Banned on Boo?
One tap, one email, and a refusal already written.
Restricted? A box on the screen. Banned outright? A one-tap Appeal button, or an email to [email protected] - and the only answer Boo has written copy for reads “your ban is final and not subject to further appeal.”
Boo’s FAQ says a temporary ban lasts 24 hours, then the app works as normal. The restriction screen names a reason - Inappropriate Photos, Inappropriate Text - and a fix: remove the item to restore access.
On the restriction screen, “Submit an Appeal” opens one field: “Share any context or details that might help us review your case.” The ban notice gives an Appeal button and no box, so that case goes in the email. Boo publishes no length limit and nothing about attachments.
In its own FAQ: the one-account-per-user policy, reports that the user is underage, and user-reported or system-detected inappropriate content. Answer the one you were given.
Appealing a Boo ban, step by step
1. Work out which screen you are on. Under “Account Restrictions”, “Temporarily Restricted” is the lighter state: 24 hours, says the FAQ, then the app works as normal. “You have been banned for:” is the other, and it carries an Appeal button. A third notice, headed “Notice to Users in” your country, is Boo leaving a market, and no appeal moves geography.
2. Do the fix Boo names, not just the argument. The restriction spells out a step - “Please remove the infringing photo from your profile to restore full access” - and Boo repeats it in the wording that refuses an appeal. Screenshot the notice and the reason line, then take the flagged item down.
3. File through the route Boo documents, from your own account. If your screen carries “Submit an Appeal” or an Appeal button, that is the route. If not, the FAQ gives one line: “To appeal a ban, email us at [email protected] with your request and any relevant details.” Boo asks for your Boo ID when you write in, so lead with it. We build the case and file it in your name.
4. Refused? What exists outside Boo. Not an EU referee: the certified dispute bodies under the Digital Services Act take Tinder, Hinge, Bumble and OkCupid between them, none lists Boo, and Appeals Centre Europe refuses dating apps outright. What is open is the access request, and Boo’s privacy policy names it: ask [email protected] for a copy or file of your personal information, with proof of identity if it asks. Access, never erasure, which destroys your evidence and removes no ban record. One month in the EU and UK; 45 days in California, Virginia, Colorado, Connecticut and Texas. Ignored? Boo’s own policy points you at your data protection authority, the rung with published reinstatements behind it, though those cases are Tinder’s. The BBB and your state Attorney General build a record and lift no bans; we file either in your name. The ladder covers both.
What Boo does not publish
- A decision time. The confirmation screen says only “please allow some time for the review process”. The one review time Boo publishes anywhere, 24 to 72 hours, belongs to an alternate verification request, not an appeal.
- A deadline for filing. No window appears in the FAQ or the Terms. Sooner is better.
- A length limit, or whether you can attach anything. The field asks only for “any context or details that might help us review your case”.
- Who reads it. Nothing in the FAQ, Terms or Community Guidelines documents a human reviewer, a second-tier escalation, or a way to ask for one.
- Whether a reversal gives back your matches, chats or unused Coins. The Terms cover the termination, not what returns when one is lifted.
- How many appeals it grants. Boo publishes no appeal or reversal figures, so nobody can quote you a rate for this app. Us included.
What we do, and what stays yours
We build every route: the wording for the box or the email, the access request, the money claim, the regulator complaint if that is ignored. We file every route in your name - online where there is a form, by signed post where there is not. We never ask for your password - Boo’s Terms prohibit sharing an account, and logging in as you would turn a possibly mistaken ban into a justified one. We never guarantee reinstatement; the decision belongs to the platform. Boo’s refusal screen reads “final and not subject to further appeal”, so write the first message as though there is no second one. Most people write theirs angry, at 2am.
Quick answers
Will I get the subscription or the Coins back? Not from Boo: its Terms say a terminated account is not eligible for any refund, and that Virtual Item purchases are final. Apple handles Apple ID refunds; for Google Play or a direct purchase the Terms point to [email protected] with your order number, and say Boo may make an exception if a subscription refund is asked for within fourteen days of the transaction. Being terminated is the case the Terms exclude, so the store account and your local returns law are the stronger routes. Never a chargeback: the Terms say Boo may then deactivate your account immediately. A separate fight.
Should I just make a new account? The Terms list creating one after a termination as prohibited conduct, and the privacy policy says Boo may keep your data to stop a banned user opening one. Check the ladder first.