paid (the “Authority”). It is a short document. You check the details it is filled in with, we email a one-time code to the email address on your account and you type it back, and you sign with a finger or a mouse. We build a PDF of it that records the time, your device, the email address you verified and a fingerprint of the document, and we keep it with your case file and in our records. You get a copy by email and can download it from your case page at any time. Nothing is filed for you until it is signed.

The Authority is what a platform or body may ask to see, so we attach it to your first Filing. It tells the recipient to correspond only with us and not to contact you directly, except to confirm the Authority. An electronic signature carries legal effect in the EU, the UK, Australia and the United States, and it is the same document whatever your country. Where you are Australian and your plan includes a complaint to the Office of the Australian Information Commissioner, your copy also covers completing and lodging the OAIC form. By purchasing you agree to sign the Authority. It gives us no more than this clause does, which is the whole of the authority: solely to:

That is the whole of the authority, and each channel sets its own width: Platform Control’s rules of procedure expressly permit a party to be represented, by a lawyer or another authorised representative; ADR Center and ADR Point allow lawyers, experts and consultants to assist you rather than stand in your place, and ADR Center requires documented authority where a claim is filed by anyone other than the injured party; Appeals Centre Europe’s rules say nothing either way; and the platforms’ own appeal channels recognise nobody but the account holder. We act as widely as each channel permits and not one inch wider. We never accept a settlement, waiver or undertaking on your behalf without your explicit instruction; we never contact press, employers, or anyone unconnected to the Filings; we never act outside the case you hired us for. If a platform offers you something conditional - reinstatement with strings, a partial refund in exchange for closing a complaint - the decision is yours, made on a plain-English summary we provide, never ours.

If the Authority and this clause ever differ, the narrower reading governs. The Authority you signed is the one to hand to anyone who asks. This authority ends when your Tier’s Service Period ends, when the engagement terminates under clause 32, or when you revoke it in writing - whichever comes first. Revocation is effective on receipt, but it operates forwards only: it does not un-submit a Filing already delivered, and it does not oblige a platform to stop replying to things already filed. Some bodies will keep writing to you directly regardless of any agent; clause 21 asks you to forward those, because a reply we never see is a reply we cannot answer.

11. Your warranties to us

You warrant - meaning you promise, and we rely on the promise - that:

These warranties are the foundation of the whole arrangement. We build your case exclusively from what you tell us, we submit it in your name on the facts you confirmed, and clause 31 makes you responsible for what happens if the foundation was false. Read them as a working instruction, not boilerplate: the intake is not the place to polish the story. Reviewers have read ten thousand polished stories. The honest version, well told, is the strong version - it is the only kind we send.

12. Accuracy, and what happens when a statement turns out false

We are not detectives and do not investigate you. We do apply judgment: where an intake contradicts itself, contradicts the evidence attached to it, or contradicts how the platforms demonstrably work, we will ask. Answering honestly costs you nothing; the questions exist to make the Filing stronger.

Honest mistakes

Getting a date wrong, misremembering the order of two emails, discovering a screenshot you forgot - these are corrections, not crises. Tell us as soon as you spot one. Before submission we simply fix the draft. After submission, where the correction is material, we send the receiving body a short correction - routine, and far better than letting the other side find it first.

The mirror of this is our own discipline: we write the words, never the facts. Where drafting judgment changes how a fact is framed, we flag it - and you are copied on everything as it goes out, so what we sent you is the only version that exists. There is no second, punchier version sent behind your back.

False statements

A false statement is different: something you knew was untrue, or evidence that was altered. If we discover a material statement was false before submission, the affected Filing is withdrawn, not filed - without exception - and we may terminate the engagement without refund. Where a false statement surfaces after submission, we may correct or withdraw the affected Filing, and we will tell you before we do either.

The reason is not moralism. Every Filing we submit carries our name into the same inboxes tomorrow’s customers need to reach. A service that knowingly files false appeals poisons the channel for every honest case behind yours - and honest cases are the only product we have.

13. Cases we decline

We refuse any case where, on your own account of the facts or on the evidence in front of us, the conduct actually occurred: violence, threats, sexual misconduct, conduct endangering another person, or anything involving a minor, whether an underage user or conduct directed at one. We also refuse any case where we reasonably believe the appeal would be dishonest or abusive. An allegation on its own is not a refusal, because a false report is the most common case we take.

When and how

The screen runs at intake, before payment: wherever your answers give us enough to see a clause 13 ground, you are declined before any money moves, with a short note saying so. If a ground surfaces only after payment - because it emerges from the platform’s response, your data file, or a later answer of yours - you receive a full refund, and any unsubmitted Filings are withdrawn. If it surfaces after submission, we withdraw what can be withdrawn and the refund is unchanged. The one exception is a statement you knew to be false, which clause 12 deals with. The Refund Policy states the same rule.

What declining means, and doesn’t

Our judgment on declining is final and not reviewable. It is a decision about what we will put our name to, not a verdict on you: platforms misclassify reports, and some declined customers are surely innocent of what was alleged. But an appeal in this category turns on contested facts about another person’s safety, and that is not territory for a document service - it is territory for a lawyer, and we will say so in the decline note. What we will never do is take the fee and send it anyway.

What we do take

For contrast, the ordinary run of cases this Service exists for: mass-report bans, error 40303 and its cousins, device bans, shadowbans, bans “for no reason” with a template email attached, verification loops that end in a ban, and billing tangles where a banned account kept getting charged. If you are unsure which side of this clause your case falls on, the free two-minute check will tell you before you have typed an intake, let alone paid.

14. Prohibited uses

You may not:

Breach of this clause is grounds for suspension or termination under clause 32. Where the breach is using our work to harass people, expect the termination to be immediate.

15. Fees, payment, currency and taxes

All prices are flat fees, stated and charged in US dollars, and payment is taken only after your intake is submitted - never before. Payment is processed by Stripe; card details go to Stripe directly and we never see or store them. Your receipt arrives by email from Stripe alongside our confirmation email.

The price shown at checkout is the price you pay us. If your card is denominated in another currency, your bank or card issuer sets the exchange rate and any conversion fee - those are between you and them, and they are the reason two customers paying the same $149 can see slightly different numbers on their statements. Where a sales tax, VAT or similar must lawfully be charged on the transaction, checkout shows the final amount before you confirm; you are never charged a tax that was not displayed.

If a payment fails, no engagement forms and no work begins; you can simply try again. We do not offer instalments, subscriptions, or recurring charges of any kind - every charge we ever make is a one-time charge you actively confirmed at checkout. If you ever see a recurring charge from us, something has gone wrong at the payment layer: tell us immediately and it will be refunded and investigated.

Published prices can change over time. The price you paid never changes after the fact, in either direction: a later price rise costs you nothing, and a later sale entitles no one to a retroactive difference. Fees buy the Service and nothing else - there are no cash alternatives, no transferable credits, and no gift purchases, for the reasons clause 6 gives.

16. Upgrades, downgrades and add-ons

Upgrades: you only ever pay the difference. Move from The Case to The Advocate, or from either to The Campaign, at any time before your Filings go in, and the price is the difference between the two Tiers’ prices on the pricing page, never a fresh full fee. Where an upgrade adds work to Filings already Submitted (for example, The Advocate’s 90-day reply-handling picking up responses to Filings made under The Case), the added features apply from the upgrade forward.

Downgrades: within the 3-day cooling-off, before anything has been sent, you may downgrade and we refund the difference: it is the cooling-off in clause 8, applied to part of the fee. After that, the Tier you bought is the Tier the work is done under, and the Refund Policy governs anything beyond that.

Add-ons can be bought at checkout or added later by email, with two common-sense limits: an add-on must still be able to do its job (24-hour rush can only be added before filing; the data-file add-on only before drafting), and each add-on attaches to the Tiers listed for it on the pricing page. Refund recovery is included in The Case, The Advocate and The Campaign, and is a $40 add-on on The Data Route. The further apps on The Advocate (up to three, from the same company) and on The Campaign (every app named at intake) are filed separately at each company that owns one, each with its own intake and its own filing clock. Add-on fees are charged the same way as Tier fees and enjoy the same refund rules.

17. Refunds

Refunds are governed entirely by the Refund Policy, which is incorporated into these terms and is deliberately short enough to read in two minutes. You pay for the work, not the platform’s decision. In summary - the policy itself controls the details:

Refunds go to your original payment method through Stripe, usually within 5–⁠10 business days. And before you charge back: talk to us first - genuinely. Every refund in the policy is paid without argument, faster than a card dispute resolves. A chargeback filed while a refund is already owed just slows your own money down, and a chargeback filed for an outcome - the one thing never promised - will be contested with the complete paper trail your case file exists to be. A separate warning, about the app rather than about us: never charge back a dating app. It is a named ban trigger in Tinder’s and Hinge’s terms, it ends your refund rights with them, and it has disabled Apple accounts outright.

18. The filing clock: how delivery works

The 48-hour commitment is the spine of the Service, so here is exactly how it runs.

When the clock starts

The clock starts at Confirmed Intake, as clause 3 defines it: when your case is complete enough to file. Most cases are not complete at payment. After reading your intake we usually need more: the exact screen the app showed you, the date of the ban, the platform’s own case or ticket reference, a screenshot of a receipt, and your signed Authority (clause 10), which takes about two minutes. Within one business day of payment (or of your confirmation on the check screen, if that comes later) we tell you exactly what is missing, or that nothing is, and the clock waits while we wait for you. Hours are clock hours - evenings and weekends count against us, not for us. On The Advocate and The Campaign, and on any Tier with the 24-hour rush add-on, the clock is 24 hours.

When it pauses

Once running, the clock pauses whenever the next step sits with you - a question awaiting your answer, or a fact we have asked you to confirm - and restarts when you reply. We tell you the moment it starts, the moment it pauses and the moment it restarts, in plain words in the email itself, so there is never an argument later about whose desk the case was on. Time on our desk is ours and counts; time on yours is yours and doesn’t. That is the entire rule.

The clock notices are themselves part of the product: every start, pause and restart arrives in your inbox with a timestamp, so your case file proves on its face whether the deadline was met. It is the same paper-trail discipline we build for the platforms, turned on ourselves.

What counts as filed

A Filing is Submitted when it has been delivered into the receiving body’s intake channel - its online form, its designated email address, or, on The Advocate and The Campaign, a signed letter by post - and the confirmation that channel provides is captured to your case file, where you can see it. Drafted-but-not-sent does not count, for us any more than it would for you.

The platform’s own appeal counts on the same terms. Where a platform takes an appeal from someone acting for you, we lodge it in your name through the channel it publishes. Where the appeal runs only inside your own login, it counts as sent for our clock when it is in your hands, ready, with exactly when and how to send it; on Tinder that is a button only you can press, with nothing to write. If it is late, the late-filing refund in clause 17 is yours to ask for, in full. No special case is carved out for it, in either direction.

Route sequencing

Routes may file at different moments, deliberately and sometimes compulsorily: ADR Center and ADR Point will not open a case until the in-app appeal has been filed, the Match Group escalation team wants a customer-care ticket reference, and several Filings are simply stronger once the platform’s own appeal has produced a response to quote. The 48-hour deadline applies to the first Filing. Every later Route goes out on the date we give you for it in your plan, and we tell you which Routes are staggered, and why, before the first submission. A Route that goes out after its date because we were late with it is refunded for that part under the Refund Policy, and is still filed. The evidence pack build-out happens inside the same clock: exhibits are assembled before submission and the deadline does not move for it. And where several Filings are ready at once, they go out together and you are copied on the lot.

Your data file, pulled and read

One add-on changes sequencing by design. It files an access request - never an erasure request - for your full data file first, and reads it for everything it shows about the ban before we draft a word of appeal. The access request itself is a Filing and goes out inside the normal clock; the drafting that depends on the file then follows the file’s arrival - one month in the EU and the UK, extendable by two months for complex cases, and 45 days in California with a further 45 available - or your written instruction to stop waiting and proceed without it, whichever comes first. Choosing it is choosing depth over speed for the dependent Filings; the deadline promise attaches to everything within our control, and waiting on a platform’s statutory clock is not. The request must be answered, but it does not make the platform show what flagged you: it may lawfully leave out what a reporter said and how detection works. One caution that decides the order: where the appeal runs inside your own login, do not delete the account while the file is coming, because deleting it deletes the appeal.

If we miss it

You may ask for a full refund of the fee, by replying to any email from us or writing to hello@appealmyban.com: no claim form and no argument, but nothing is refunded unless you ask. The first Filing is sent anyway. Taking the refund ends the engagement there, and the rest of your plan stops (clause 17); not asking leaves the Service running as bought. Clause 33 does not water this down: even where a genuine force-majeure event caused the delay, the promise still applies in your favour.

19. Drafts, confirmations and revisions

Nothing files until you have confirmed the facts. Not a first appeal, not a rebuttal, not a two-line follow-up. You confirm the facts of your case, then we draft and file. You are copied on everything as it goes out. This is an absolute rule with no emergency exception, because the Filings are made in your name and carry your account of events.

You confirm the facts. We write the words. Confirmation happens on the check screen at the end of your intake, and by email whenever a fact needs pinning down later - any clear “yes, that is what happened” works. Your confirmation is your statement that those facts are true, which is why clause 11’s warranties attach to it most of all. What we do not do is hold your case behind a prose sign-off: writing the words is our job, and your deadline should not sit waiting on a paragraph.

Revisions: you are copied on everything, so if something we drafted has a fact wrong - a date off, two events in the wrong order, a detail you never gave us - tell us and we fix it. Before your pack goes, we simply redraft; after it has gone, clause 12’s correction route applies and we write to the receiving body ourselves. Reasonable revision rounds within the scope of your case are part of the fee, not an extra; a change to the case itself (new events, new evidence, a different account of what happened) reopens intake questions first, because clause 12 applies to the new version too.

The rule cuts both ways: just as we will not file on facts you have not confirmed, we will not file what we believe is false even if you confirm it. Your confirmation authorises a Filing; it cannot compel one that clauses 12 or 13 forbid.

And silence is never confirmation. Nothing goes out on facts you never confirmed, however confident we are in the case and however close a deadline looms - clause 20 is what happens instead.

20. If you go quiet: dormant cases

Cases stall in exactly one place: waiting for you. If a question or a fact we have asked you to confirm sits unanswered, the clock stays paused and we chase - at least three reminders, spaced out, each saying plainly what the case is waiting for. We do not close a case for slowness, charge waiting fees, or penalise silence in any way; life happens, and a ban appeal is rarely the most important thing in anyone’s week.

A case silent for 90 days despite reminders may be marked dormant, which changes nothing except honesty: nothing further happens until you return. Reopening within six months of purchase takes one email - six months from the action is the outside limit on Tinder, Bumble, Badoo, OkCupid, Match and Plenty of Fish (Tinder publishes it in its Action appeals policy: “Users have up to 6 months to appeal an action”). Hinge prints no window in its terms or help centre, but its ban screen can print an appeal-by date, so read yours. Grindr and Feeld publish no window at all, which is not the same as forever. Sooner is better everywhere, which is why we chase in the first place. Past that, we will tell you honestly whether filing still has a point; where a Route’s window has closed, we say so rather than filing theatre, and tell you which Routes are still open. Dormancy never touches refunds you are owed: a deadline of ours that was already missed, a cancellation made inside the cooling-off, a declined case - those refunds stand regardless of how long you take to claim them.

21. Communications and response times

The engagement runs on email. hello@appealmyban.com is the canonical channel for everything - questions, confirmations, cancellations, complaints - and a human answers within one business day. Not an autoresponder with a ticket number: an answer.

On top of that baseline, your Tier sets the cadence: every response your Filings receive comes back to you with a reply-decoder note in plain English (all Tiers); The Case answers every reply for 60 days; The Advocate does so for 90 days; The Campaign does so for 12 months; The Data Route does so for 120 days. The dedicated advocate line adds same-day replies from the named human drafting your case, plus a weekly status memo for 60 days; it is an add-on on The Case and The Advocate and included in The Campaign. What it never does is write to executives or social-media accounts: Hinge’s own help centre says such messages are not processed and can push your case back down the queue, so paying more would buy you a slower answer.

Your side of the channel matters as much as ours: keep your email address current, check the inbox the case runs through (and its spam folder, at least once - automated platform mail is notorious), and forward us anything a platform or body sends you directly about a Filing. Clause 18’s clock notices, clause 19’s drafts and clause 20’s reminders all travel this one road; if the road is closed, the case stands still and the pause is yours.

The Service operates in English. Filings are drafted in English; where a particular Route or body works in another language, we tell you at intake how that is handled for your case, before you commit to the Route.

22. Service periods, and what “done” means

Every engagement has a shape, and it helps to know where the far edge is before you buy.

On every Tier, the filing stage is done when every applicable Route is Submitted, the appeal only you can send is in your hands ready to send, and you hold the complete paper trail; reply-decoder notes then accompany every response those Filings receive as responses arrive. On timing, the truth rather than a comfortable number: most decisions land within a day, some take weeks, and no app publishes a turnaround, so neither do we. We keep the case open for responses for six months from the first Filing (twelve on The Campaign); after that it is archived and the engagement closes.

The Case runs a 60-day Service Period from first submission: every reply answered, the money claim run, a complaint to your data-protection authority where an access request goes unanswered, and one escalation filing if a Route comes back denied - the Match Group escalation team, a certified EU body, or the regulator, whichever your case actually has. It is deliberately not a second run at the same form: Tinder’s appeal flow states you may not appeal the same violation twice, and OkCupid, Plenty of Fish and Match warn that repeat submissions are not considered and may move you down the queue. It is done when the window closes and that escalation is sent.

The Advocate runs a 90-day Service Period with every reply answered, a certified EU dispute-body case end to end where a body covers your app and you qualify, and a data-protection complaint where an access request is ignored. It is done when the window closes and the final summary of the routes still open is delivered - a plain-English statement of where every Route ended, why, and what is still open, including where the honest answer is that a Route has stopped. Where no certified body covers your app, that part of the Tier cannot be performed at all; we tell you so at intake, before you buy, and if that is ever missed until afterwards, that part is refunded under the Refund Policy’s rule for our own failures.

The Campaign runs a 12-month Service Period from first submission: everything The Advocate does, on every app you named at intake, with every reply answered, and your data file read, the evidence pack built and the advocate line included. It is done when the window closes and the final summary of the routes still open is delivered.

Responses that arrive after a Service Period closes are not left to rot: we forward them with a short note, and where a response reopens something genuinely live, the escalation filing add-on ($25) or an upgrade under clause 16 can pick the case back up. What no Tier includes is indefinite representation - the engagement is a campaign, not a retainer, and the far edge is part of what makes flat pricing honest.

23. Third-party platforms and bodies

Everything we send lands on someone else’s desk, and their desks are governed by their rules, not ours.

Platforms decide appeals under their own guidelines, on their own schedule, with as much or as little explanation as they choose. Not one of them publishes a turnaround: most decisions land within a day, some take weeks, and some never arrive - on OkCupid, silence is itself the denial, because it writes back only when it reverses.

The other desks do run on published clocks, and these are the only ones we will ever quote you:

All of these are their timelines; we know them, draft to them, and chase inside them, but we do not control any of them.

What each Tier includes, in detail. The pricing cards state each Tier in one line each, deliberately, because a card nobody can read is not a disclosure. The qualifications that used to sit under them in small print are these, and they apply in full:

On The Advocate and The Campaign, letters are printed, signed and sent by recorded post to bodies that accept or expect paper, and a copy of each goes to you as it leaves. Some desks only move for paper; where a Route runs on a web form we use the form.

Where a Tier does not name a Route, that Route is not included in it. Posted letters are part of The Advocate and The Campaign and are not included on The Case or The Data Route.

Waiting is part of this, and it can be a long wait. Once your case has gone out, how long anyone takes to answer is entirely up to them. Some replies come back the same day. Some take weeks. Some take months. Some never come at all - on OkCupid, silence is itself the answer. That is normal, it is not a sign anything has gone wrong, and it is not a fault on our side. What we owe you is the writing, the sending, the deadline we set ourselves and the handling of every reply that does arrive. We chase on every clock that exists and tell you the day anything lands. We cannot make anybody answer.

Accordingly: a platform or body ignoring a Filing, deciding it unfairly, changing its process mid-case, or shutting a channel entirely is not a breach by us and not grounds for a refund - our commitments are the preparation, the submission, the deadline and the reply-handling, all of which sit on our side of the desk. Where a channel genuinely closes before we can file into it, we tell you, file the remaining Routes, and refund the part that could not be delivered at all, as the Refund Policy does for a Route that turns out not to exist for your case.

Platform names and marks - Tinder, Hinge, Bumble, OkCupid, Plenty of Fish and the rest - belong to their owners and appear on this site only to identify the services a case concerns. No platform sponsors, endorses, or has ever had anything to say about us, which is rather the point of the Service.

Sometimes a platform simply reinstates you mid-engagement - occasionally before anything was even filed. Tell us the moment it happens. Remaining Filings are then withdrawn or re-scoped on your instruction (refund recovery, for instance, often continues perfectly well after reinstatement). Reinstatement is an outcome, so it is not a refund event in itself; the Refund Policy’s rules apply exactly as they would otherwise, so a cancellation inside the 3-day cooling-off, before anything has been sent, is still refunded in full. Reinstatement is the platform’s decision whenever it comes; clause 9 does not let us claim credit for it, and we won’t.

24. Intellectual property

Your Filings are yours to use

Every draft and Filing we prepare for you carries a worldwide, perpetual, royalty-free licence to use, copy, adapt and resubmit it for the purpose it was made: pursuing your case, keeping your records, showing it to a lawyer, quoting it in a later complaint about the same ban. You paid for the document; the document works for you. Two things the licence does not cover, because they are not your case: republishing our work as templates for others, and using it inside a competing service. Your own case, your own records, your own advisers - unrestricted, forever. The licence survives termination and refund alike: even where you took the fee back under the 48-hour promise, the documents stay yours.

What stays ours

The know-how underneath the documents - our templates, structures, checklists, route logic and drafting method - remains ours, along with everything else on this site: the copy, the design, the guides, the mark. Two customers with similar cases will receive Filings built on the same skeleton, and each holds a full licence to their own document without acquiring the skeleton itself. Nothing on the site may be reproduced commercially without written permission.

The free guide

The free guide is the exception on purpose: share it freely, with attribution. It exists so that people who never pay us still file properly.

Your materials

Everything you send us - screenshots, receipts, message exports, your data file - remains yours. You license us to use it solely to build, submit and support your Filings, and that licence ends with the engagement, subject only to the record-keeping described in the Privacy Policy.

25. Feedback, reviews and testimonials

If you send us feedback about the Service - what confused you, what the intake should have asked, what a decoder note failed to decode - we may use it to improve the Service, without payment and without needing to credit you. That is the entire licence.

What we will never do is publish your name, your case, or your words as marketing without your explicit written permission. You remain entirely free to say whatever you like about your own case, anywhere, in either direction. Your case is yours; clause 26 binds us, not you.

26. Confidentiality

Your case is confidential. What happened, what the platform alleged, what you told us, what we filed - none of it is disclosed to anyone except: the platforms and bodies your Filings go to, which is the entire point; the processors named in the Privacy Policy, to the extent needed to run the Service; and where the law compels disclosure, in which case we disclose the minimum compelled and, wherever the law permits, tell you first.

We do not sell your information, share it for marketing, or discuss a case in any identifiable form without your explicit written permission (clause 25). The obligation survives the end of the engagement indefinitely. It does not apply to information that is public without our involvement, and - to say it plainly - it binds us, not you: you may discuss your own case with anyone you choose.

Nothing we publish about a customer’s case identifies them unless they have given us explicit written permission (clause 25). The one case this site publishes in detail, Our first case, is the founder’s own.

27. Data protection

Personal data is handled as described in the Privacy Policy, incorporated into these terms. Three points earn a mention here because they touch the mechanics of the engagement:

28. Complaints about us, and how we fix our own mistakes

If we get something wrong - a deadline, a draft, a tone, a promise in these terms - the complaints procedure is one step long: email hello@appealmyban.com with your case number and what went wrong. A human answers within one business day, and we aim to resolve every complaint within 14 days. This is a founder-run service; complaints are not filtered through layers, and the person answering is close enough to the work to actually fix it.

Where we did get it wrong, the fix comes first and the explanation second: refunds owed are paid without argument, missed work is completed free, and errors in Filings are corrected with the receiving body at our initiative. Where we think we got it right, we will say so plainly and show our reasoning - disagreement is allowed on both sides of this clause.

Clause 41 asks both of us to try 30 days of good-faith resolution by email before any formal step, and this clause is where those 30 days happen. None of it limits you: statutory rights, consumer-protection bodies and the courts of your own country remain open to you at all times, and using this procedure never waives any of them.

29. Disclaimers

Our express commitments are real and we stand behind every one: the filing deadline, the facts-confirmation rule, the reply-handling your Tier includes, the refunds in the Refund Policy. This clause is about everything beyond them.

Except as expressly stated in these terms and the Refund Policy, the Service and this site are provided “as is” and “as available”, and we disclaim all other warranties, express or implied - including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement - to the maximum extent the law allows. We do not warrant that any platform or body will respond, respond on time, or respond fairly; that the site is uninterrupted or error-free; or that guides and articles fit the facts of your case. Content on this site is general information about how appeal processes work - it is not legal advice, and reading it creates no engagement. Platforms change their processes without notice, and a guide accurate one month can be stale the next; we maintain the site’s content in good faith, but its currency is warranted only inside a live engagement, where checking is part of the work you paid for.

In some places the law implies consumer guarantees that cannot be disclaimed - for instance that a service be performed with reasonable care and skill. Nothing here excludes those; frankly, “reasonable care and skill” is a bar we intend to clear with room to spare.

30. Limitation of liability

To the maximum extent permitted by law:

The plain-English reason: you paid a flat fee of at most a few hundred dollars for document preparation and filing, and the price is honest precisely because it does not carry hidden insurance against the value you attach to an account we never controlled. The cap is set at what you paid, which is also what the Refund Policy already returns for every failure that is actually ours.

What the cap never touches: nothing in this clause excludes or limits liability that cannot lawfully be excluded - including for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or under mandatory consumer law of the place where you live. Where such law grants you a remedy this clause would narrow, the law wins, exactly as clause 2 says.

In practice, every failure that is genuinely ours (a late first Filing, a Route we filed late or that turns out not to exist, a case we decline) already entitles you to the fee back, or the affected part of it, under the Refund Policy without this clause being needed at all. Clause 30 exists for the edge cases the policy does not name, not as a trapdoor under the promises it does.

31. Indemnity

You will indemnify us - cover our losses, claims and reasonable costs - where a third party brings a claim against us arising from your breach of these terms, above all from false statements in your intake that we submitted in good faith on your behalf. If a platform, body or person comes after us for something we filed because you told us it was true and it was not, that bill is yours.

The obligation is bounded by fairness: it applies to third-party claims, it covers reasonable costs rather than a blank cheque, it is reduced to the extent our own fault contributed, and we will tell you promptly about any claim and not settle it on your account without consulting you. It is not a trap for honest customers - a good-faith intake that turns out wrong in some detail is a clause 12 correction, not an indemnity event. This clause exists for the case where the intake was a lie.

32. Suspension and termination

By you

You may end the engagement at any time, in writing, no reason needed, and we stop. Refunds follow the Refund Policy and nothing else: in full inside the 3-day cooling-off if nothing has been sent; under the EU and UK 14-day right where it applies to you (clause 8); and otherwise only for a late first Filing, a declined case, or a part of the work that failed on our side. Ending the engagement is not itself a refund event, and there is no termination penalty stacked on top. The reverse also holds: taking the late-filing refund under clause 17 ends the engagement, and the rest of your plan stops. Add-ons follow the same rules as the Tier they were bought with.

By us

We may suspend or end the engagement where: a clause 11 warranty was false or a clause 12 false statement is discovered; clause 13 grounds surface; clause 14 is breached; you are abusive to the humans doing the work; or continuing would require us to act dishonestly. Refunds then work like this: declined-case grounds always refund in full; a discovered false statement can forfeit the fee under clause 12; and in every other case we refund the part of the work not yet delivered, because the decision to stop was ours. The Refund Policy counts this as part of the work not done. Suspension is the lighter tool - a pause, with the clock stopped and an email saying exactly what needs resolving before work resumes - and we use it before termination wherever the problem looks fixable.

What termination changes, and what it cannot

Submitted Filings remain submitted; termination operates forwards, like revocation under clause 10. You keep your case file and everything in it. And the clauses whose job outlives the engagement survive it: confidentiality, intellectual property, indemnity, the liability cap, the disclaimers, and clause 41 - along with any refund already owed, which no termination by either side ever cancels.

33. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control - infrastructure outages, a platform’s appeal portal going down, natural disaster, war, the genuinely unforeseeable. Whichever of us is affected tells the other what has happened and resumes as soon as the event allows.

One deliberate asymmetry, stated in your favour: where such an event delays a Filing past its deadline, the 48-hour promise still applies - you may still ask for the fee back in full under clause 17, and the Filing is sent anyway. Force majeure excuses us from damages; it never excuses us from our own refund promise. If the week goes wrong, the risk of the week is priced on our side of the table.

34. Changes to these terms

The version of these terms in force when you pay governs your purchase, for the whole of your engagement - changes never apply retroactively, and no update can reach back into a case already bought. Material changes get a dated note at the top of this page; the effective date above always tells you which version you are reading, and your confirmation email records which version you bought under. A copy of the version governing your engagement is available on request, any time, free.

If we ever needed to change terms mid-engagement for existing customers - which we do not expect - the change would apply to you only with your consent or where it purely benefits you. Continuing to browse the site after an update binds nobody to anything; only a purchase adopts a version of these terms.

35. Assignment

You may not assign or transfer this agreement or your engagement to anyone else - it is tied to your account, your events and your name, and clause 6 explains why that cannot change hands. We may assign this agreement to a successor of the business - a company the founder incorporates, or a purchaser of the Service as a going concern - provided the successor takes on these terms and every outstanding promise under them, refunds included, unchanged. An assignment by us never reduces what you were owed the day before it.

36. Severability

If any clause, or part of one, is held unlawful or unenforceable, that part is cut away - or, where the law allows, read down to the closest lawful meaning that honours its intent - and every other clause survives with full force. These terms are built so that no single clause is load-bearing for the rest.

37. Entire agreement

These terms, the Refund Policy, the Privacy Policy and your confirmation email’s Tier description are the entire agreement between us, and each of us agrees we have relied on nothing outside them - no other statement, promise or assurance, wherever it appeared. The site’s marketing pages are written to say the same things these documents say, but where anything differs, these documents control. One carve-out the law makes and we would make anyway: nothing in this clause excludes liability for fraud, including a fraudulent statement that induced the purchase.

38. No waiver

If either of us lets a breach slide - we answer a rude email politely, you overlook a slow reply - that indulgence waives nothing. A right under these terms is waived only expressly, in writing, and waiving it once is not waiving it next time.

39. Third-party rights

This agreement is between you and us alone. No one else - no platform, no body, no relative, no other customer - acquires any right under it or any standing to enforce it. The platforms in particular get no benefit from any clause here; their rights over your account come from their own terms, and they have quite enough of those already.

40. Interpretation

Reading rules, so no one has to guess: headings are for navigation and do not change meaning; “including” means “including but not limited to”; the singular includes the plural and back; “days” are calendar days unless “business days” is stated, and the hour-counted deadlines in clause 18 run in continuous clock hours; “in writing” includes email, as clause 3 says; and dollar amounts are US dollars throughout. Because these terms are deliberately plain, no rule of interpretation should be needed to construe a clause against its drafter - but if one ever is, ambiguity is read in your favour, since we wrote this and you did not.

41. Governing law and disputes

These terms are governed by the law of the State of New Mexico, United States, where the operator is established, and its courts have jurisdiction over disputes arising from them.

Both halves of that sentence bend to consumer law, on purpose: it is without prejudice to the mandatory consumer protections of your country of residence. Where the law of your home gives you rights this document cannot take away - including, in many places, the right to sue and be sued in your own local courts - you keep them in full, and nothing here asks you to give them up. There is no arbitration clause in these terms, no class-action waiver, and no fee-shifting trap: none of the machinery businesses use to make small claims uneconomical. Our theory of dispute avoidance is different - refund fast, in full, without argument, under a policy short enough that there is rarely anything left to fight about.

Before any formal step, both parties agree to try 30 days of good-faith resolution by email through clause 28’s procedure - it is almost always faster, and for a service whose largest fee is $1,199, it is almost always the only step that makes economic sense for either of us. The 30 days pause any contractual deadline for bringing a claim; they never shorten a statutory one. And nothing here stops either of us from using a small-claims track where one exists and mandatory law allows it - for amounts of this size, it is usually the proportionate forum.

42. Contact

hello@appealmyban.com - for questions about these terms, your engagement, cancellations, refunds, data rights, complaints, and everything in between. A human answers within one business day. Our registered postal address is Learnmind.ai LLC, 8206 Louisiana Blvd NE, Ste A #6298, Albuquerque, NM 87113, USA. Post reaches us, but it is slower than email by days, so email is the channel we would rather you used for anything that matters.

If you read this far before buying: that is exactly the kind of customer this Service was built for.