Banned on Hily?
Three documented appeals - no form for any of them.
The FAQ sends you to Hily support. The Moderation Policy carries the real procedure for EU and UK users - six months, two human reviewers - and names nowhere to send it.
Hily writes it down - a ban does not automatically cancel Hily Premium. Locked out, still charged, until the subscription is cancelled - and a website purchase is one only Hily’s team can cancel.
Hily runs automated moderation that can block an account and concedes in writing that compliant accounts can be caught by it. Any user may contest that decision at [email protected].
The Moderation Policy gives those users six months from the decision and two reviewers not involved in the original evaluation, plus a third if they disagree.
Appealing a Hily ban, step by step
1. Stop the money before you write a word. The Moderation Policy says so: a ban does not automatically cancel your Hily Premium subscription. App Store and Google Play cancellations live in your own store account; a website purchase is one Hily says only its team can cancel. Screenshot the notice and the billing records.
2. Work out which of the three appeals you are making. The FAQ answers “got banned by mistake?” with “you can appeal through Hily support”, with no geographic qualifier. The Privacy Policy gives every user a right to contest a decision made by automated means. The Moderation Policy carries the structured appeal, for EU and UK users only, on the ground that Hily “made a mistake in removing your content/banning your account”. Cite each one you qualify for.
3. Send it from the address on the account. The documented routes are [email protected] and an in-app support message, if the app still opens. The website contact form is the weakest door: its topic list has no ban category. We build it; you send it.
4. Refused? The rungs Hily does not control. Hily calls the appeal decision final, so what follows are not appeals. Start with an access request under GDPR Article 15, the CCPA or your state law: it makes them show what flagged you, on a statutory clock: one month in the EU and UK, 45 days in California. Ignored, it becomes a complaint to the ICO or your data protection authority - the escalation with published reinstatements. Access, never erasure: it removes no record and destroys your evidence. Hily’s own Moderation Policy tells EU and UK users they may also apply to an alternative dispute resolution body - it names none, and no certified Article 21 body we have found lists Hily, so we check that door before we promise it. Outside the EU and EEA, Hily’s Terms run disputes through a written notice to its Las Vegas address, sixty days, then binding arbitration - and the Terms exempt EU and EEA residents from that agreement to arbitrate entirely. A BBB complaint builds a public record in the US and Canada; it does not lift bans. The ladder covers each with filing instructions.
Why a clean account can be blocked before it does anything
The Privacy Policy describes a rule most members never see: where a profile “meets certain criteria that demonstrate that the user is likely to breach the Terms of Use”, the user is warned and the access restricted or blocked. That is prediction, not punishment - which is how “I didn’t do anything” can be true and still not be an answer. The Terms then reserve the right to terminate “for any reason or no reason, without explanation and without notice”. Hily’s scale runs from warnings to permanent bans, so proportionality is an argument. A new account is no way round it: Hily bars a blocked member from creating one and keeps your hashed email, IP address and device ID for five years after deletion. Starting one can forfeit the appeal you would otherwise make.
What Hily does not publish
- A decision time. No target is published. Across the apps that do publish medians, most decisions land within a day and some take weeks. Hily publishes neither. No app promises a time, and neither do we.
- How many appeals it grants. Hily publishes no appeal or reversal figures, so nobody can quote you a rate for this app. Including us.
- Where the formal appeal goes. The Moderation Policy sets out the six months and the reviewers, then names no form, no page and no email.
- A deadline for anyone else. The six months is written for EU and UK users. No window is published for the rest, so sooner is better.
- What comes back if you win. The policies cover the ban, not whether a reversal returns your matches, your chats or the rest of a subscription.
- Which of its two companies handles it. The Privacy Policy names Hily Corp. of Las Vegas as data controller; the Terms name LATHINOL LIMITED of Limassol, Cyprus as the contracting company.
What we do, and what stays yours
We build every route: the wording for whichever door you qualify for, the access request, the regulator complaint if it is ignored, the money claim. We file every route in your name, online or by signed post. We never ask for your password. We never guarantee reinstatement, and on Hily the appeal decision is final. Which is the argument for the calm version, sent once.