The Fair Ban Index
A ban with no explanation is stressful, and you do not have to work it out alone. Most dating apps do not promise to tell you why. Here is what all 24 promise a banned user, ranked on facts anyone can check, and what we do about the gaps.
It costs nothing, and it tells you plainly when paying anyone is the wrong move.
- The free check needs no card
- Payment only after intake
- A person reads every message
The ranking
Open any row for the evidence behind every dot. Choose what matters most to you and the table reorders on the spot.
Sort, filter and reweight
Drag to change how much each part of the score counts. The bar above shows your mix.
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This is your ranking, not the Index default. The arrows show how far each app has moved.
Dots, left to right: Reasons · Trail · Box · Human · Reversal · Speed · Referee · Refund · Billing. Open a row for the evidence.
1 HingeMatch Group 69/100 Written reasons: partlyStatements on record: partlyA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: full marksRefund on termination: partlyBilling stops: full marks
Ranks 1 of 24 with 69 out of 100. Strongest: the appeal box. Weakest: written reasons.
- Where to appeal
- The Appeal screen the app shows the banned account. Email, social media and messages to named staff are not processed.
- How long you have
- No deadline published. Read the date on your own ban screen.
- Appeal again?
- No limit published, but further contact after you submit can lengthen the wait.
- If it is refused, in the EU
- Platform Control, ADR Center, ADR Point, Central European Appeals Hub name Hinge as an app they will hear complaints about. Their decisions are not binding.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
5/15Hinge says a banned user sometimes sees a reason on an in-app screen, but expressly says it often gives no specific details and does not answer requests for them.
“In some cases, banned users will see a reason for their ban on an in-app screen.”
Help Center: Why was my account banned? (page shows 'Last updated June 29, 2026 12:00')
“When you open the Hinge app, you’ll see a screen explaining your ban. Your specific screen will provide details unique to your situation.”
Help Center: How can I appeal my ban? (page shows 'Last updated June 30, 2026 09:33')
“In many cases, we do not provide specific details about bans.”
Also in their documents
Statements on record
3.6/10112,917 statements coded as an account suspension or termination were filed in the EU database in 2025, against 633,534 account decisions reported for the year: 17.8%. Latest account-level statement: 16 April 2026.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The in-app ban appeal asks the user to describe why they believe the account did not violate the Terms; no character limit is published.
“When you tap ‘Appeal’, you will be asked to describe the nature of your appeal, specifically why you believe your account did not violate our Terms of Use.”
Help Center: How can I appeal my ban?, 'How to Submit an Appeal'
“Write a short explanation about why you believe this content follows our Community Guidelines”
Help Center: What Happens When Content is Removed From My Profile?, 'How to Submit an Appeal' (content appeals)
A person reads it
15/15Hinge's DSA transparency report, and the Match Group report covering Hinge, say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.
“appeals are reviewed by a dedicated human review team separate from the moderation team”
Hinge DSA transparency report data file, 1 Jan to 31 Dec 2025 (published 2026-02-28), sheet 11_qualitative, 'Safeguards applied to the use of automated means'
“Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.”
Match Group DSA Safe Dating Report 2025, Appendix I.D (scope: group, names all Match Group brands)
“multiple factors contribute to these decisions, including: Reports from other users Review by our content moderation team Automated decision-making”
Also in their documents
Reversal rate
8.7/1231,251 of 86,650 account-ban complaints reversed (36.1%).
“Complaint regarding a decision to suspend or terminate an account | Total number | 86650”
Hinge 2025 EU transparency workbook, sheet 7 (appeals)
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 31251”
Hinge 2025 EU transparency workbook, sheet 7 (appeals)
Speed
7/8Median 19 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 19 (hours)”
Hinge 2025 EU transparency workbook, sheet 7 (appeals)
EU referee
10/10Named by Platform Control, ADR Center, ADR Point, Central European Appeals Hub.
“Facebook 238 Hinge 49 Instagram 207 Tinder 16”
RTR-GmbH, Fachbereich Medien: scope or intake page
“Hinge TikTok YouTube Google Maps Tinder Google Search Google Play”
ADR Center: scope or intake page
Refund on termination
5/15The Terms give no refund on termination, but Hinge's own banned-account article tells Apple and Google Play subscribers they can request a refund through the store.
“If your account is terminated by you or by Hinge for any reason, these Terms continue and remain enforceable between you and Hinge, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9 Account Termination (Effective on October 22, 2025)
“there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.”
Terms of Use s.8d Refunds
“hinge also reserves the right to review and, if appropriate, suspend, terminate, or ban your account without a refund”
Also in their documents
Billing stops
5/5Hinge says that if a banned user paid through Hinge payment the auto-renewal is cancelled automatically; store-billed users may need to cancel themselves.
“If you subscribed using Hinge payment, your subscription’s auto-renewal will be canceled automatically. You won’t be charged again.”
Help Center: Why was my account banned?, 'What About Subscriptions?'
“If you had a paid subscription, you may need to cancel it to avoid future charges.”
Help Center: Why was my account banned?, 'What About Subscriptions?'
- Filing
- Match Group EU transparency workbook, 1 January to 31 December 2025 (published 2026-02-28)
- Account-ban complaints
- 86,650 received, 31,251 reversed (36.1%)
- Median time to decide
- 19 hours
- Account terminations reported
- 633,534
- EU database
- 112,917 account statements filed in 2025, against 633,534 reported (17.8%). Latest account-level statement: 16 April 2026
Contracting entity named in its terms: MTCH Technology Services Limited (Ireland) for users in the EU, EEA, UK and Switzerland; Hinge, Inc. (Dallas, Texas) for all other users.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
2 BumbleBumble Inc. 55/100 Written reasons: partlyStatements on record: partlyA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: full marksEU referee: partlyRefund on termination: noBilling stops: no
Ranks 2 of 24 with 55 out of 100. Strongest: the appeal box. Weakest: refund on termination.
- Where to appeal
- The appeals form linked in your in-app notification, or Bumble's help centre.
- How long you have
- Six months.
- Appeal again?
- No limit published, but false or malicious appeals are barred.
- If it is refused, in the EU
- ADR Center, ADR Point name Bumble as an app they will hear complaints about. Their decisions are not binding.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
10/15Bumble's 2026 DSA report says members appeal 'via links provided in a statement of reasons they receive' and that enforcement notices say whether the action was automated or human; the Terms promise EU users notice of action but do not say what the notice contains.
“For illegal content and Community Guidelines violations, members can appeal the decision via links provided in a statement of reasons they receive.”
2026 DSA Transparency Report, s.5 How to appeal
“Enforcement actions that result in the removal of content or blocking of a member, make clear whether the action was taken as a result of automated or human moderation.”
2026 DSA Transparency Report, s.1 Introduction
“For all other users, we may take such action, at any time without liability and without the need to give you prior notice.”
Also in their documents
Statements on record
1.4/1023,052 statements coded as an account suspension or termination were filed in the EU database in 2025, against 333,932 account decisions reported for the year: 6.9%. It filed 1,859,031 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Still filing account-level statements at the end of the data we could read (31 May 2026).
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The Terms say the best route is an appeals form linked in the in-app notification (behind login, not viewable) or 'contact us' where the user is asked to explain and give detail; the DSA report says members can include a written explanation 'in many cases'.
“the best way to appeal is to fill out the appeals form linked in the notification shown to you within the app at the time. Alternatively, you can contact us (please explain why you are appealing our decision, and give as much detail as you can).”
Terms and Conditions of Use, Appeals rights and appeal process
“When appealing a decision, in many cases, members and non-members can include a written explanation to set out the basis of their appeal”
2026 DSA Transparency Report, s.5 Basis for appeals
Why this score
Bumble's Terms and help centre ask the appellant to explain why and give detail, the same evidence class as Muzz's help article (10).
A person reads it
15/15Bumble's 2026 DSA report lists 'Reviewing member appeals' as part of its human moderators' work.
“Our human moderators’ work includes:”
2026 DSA Transparency Report, s.2 Human review (heading of the list that follows)
“Reviewing member appeals.”
2026 DSA Transparency Report, s.2 Human review (second item in that list)
“AI assistant that can resolve many issues in real time or escalate to a human support agent where needed”
Also in their documents
Reversal rate
2.2/122,419 of 26,318 account-ban complaints reversed (9.2%). Account-only line, the same line Match Group files. Bumble also prints a larger pooled figure that includes content complaints and reporters' appeals: 41,982 appeals, 9,065 granted (21.6%), median 61 minutes.
“Complaint regarding a decision to suspend or terminate an account | Total number | 26318.0”
Bumble 2025 Annex I (harmonised spreadsheet), account complaints
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 2419.0”
Bumble 2025 Annex I (harmonised spreadsheet), account complaints reversed
Speed
8/8Median 4.1 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 0.16875”
Bumble 2025 Annex I (harmonised spreadsheet), median time
EU referee
8/10Named by ADR Center, ADR Point.
“LinkedIn Bumble Temu ebay Apple Distribution International Limited Badoo Zalando OkCupid Bing Pinterest Other platform”
ADR Center: scope or intake page
“Booking.com Bumble Discord eBay Etsy Facebook Fetlife Google Ads”
ADR Point: scope or intake page
Refund on termination
0/15The Terms say a terminated or suspended account gets no refund and that 'Blocked members are not entitled to refunds'.
“If your Account is terminated or suspended, you agree you will not receive a refund for any paid service or features you have already been charged for.”
Terms and Conditions of Use, moderation paragraph
“There are no refunds for subscription renewals. Blocked members are not entitled to refunds.”
Terms and Conditions of Use, s.6 Refunds (outside the US)
“Subscribers who purchase monthly or longer subscriptions are entitled to a refund of the price of the subscription (minus the value of any portion of the subscription used at the date the refund is requested) if...”
Also in their documents
Billing stops
0/5The Terms say deleting an account does not cancel a subscription and reserve Bumble's right to 'discontinue your subscription(s) without refund' on a for-cause termination, but do not promise that billing stops after a ban.
“Deleting your account or deleting the application from your device does not cancel your subscription.”
Terms and Conditions of Use, s.6 Subscriptions and Auto-Renewal
“In addition to deleting your account, you will also need to cancel/manage any recurring subscriptions purchased via a Third Party Store (e.g., iTunes, Google Play) to avoid additional billing.”
Terms and Conditions of Use, s.16 (user-initiated deletion)
“(d) discontinue your subscription(s) without refund”
Also in their documents
- Filing
- Bumble DSA transparency report 2026, Annex I, 1 January to 31 December 2025 (EU) (published 2026-02-27)
- Account-ban complaints
- 26,318 received, 2,419 reversed (9.2%)
- Median time to decide
- 4.1 hours
- Account terminations reported
- 333,932
- EU database
- 23,052 account statements filed in 2025, against 333,932 reported (6.9%). Still filing at the end of the data we could read (31 May 2026)
Contracting entity named in its terms: The Bumble Group, defined in the Terms as including Bumble Holding Limited (England), Bumble Trading LLC (Delaware), Bumble Inc. (Delaware), Social Online Payments Limited (Ireland) and Social Online Payments L.L.C. (Delaware).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
3 BadooBumble Inc. 51/100 Written reasons: partlyStatements on record: partlyA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: full marksEU referee: partlyRefund on termination: nothing publishedBilling stops: nothing published
Ranks 3 of 24 with 51 out of 100. Strongest: the appeal box. Weakest: reversal rate. Nothing checkable on 2 of 9 measures.
- Where to appeal
- The appeals form linked in your notification, or Badoo's online chat assistance.
- How long you have
- Six months.
- Appeal again?
- No limit published.
- If it is refused, in the EU
- ADR Center names Badoo as an app it will hear complaints about. Its decision is not binding.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
10/15Badoo's 2026 DSA report says members appeal 'via links provided in a statement of reasons they receive' and that block notices say whether the action was automated or human.
“For illegal content and Community Guidelines violations, members can appeal the decision via links provided in a statement of reasons they receive.”
2026 Badoo DSA Transparency Report, s.5 How to appeal
“Enforcement actions that result in the removal of content or blocking of a member, make clear whether the action was taken as a result of automated or human moderation.”
2026 Badoo DSA Transparency Report, s.1 Introduction
Statements on record
2.4/10169,899 statements coded as an account suspension or termination were filed in the EU database in 2025, against 1,425,720 account decisions reported for the year: 11.9%. It filed 3,828,297 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Still filing account-level statements at the end of the data we could read (31 May 2026).
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The help centre says the best route is an appeals form linked in the notification (behind login) or the online chat assistance, where the user is asked to explain and give detail.
“the best way to appeal is to fill out the appeals form linked in the notification shown to you at the time. Alternatively, you can contact us through our online chat assistance (please explain why you are appealing our decision, and give as much detail as you can).”
Help Centre: DSA disputes about content removal and account blocks (updated 2026-09-30)
“When appealing a decision, in many cases, members and non-members can include a written explanation to set out the basis of their appeal”
2026 Badoo DSA Transparency Report, s.5 Basis for appeals
Why this score
Badoo's help centre asks the appellant to explain why and give detail, the same evidence class as Muzz's help article (10).
A person reads it
15/15Badoo's 2026 DSA report lists 'Reviewing member appeals' as part of its human moderators' work.
“Our human moderators’ work includes:”
2026 Badoo DSA Transparency Report, s.2 Human review (heading of the list that follows)
“Reviewing member appeals.”
2026 Badoo DSA Transparency Report, s.2 Human review (second item in that list)
“AI assistant that can resolve many issues in real time or escalate to a human support agent where needed”
Also in their documents
Reversal rate
1.2/125,884 of 115,107 account-ban complaints reversed (5.1%). Account-only line, the same line Match Group files. Badoo also prints a larger pooled figure that includes content complaints and reporters' appeals: 127,648 appeals, 9,422 granted (7.4%), median 2 hours 55 minutes.
“Complaint regarding a decision to suspend or terminate an account | Total number | 115107.0”
Badoo 2025 Annex I (harmonised spreadsheet), account complaints
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 5884.0”
Badoo 2025 Annex I (harmonised spreadsheet), account complaints reversed
Speed
8/8Median 3.9 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 0.16319444444444445”
Badoo 2025 Annex I (harmonised spreadsheet), median time
EU referee
4/10Named by ADR Center.
“LinkedIn Bumble Temu ebay Apple Distribution International Limited Badoo Zalando OkCupid Bing Pinterest Other platform”
ADR Center: scope or intake page
Refund on termination
0/15Not assessed: Badoo's Terms were not available to us on 30 September 2026. Scored 0 until they are.
Billing stops
0/5Not assessed: Badoo's Terms were not available to us on 30 September 2026. Scored 0 until they are.
- Filing
- Badoo DSA transparency report 2026, Annex I, 1 January to 31 December 2025 (EU) (published 2026-02-27)
- Account-ban complaints
- 115,107 received, 5,884 reversed (5.1%)
- Median time to decide
- 3.9 hours
- Account terminations reported
- 1,425,720
- EU database
- 169,899 account statements filed in 2025, against 1,425,720 reported (11.9%). Still filing at the end of the data we could read (31 May 2026)
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
4 OkCupidMatch Group 50/100 Written reasons: noStatements on record: partlyA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: full marksRefund on termination: noBilling stops: no
Ranks 4 of 24 with 50 out of 100. Strongest: the appeal box. Weakest: written reasons.
- Where to appeal
- The Ban and Content Removal Appeal form. No login is needed.
- How long you have
- Six months from the action.
- Appeal again?
- Once. Repeat submissions are not considered and may change your place in the queue.
- If it is refused, in the EU
- Platform Control, ADR Center name OkCupid as an app they will hear complaints about. Their decisions are not binding.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
0/15OkCupid says in its help centre that its policy is not to tell people why they were banned, and its Terms say the reason for a ban may be withheld.
“our policy is to not tell people why they were banned.”
Help Center: Why was my account banned?, 'But why was I banned?'
“we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.”
Terms & Conditions s.4 (Effective on September 22, 2025)
“To protect the anonymity of the members who may have reported the account, we do not tell people why they were banned.”
Also in their documents
Why this score
An express policy of not telling people why they were banned scores 0; a conditional carve-out (reasons withheld only where sharing could affect other users' safety or privacy) scores 5.
Statements on record
1.1/109,118 statements coded as an account suspension or termination were filed in the EU database in 2025, against 166,874 account decisions reported for the year: 5.5%. It filed 70,969 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Latest account-level statement: 16 April 2026.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The 'Ban and Content Removal Appeal' form has a free-text Description field and an optional file upload, and it loads without a login.
“Please enter the details of your request.”
Ban and Content Removal Appeal form (Zendesk ticket form 22734210015771), 'Description' field, seen logged out
“Add file or drop files here”
Ban and Content Removal Appeal form, 'Attachments (optional)' field
A person reads it
15/15OkCupid's DSA transparency report, and the Match Group report covering OkCupid, say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.
“appeals are reviewed by a dedicated human review team separate from the moderation team”
OkCupid DSA transparency report data file, 1 Jan to 31 Dec 2025, sheet 11_qualitative, 'Safeguards applied to the use of automated means'
“Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.”
Match Group DSA Safe Dating Report 2025, Appendix I.D (scope: group; the report's brand list includes OkCupid)
“we only review suspension appeals if all other moderation work (such as reviewing reported accounts) is up to date.”
Also in their documents
Reversal rate
9/121,488 of 3,980 account-ban complaints reversed (37.4%).
“Complaint regarding a decision to suspend or terminate an account | Total number | 3980.0”
OkCupid 2025 EU transparency workbook, sheet 7 (appeals)
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 1488.0”
OkCupid 2025 EU transparency workbook, sheet 7 (appeals)
Speed
5/8Median 27 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 27.0 (hours)”
OkCupid 2025 EU transparency workbook, sheet 7 (appeals)
EU referee
10/10Named by Platform Control, ADR Center.
“LinkedIn Bumble Temu ebay Apple Distribution International Limited Badoo Zalando OkCupid Bing Pinterest Other platform”
ADR Center: scope or intake page
“Other platforms involved in 3 or fewer cases (LinkedIn, Vinted, OkCupid, Twitch, Amazon,”
Central European Appeals Hub: scope or intake page
Refund on termination
0/15The Terms say a user whose account OkCupid terminates or bans is not entitled to any refund, and the help centre says it does not refund unused membership time automatically.
“If your account is terminated by you or by OKCupid for any reason, these Terms continue and remain enforceable between you and OKCupid, and you will not be entitled to any refund for purchases made.”
Terms & Conditions s.9 Account Termination (Effective on September 22, 2025)
“suspend, terminate or ban your account without a refund”
Terms & Conditions s.9 Account Termination
“In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins.”
Also in their documents
Billing stops
0/5OkCupid's help centre says disabling an account does not cancel the subscription and Apple and Google Play keep billing; nothing says a ban stops billing.
“Disabling your account does not automatically cancel your subscription/auto-renewal.”
Help Center: How to Cancel and Unsubscribe, 'Note on renewals and disabled/deleted accounts' (card or PayPal)
“Those services do not know when your account on OkCupid is disabled, re-enabled, or even deleted, so they do not stop your subscription and you continue to be billed.”
Help Center: How to Cancel and Unsubscribe (Apple and Google Play)
“If you delete your account, we will automatically cancel your subscription/auto-renewal, and you will not be charged again.”
Also in their documents
- Filing
- Match Group EU transparency workbook, 1 January to 31 December 2025 (published 2026-02-28)
- Account-ban complaints
- 3,980 received, 1,488 reversed (37.4%)
- Median time to decide
- 27 hours
- Account terminations reported
- 166,874
- EU database
- 9,118 account statements filed in 2025, against 166,874 reported (5.5%). Latest account-level statement: 16 April 2026
Contracting entity named in its terms: MTCH Technology Services Limited (Ireland) for users in the EU, EEA, UK and Switzerland; Match Group Americas, LLC for all other users.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
5 Plenty of FishMatch Group 48/100 Written reasons: partlyStatements on record: partlyA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: full marksEU referee: noRefund on termination: noBilling stops: no
Ranks 5 of 24 with 48 out of 100. Strongest: the appeal box. Weakest: EU referee access.
- Where to appeal
- The Ban and Content Removal Appeal form. No login is needed.
- How long you have
- Six months from the action.
- Appeal again?
- Once. Repeat submissions are not considered and may change your place in the queue.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15POF's Terms say it may act without prior notice and may withhold the reason for a ban, and its help centre promises no notice, rule or facts to a banned user.
“A banned account means your profile is removed and your account is closed.”
Help Center: Your account was banned (no update date printed on the page)
“Plenty of Fish reserves the right to investigate and, if necessary, terminate your account should one or more of the Community Guidelines have been proven to be violated.”
Community Guidelines (no date printed)
“You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.”
Also in their documents
Why this score
Plenty of Fish's Terms use the same sentence as Match.com, BLK, HER, The League and OkCupid, that the reason for a ban may be withheld if sharing it could affect other users' safety or privacy, and all of those score 5.
Statements on record
0.1/10861 statements coded as an account suspension or termination were filed in the EU database in 2025, against 219,263 account decisions reported for the year: 0.4%. Latest account-level statement: 16 April 2026.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The 'Ban and Content Removal Appeal' form has a required free-text Description field and an attachments field, and it loads without a login.
“Please enter the details of your request.”
Ban and Content Removal Appeal form (Zendesk ticket form 22734210015771), 'Description*' field (required), seen logged out
“Choose a file or drag and drop here”
Ban and Content Removal Appeal form, 'Attachments' field
A person reads it
15/15POF's DSA transparency report, and the Match Group report covering Plenty of Fish, say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.
“appeals are reviewed by a dedicated human review team separate from the moderation team”
Plenty of Fish DSA transparency report data file, 1 Jan to 31 Dec 2025 (corrected version published 2026-06-11), sheet 11_qualitative, 'Safeguards applied to the use of automated means'
“appeals are reviewed by a dedicated human review team separate from the moderation team”
Plenty of Fish DSA transparency report data file, 1 Jan to 31 Dec 2025 (original version published 2026-02-28), same sheet
“Once that decision is made, it's final.”
Also in their documents
Reversal rate
9.6/12119 of 299 account-ban complaints reversed (39.8%).
“Complaint regarding a decision to suspend or terminate an account | Total number | 299.0”
Plenty of Fish 2025 EU transparency workbook, sheet 7 (appeals)
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 119.0”
Plenty of Fish 2025 EU transparency workbook, sheet 7 (appeals)
Speed
8/8Median 5 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 5.0 (hours)”
Plenty of Fish 2025 EU transparency workbook, sheet 7 (appeals)
EU referee
0/10No certified EU body names it.
Refund on termination
0/15POF's help centre says a banned account is not eligible for a refund, and its Terms say no refund on termination.
“If your account is banned, you are not eligible for a refund.”
Help Center: Your account was banned
“If your account is terminated by you or by POF for any reason, these Terms continue and remain enforceable between you and POF, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9 Account Termination (Effective on September 4, 2025)
“In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins.”
Also in their documents
Billing stops
0/5POF's Terms say a user must cancel or manage store subscriptions themselves to avoid further billing, and no POF document says a ban stops billing.
“you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.”
Terms of Use s.9 Account Termination
“Subscriptions automatically renew until you cancel.”
Terms of Use s.8b Internal Purchases and Subscriptions (card and web billing)
- Filing
- Match Group EU transparency workbook, 1 January to 31 December 2025 (published 2026-06-11)
- Account-ban complaints
- 299 received, 119 reversed (39.8%)
- Median time to decide
- 5 hours
- Account terminations reported
- 219,263
- EU database
- 861 account statements filed in 2025, against 219,263 reported (0.4%). Latest account-level statement: 16 April 2026
Contracting entity named in its terms: MTCH Technology Services Limited (Ireland) for users in the EU, EEA, UK and Switzerland; Plentyoffish Media ULC for all other users.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
6 TinderMatch Group 48/100 Written reasons: partlyStatements on record: partlyA box to answer in: noA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: full marksRefund on termination: noBilling stops: no
Ranks 6 of 24 with 48 out of 100. Strongest: human review. Weakest: the appeal box.
- Where to appeal
- Tinder's Appeals Center, signed in with your own login.
- How long you have
- Six months from the action; after that it shows as Expired.
- Appeal again?
- Once per violation. An action you have appealed cannot be appealed again.
- If it is refused, in the EU
- Platform Control, ADR Center, ADR Point, Central European Appeals Hub name Tinder as an app they will hear complaints about. Their decisions are not binding.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
10/15Tinder says the Appeal Center shows the name of the policy that was violated and a description of what happened, but no document promises that the ban notice itself carries them, and the Terms allow information to be withheld.
“Violation Type - The name of the policy that was violated.”
Help Center: Appeal Center glossary
“Description - Further details about what happened that resulted in action being taken for a violation.”
Help Center: Appeal Center glossary
“We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice”
Also in their documents
Statements on record
0.5/1059,187 statements coded as an account suspension or termination were filed in the EU database in 2025, against 2,169,598 account decisions reported for the year: 2.7%. It filed 1,858,046 statements of all kinds in 2025; the database does not show how many of the others relate to bans. Latest account-level statement: 16 April 2026.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
0/10The published appeal steps are two taps, 'Begin appeal' then 'Submit appeal', and no text field or upload is described anywhere.
“Tap Begin appeal. Tap Submit appeal.”
Help Center: Appealing a violation (ban, suspension, warning, content removal), 'How to appeal'
“If there are multiple violations you want to appeal, make sure they're all selected when you submit the appeal.”
Help Center: Appealing a violation (ban, suspension, warning, content removal), 'How to appeal'
“Be sure to provide specific details on why you are appealing the platform’s decision.”
Also in their documents
A person reads it
15/15Tinder's DSA transparency report, and the Match Group report that covers Tinder, both say appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.
“appeals are reviewed by a dedicated human review team separate from the moderation team”
Tinder DSA transparency report data file, 1 Jan to 31 Dec 2025 (published 2026-02-28), sheet 11_qualitative, 'Safeguards applied to the use of automated means'
“Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.”
Match Group DSA Safe Dating Report 2025, Appendix I.D (scope: group, names all Match Group brands)
“Reviewed by: Automated System - The violation was determined by automated tools and did not involve a human moderator.”
Also in their documents
Reversal rate
5.1/1212,058 of 56,991 account-ban complaints reversed (21.2%).
“Complaint regarding a decision to suspend or terminate an account | Total number | 56991”
Tinder 2025 EU transparency workbook, sheet 7 (appeals)
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 12058”
Tinder 2025 EU transparency workbook, sheet 7 (appeals)
Speed
7/8Median 19 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 19 (hours)”
Tinder 2025 EU transparency workbook, sheet 7 (appeals)
EU referee
10/10Named by Platform Control, ADR Center, ADR Point, Central European Appeals Hub.
“Facebook 238 Hinge 49 Instagram 207 Tinder 16”
RTR-GmbH, Fachbereich Medien: scope or intake page
“Hinge TikTok YouTube Google Maps Tinder Google Search Google Play”
ADR Center: scope or intake page
Refund on termination
0/15The Terms say a user whose account Tinder terminates or bans is not entitled to any refund, and there are no refunds for partially used periods.
“If your account is terminated by you or by Tinder for any reason, these Terms continue and remain enforceable between you and Tinder, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9 Account Termination (effective March 5, 2026)
“suspend, terminate, or ban your account without a refund”
Terms of Use s.9 Account Termination
“In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins.”
Also in their documents
Billing stops
0/5For Apple and Google Play subscriptions Tinder tells banned and suspended users to cancel the subscription themselves; nothing says billing stops automatically.
“If you subscribed using your iPhone or Android device, you'll need to cancel your subscription yourself.”
Help Center: My account is banned
“If you subscribed using your iPhone or Android device, you'll need to cancel your subscription yourself.”
Help Center: My account is suspended
- Filing
- Match Group EU transparency workbook, 1 January to 31 December 2025 (published 2026-02-28)
- Account-ban complaints
- 56,991 received, 12,058 reversed (21.2%)
- Median time to decide
- 19 hours
- Account terminations reported
- 2,169,598
- EU database
- 59,187 account statements filed in 2025, against 2,169,598 reported (2.7%). Latest account-level statement: 16 April 2026
Contracting entity named in its terms: EEA, UK and Switzerland: MTCH Technology Services Limited (10 Earlsfort Terrace, Dublin 2, D01 T380, Ireland). Japan: MG Japan Services GK. Everywhere else, including the US: Tinder LLC (Dallas, Texas).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
7 BLKMatch Group 43/100 Written reasons: partlyStatements on record: noA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: noRefund on termination: noBilling stops: no
Ranks 7 of 24 with 43 out of 100. Strongest: the appeal box. Weakest: statements on record.
- Where to appeal
- The Ban and Content Removal Appeal form. No login is needed.
- How long you have
- Six months from the action.
- Appeal again?
- Once. Repeat submissions are not considered and may change your place in the queue.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15BLK's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no BLK document promises a notice that names the rule.
“You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.4 (effective 9 November 2025)
“You understand and agree that BLK may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.9
“We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice”
Also in their documents
Statements on record
0/100 statements coded as an account suspension or termination were filed in the EU database in 2025, against 1,941 account decisions reported for the year: 0.0%. Latest account-level statement: 14 April 2026.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The BLK Appeals Form loads without login and has a required free-text Description box (a rich-text editor), a required Appeal Type selector, a required Phone Number and optional file attachments.
“Please enter the details of your request. A member of our support staff will respond as soon as possible.”
BLK Appeals Form (Zendesk ticket form 22734210015771), text under the Description field
“Please select what you're appealing.”
BLK Appeals Form, Appeal Type field
“Once you are banned, you are not allowed back into our community.”
Also in their documents
A person reads it
15/15BLK's own EU DSA transparency report says appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.
“appeals are reviewed by a dedicated team of human reviewers separate from the moderation team”
BLK DSA transparency report 2025 (published 28 February 2026), sheet 11_qualitative, 'Qualitative description of indicators of accuracy'
“Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.”
scope: group. Match Group DSA Safe Dating Report 2025, Appendix I.D. BLK is one of the twelve platforms the report names
“We use automated technology to confirm that at least one of your profile photos is a solo photo of you and to detect your face.”
Also in their documents
Reversal rate
6.4/124 of 15 account-ban complaints reversed (26.7%). Small base: a few cases move the rate a long way.
“Complaint regarding a decision to suspend or terminate an account | Total number | 15.0”
BLK 2025 EU transparency workbook, sheet 7 (appeals)
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 4.0”
BLK 2025 EU transparency workbook, sheet 7 (appeals)
Speed
7/8Median 20 hours to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 20.0 (hours)”
BLK 2025 EU transparency workbook, sheet 7 (appeals)
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms and the Community Guidelines say that if BLK ends the account there is no refund for purchases made.
“If your account is terminated by you or by BLK for any reason, these Terms continue and remain enforceable between you and BLK, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9
“BLK reserves the right to investigate and/or terminate your account without a refund of any purchases if you have misused the Service”
Community Guidelines, closing paragraph
Billing stops
0/5The Terms say the user must cancel any Apple or Google Play subscription separately to avoid further billing, and nothing says billing stops when BLK ends the account.
“However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play Store) to avoid additional billing.”
Terms of Use s.9
“BLK will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.”
Terms of Use s.8a
- Filing
- Match Group EU transparency workbook, 1 January to 31 December 2025 (published 2026-02-28)
- Account-ban complaints
- 15 received, 4 reversed (26.7%)
- Median time to decide
- 20 hours
- Account terminations reported
- 1,941
- EU database
- 0 account statements filed in 2025, against 1,941 reported (0.0%). Latest account-level statement: 14 April 2026
Contracting entity named in its terms: Match Group Americas, LLC (named in the Terms of Use, effective 9 November 2025, as the operator of BLK). The Help Centre 'Contacting Customer Care' page names different provider details: MTCH Technology Services Limited for EU users and Affinity Apps LLC for users outside the EU; the Privacy Policy names MTCH Technology Services Limited as controller for EEA, UK and Swiss users.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
8 happnOther owner 42/100 Written reasons: partlyStatements on record: noA box to answer in: partlyA person reads it: full marksReversal rate: full marksSpeed: partlyEU referee: noRefund on termination: noBilling stops: no
Ranks 8 of 24 with 42 out of 100. Strongest: human review. Weakest: statements on record.
- Where to appeal
- Email dispute@happn.com. It is free.
- How long you have
- Six months from the notice.
- Appeal again?
- Every complaint is reassessed, but repeating one after a rejection can be treated as abuse.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15happn says a member is notified of a suspension or sanction and can email customer service to ask for the reasons, but it does not promise to state the rule broken, and the Terms say it is not required to justify a termination.
“In the event of a sanction, users are notified and informed of the appeal process.”
Help Centre: Commitment to Users
“The Member is invited to contact HAPPN customer service by email in order to obtain more information on the reasons for the suspension”
Terms of Service Art. 14.4 (read from a saved copy)
“HAPPN is not required to justify its decision to terminate to the Member.”
Also in their documents
Statements on record
0/100 statements coded as an account suspension or termination were filed in the EU database in 2025, against 505,004 account decisions reported for the year: 0.0%. It filed 775,274 statements of all kinds in 2025; the database does not show how many of the others relate to bans.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
5/10The written appeal is by email to dispute@happn.com (or to customer service), which lets the member write freely, but happn publishes no appeal form and does not say attachments are accepted.
“The complaint can be submitted via email to the following address: dispute@happn.com, within six (6) months of receiving notification of the decision.”
Internal Complaint Handling System Regulations
“During this review, HAPPN reserves the right to request additional information from the user”
Internal Complaint Handling System Regulations
A person reads it
15/15happn's Terms say that when a member challenges a decision taken by its algorithms, under the suspension clause or the internal complaints system, the decision 'shall always be subject to a human review'.
“In the event of a challenge under the conditions provided for by this Article 14.4 or by Article 17 “Internal complaint handling system”, the decisions of HAPPN taken on the basis of these algorithms shall always be subject to a human review.”
Terms of Service Art. 7.3 (read from a saved copy)
“Every complaint will lead to a reassessment of the situation, except in cases of abusive complaints”
Internal Complaint Handling System Regulations
Reversal rate
12/126,619 of 9,983 account-ban complaints reversed (66.3%). Two half-year filings added together.
“happn | 2025-01-01/2025-06-30 | Internal complaints mechanism | Number of complaints submitted to the internal-complaints mechanism | Total number | 2075.0”
happn transparency workbooks (Commission template), 2025 first and second half
“happn | 2025-01-01/2025-06-30 | Internal complaints mechanism | Number of complaints submitted to the internal-complaints mechanism | Decisions reversed | 1525.0”
happn transparency workbooks (Commission template), 2025 first and second half
Speed
5/8Median 28.5 hours to decide.
“TOTAL | 0.0 | 194927.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 140401.0 | 0.0 | 0.0”
happn 2025 first-half workbook, sheet 6, TOTAL row (account suspensions 140,401)
EU referee
0/10No certified EU body names it.
Refund on termination
0/15happn's Terms say no reimbursement is made when it terminates for breach ('in all cases'), unused SuperCrushs and Boosts are deleted without compensation, and refund requests go to Apple or Google.
“In all cases, no reimbursement will be made if the Member is a HAPPN subscriber or has purchased Packs (of SuperCrushs and/or Boosts).”
Terms of Service Art. 9.7 (Early Termination of the Contract by the Member or by HAPPN) (read from a saved copy)
“In the event of termination by the Member before the end of the subscription period, the sums paid to HAPPN for this period will be forfeited and will not be returned to the Member.”
Terms of Service Art. 9.5 (read from a saved copy)
“the right of withdrawal, if applicable, must be exercised directly through the App Store or Google Play.”
Also in their documents
Billing stops
0/5happn's documents say a subscription must be cancelled in the Apple or Google store, and that deleting the account or app does not cancel it; they do not say billing stops when happn ends the account.
“the subscriber Member who decides to delete his or her Account can terminate their subscription to HAPPN by contacting the Apple App Store or Google Play Store”
Terms of Service Art. 14.3 (read from a saved copy)
“Subscriptions are automatically renewed by default, unless the Member cancels using the dedicated function on the platform on which the Member has taken out the subscription”
Terms of Service Art. 9.5 (read from a saved copy)
- Filing
- happn transparency workbooks (Commission template), 2025 first and second half, 1 January to 31 December 2025 (two half-year workbooks added together) (published 2026)
- Account-ban complaints
- 9,983 received, 6,619 reversed (66.3%)
- Median time to decide
- 28.5 hours
- EU database
- 0 account statements filed in 2025, against 505,004 reported (0.0%)
Contracting entity named in its terms: HAPPN SAS (French Societe par Actions Simplifiee), Paris RCS no. 535 217 723, 5 rue Feydeau, 75002 Paris. Same entity for all users; no separate US or UK contracting entity found.
Some documents in this row were read from saved copies; each such quote is marked.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
9 The LeagueMatch Group 42/100 Written reasons: partlyStatements on record: partlyA box to answer in: full marksA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: noRefund on termination: noBilling stops: no
Ranks 9 of 24 with 42 out of 100. Strongest: the appeal box. Weakest: EU referee access.
- Where to appeal
- The Ban and Content Removal Appeal form. No login is needed.
- How long you have
- Six months from the action.
- Appeal again?
- Submit only one. Multiple submissions are not considered.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15The League's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no League document promises a notice that names the rule.
“You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.4 (effective 12 December 2025)
“You understand and agree that The League may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.9
“We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice”
Also in their documents
Statements on record
0.1/101 statement coded as an account suspension or termination were filed in the EU database in 2025, against 374 account decisions reported for the year: 0.3%. Latest account-level statement: 21 January 2025.
How the counts were made: the Commission's aggregate filesThe app's own report
A box to answer in
10/10The League Appeals Form loads without login and has a required free-text Description box (a rich-text editor with no length limit set), a required Appeal Type selector, a required Phone Number and optional file attachments.
“Please enter the details of your request. A member of our support staff will respond as soon as possible.”
The League Appeals Form (Zendesk ticket form 22734210015771), text under the Description field. Page DOM: required <textarea name="request[description]"> with no maxlength
“Please select what you're appealing.”
The League Appeals Form, Appeal Type field
A person reads it
15/15The League's own EU DSA transparency report says appeals are reviewed by a dedicated team of human reviewers separate from the moderation team.
“appeals are reviewed by a dedicated team of human reviewers separate from the moderation team”
The League DSA transparency report 2025 (published 28 February 2026), sheet 11_qualitative, 'Qualitative description of indicators of accuracy'
“Appeals are reviewed by a dedicated team of human reviewers who are separate from the content moderation team.”
scope: group. Match Group DSA Safe Dating Report 2025, Appendix I.D. The League is one of the twelve platforms the report names
“This processing may lead to suspension or account closure for users who are reported or found to engage in illegal or unauthorized activities, both on and off our services”
Also in their documents
Reversal rate
8.4/1215 of 43 account-ban complaints reversed (34.9%). Small base: a few cases move the rate a long way.
“Complaint regarding a decision to suspend or terminate an account | Total number | 43.0”
The League 2025 EU transparency workbook, sheet 7 (appeals)
“Complaint regarding a decision to suspend or terminate an account | Decisions reversed | 15.0”
The League 2025 EU transparency workbook, sheet 7 (appeals)
Speed
3/8Median 3.8 days (91 hours) to decide.
“Complaint regarding a decision to suspend or terminate an account | Median time | 91.0 (hours)”
The League 2025 EU transparency workbook, sheet 7 (appeals)
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms say that if The League ends the account there is no refund for purchases made.
“If your account is terminated by you or by The League for any reason, these Terms continue and remain enforceable between you and The League, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9
“Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods or Virtual Items, except if the laws applicable in your jurisdiction provide for refunds.”
Terms of Use s.8d
Billing stops
0/5The Terms say the user must cancel any Apple or Google Play subscription separately to avoid further billing, and the Help Centre says an Apple or Google subscription is not cancelled automatically when an account is deleted.
“However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.”
Terms of Use s.9
“If you have a subscription that is billed through Apple or Google, it will not be automatically canceled when you delete your account.”
Help Centre: How do I delete my account?
- Filing
- Match Group EU transparency workbook, 1 January to 31 December 2025 (published 2026-02-28)
- Account-ban complaints
- 43 received, 15 reversed (34.9%)
- Median time to decide
- 3.8 days (91 hours)
- Account terminations reported
- 374
- EU database
- 1 account statements filed in 2025, against 374 reported (0.3%). Latest account-level statement: 21 January 2025
Contracting entity named in its terms: MTCH Technology Services Limited (Ireland) for users in the EU, EEA, UK and Switzerland; Match Group Americas, LLC for all other users.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
10 FeeldOther owner 40/100 Written reasons: partlyStatements on record: noA box to answer in: full marksA person reads it: partlyReversal rate: nothing publishedSpeed: partlyEU referee: noRefund on termination: partlyBilling stops: no
Ranks 10 of 24 with 40 out of 100. Strongest: the appeal box. Weakest: statements on record. Nothing checkable on 1 of 9 measures.
- Where to appeal
- Feeld's moderation appeals form, or email support@feeld.co.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
10/15Feeld's Help Centre says that when a member is reported it will tell them what action it is taking and why, in a Statement of Reasons, but it does not say what that statement contains, and the Terms allow action without prior notice.
“Tell you what action we are taking and why (this is set out in a document called a Statement of Reasons)”
Help Centre: How Feeld complies with the Digital Services Act, 'What happens if someone reports you'
“If we decide to suspend your account, we will give you prior warning and explain why we are considering doing that.”
Help Centre: How Feeld complies with the Digital Services Act, 'How do we investigate reports?'
“with immediate effect, without prior notice, and without refund if, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing Feeld in any way”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
10/10The appeal form the Terms link to loads without a login and has a free-text Description box and an optional file upload for screenshots; no character limit is set in the page.
“To appeal a moderation decision, please complete and submit the following form”
UK / International Terms of Use s.25.1 (links to Zendesk ticket form 12960180849820) (read from a saved copy)
“EU Digital Services Act: Profile & Content Moderation Appeals”
Appeal form page, form title
A person reads it
8/15Feeld says specially trained moderation teams handle appeals, but no Feeld text says an appeal is decided by a person or 'not solely by automated means'.
“Specially trained moderation teams handle complaints, appeals and unblock requests.”
UK / International Terms of Use s.26.6 (read from a saved copy)
“Feeld also keeps under review block and appeal processes for both automated and human moderation decisions”
UK / International Terms of Use s.26.2 (read from a saved copy)
“Most questions are answered here without the need for human intervention.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
2.5/8Help Centre: someone responds to a ban enquiry 'in a day or two' (up to about 48 hours); Terms: complaints resolved 'as soon as possible within a few days'. Neither is a deadline for deciding an appeal.
“Someone will respond in a day or two. Note: We do not offer live support.”
Help Centre: My account is banned
“We will try to answer your enquiry or resolve any complaint as soon as possible within a few days of your submission.”
UK / International Terms of Use s.2.3 (read from a saved copy)
EU referee
0/10No certified EU body names it.
Refund on termination
10/15If Feeld closes an account on 30 days' notice it refunds the unused part of the subscription, but the Terms say enforcement action after a breach is 'without refund' and the Help Centre says banned accounts get no refund.
“Subject to section 15.3 above, we may also close your Account by providing you with at least 30 days’ notice of termination.”
UK / International Terms of Use s.15.6 (read from a saved copy)
“If you are a paying subscriber and we close your Account, we will refund you any amounts you have paid in advance for any unexpired portion of your subscription term.”
UK / International Terms of Use s.15.6 (read from a saved copy)
“Only the app stores can issue refunds for their apps, including Feeld.”
Also in their documents
Billing stops
0/5Feeld's Help Centre says subscriptions are managed by Apple or Google and only the subscriber can cancel them, and that deleting an account does not cancel a paid subscription; no text says billing stops when Feeld ends the account.
“All memberships must be canceled by the subscriber though their respective app store. Our Support team cannot cancel a Majestic membership.”
Help Centre: Cancel your Majestic membership
“Deleting a Feeld account will not automatically cancel a paid subscription.”
Help Centre: Delete your account
“Your subscription continues until cancelled by you or we terminate your access to or use of Feeld or your subscription in accordance with these Terms.”
Also in their documents
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Feeld Limited (Feeld Ltd), registered in England and Wales, company number 08916634. Named in the UK / International Terms. The US Terms are operated by the same company.
Some documents in this row were read from saved copies; each such quote is marked.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
11 GrindrOther owner 39/100 Written reasons: partlyStatements on record: noA box to answer in: partlyA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: noRefund on termination: partlyBilling stops: no
Ranks 11 of 24 with 39 out of 100. Strongest: human review. Weakest: statements on record.
- Where to appeal
- Grindr's web ban-appeal form, which its help centre says every ban appeal must use. Its Terms also name help@grindr.com.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
5/15The 2026 Terms say Grindr may terminate 'for any reason and without any notice', with a 30-day notice promise only for paying users who have not breached the Terms; nothing published promises to tell a banned user which rule they broke.
“If You have paid for a Premium Service, Grindr will give You at least 30 days’ notice of termination of Your access to the Grindr Services or any User Account unless Your profile content or Your conduct within the Grindr Services violates Our Terms of Service or You have otherwise breached this...”
2026 Terms and Conditions of Service, s.13 (Our refusal or suspension of Your service) (read from a saved copy)
“we may not be able to share with you the full reason for a ban”
Grindr help centre: How Grindr moderates content and profiles (copy dated 28 August 2026)
“any termination of Your access to the Grindr Services or any User Account You may have or portion thereof may be effected without prior notice”
Also in their documents
Why this score
Grindr's help centre says a banned user may not be told the full reason, the same 5-level wording as Hinge and Match.com.
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10Grindr's help centre says all ban appeals must go through its web appeal form, and its Terms name help@grindr.com. Neither describes a text field.
“We do require all ban appeals to be submitted through this form”
Grindr help centre: How Grindr moderates content and profiles (copy dated 28 August 2026)
“If You believe that Grindr has suspended or terminated Your User Account in error, You may contact Us at help@grindr.com at any time.”
2026 Terms and Conditions of Service, s.13 (read from a saved copy)
A person reads it
15/15Grindr's help centre says a banned user's appeal is reviewed by a specially trained team member who was not involved in the ban, and that anyone banned by an automated tool has the right to request a human review through the appeal process.
“Your appeal will then be reviewed by a specially trained team member who was not involved in the initial decision to ban your account, so as to ensure a fair review.”
Grindr help centre: How Grindr moderates content and profiles (copy dated 28 August 2026)
“you always have the right to request a human review through our appeal process”
Grindr help centre: Your Privacy & Artificial Intelligence at Grindr (copy dated 28 August 2026)
Reversal rate
2.6/1291,795 of 840,723 account-ban complaints reversed (10.9%). Read on 3 September 2026. Grindr's report says its figures are global.
Speed
1/8Median 11.7 days (281 hours) to decide. Grindr's report says the fourth-quarter median fell to 46 hours after extra staffing.
EU referee
0/10No certified EU body names it.
Refund on termination
10/15The Terms promise a pro-rata refund of unused prepaid Premium fees if Grindr terminates the account, but let Grindr keep the money if it terminates because the user violated the Terms.
“If You have paid for a Premium Service and Grindr terminates Your access to the Grindr Services or any User Account, Grindr will give a pro-rata refund for any amounts pre-paid, but unused for such Premium Services”
2026 Terms and Conditions of Service, s.13 (Our refusal or suspension of Your service) (read from a saved copy)
“provided that if Grindr terminates Your access to the Grindr Services or any User Account because You have violated Our Terms of Service, Grindr will be entitled to retain the amounts that You paid for the Grindr Services.”
2026 Terms and Conditions of Service, s.13 (same sentence, for-cause carve-out) (read from a saved copy)
“ALL PREVIOUSLY PAID AMOUNTS ARE NON-REFUNDABLE.”
Also in their documents
Billing stops
0/5Nothing in the published Terms says a Premium subscription is cancelled or charges stop when Grindr ends the account; the Terms say the user must update subscription settings in the Apple, Google Play or Grindr app to cancel.
“IN ORDER TO CANCEL, YOU MUST UPDATE YOUR GRINDR SUBSCRIPTION SETTINGS IN YOUR APPLE ACCOUNT, GOOGLE PLAY, OR GRINDR APP, DEPENDING ON WHERE YOU ENROLLED.”
2026 Terms and Conditions of Service, Premium Services / cancellation (read from a saved copy)
“You acknowledge and agree that Google, Apple, or another third-party platform provider (as applicable, based on the device and operating system You use) may be the merchant of record for transactions involving the Grindr Services.”
2026 Terms and Conditions of Service, s.13 (read from a saved copy)
“Grindr will give a pro-rata refund for any amounts pre-paid, but unused for such Premium Services”
Also in their documents
- Filing
- Grindr 2025 EU Digital Services Act Transparency Report (spreadsheet), 1 February to 31 December 2025 (published 2026-02-27)
- Account-ban complaints
- 840,723 received, 91,795 reversed (10.9%)
- Median time to decide
- 11.7 days (281 hours)
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Grindr LLC (named in the 2026 Terms and Conditions of Service, effective the earlier of July 6, 2026 or user acceptance).
This row was read from saved copies of the app’s documents; each such quote is marked.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
12 HilyOther owner 32/100 Written reasons: partlyStatements on record: noA box to answer in: partlyA person reads it: full marksReversal rate: partlySpeed: partlyEU referee: noRefund on termination: noBilling stops: no
Ranks 12 of 24 with 32 out of 100. Strongest: human review. Weakest: statements on record.
- Where to appeal
- Hily's Contact us form, or email support@hily.com.
- How long you have
- Six months from the decision, for EU and UK users.
- Appeal again?
- Multiple submissions may not be considered, and Hily calls its appeal decision final.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
5/15Hily's Moderation Policy says a user whose content is moderated after a report is told that it was moderated "and why", but nothing published promises the specific rule and the facts relied on, and the Terms reserve the right to ban with no explanation.
“we will notify the reported user that their content was moderated and why.”
Moderation Policy, Moderation procedure, Notices to users
“at any time in its sole discretion, for any reason or no reason, without explanation and without notice”
Also in their documents
Why this score
The sentence that promises 'why' covers a reported user's content being moderated, not a ban made on Hily's own detection.
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10The appeal goes through Hily's general Contact us form (linked as 'this form' from the Colorado page) or an email to support@hily.com; the form has a free-text message box but no appeal option in its subject list and no file upload.
“you can submit an appeal directly through this form or email at support@hily.com”
Colorado Safety Policy, What happens to a user who is reported (the word 'form' links to https://hily.com/contact-us/)
“I need help with the app Influencer Marketing Manager Partnerships Manager I have a privacy issue Report prohibited content Other questions”
Contact us page, subject drop-down options (no 'appeal' option)
A person reads it
15/15Hily's Moderation Policy says an EU or UK appeal is evaluated by two human reviewers who were not involved in the original decision, with a third if they disagree.
“Your appeal will be evaluated separately by 2 (two) human reviewers who were not involved in the original evaluation, guaranteeing an impartial assessment.”
Moderation Policy, APPEAL (FOR EU AND UK USERS)
“If the reviewers fail to make a unanimous decision, the third reviewer will make an independent assessment of the content in question and make a decision. Appeal decision is final.”
Moderation Policy, APPEAL (FOR EU AND UK USERS)
“Hily employs automated decision-making as part of our moderation efforts to detect and remove spammers, non-compliant images, messages, bots, etc. through artificial intelligence.”
Also in their documents
Reversal rate
0.3/124 of 309 account-ban complaints reversed (1.3%). Hily prints one pooled figure that includes reporters' appeals, so this rate is a floor for account bans.
“309 4 24 hours”
Hily 2025 transparency report (PDF), appeals table
Speed
7/8Median 24 hours to decide.
“309 4 24 hours”
Hily 2025 transparency report (PDF), appeals table
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms say fees already paid are nonrefundable when Hily ends an account for cause and that refundability is in Hily's sole discretion; the help centre says Hily cannot refund unused subscription time.
“you agree that all fees then paid to Hily by you will be nonrefundable, except as otherwise provided by law”
Terms of Use s.19 Termination, Termination by Hily
“All decisions as to the refundability of the fees are in Hily’s sole discretion.”
Terms of Use s.19 Termination, Termination by Hily
“at Hily’s sole and absolute discretion”
Also in their documents
Billing stops
0/5Hily says in its own Moderation Policy that a ban does not cancel the Premium subscription and the user must cancel it; the Terms add that pending subscription payments become immediately due.
“NOTE: Your subscription will remain active until you cancel it on Hily or the App Store and Google Play store, whichever applies. The ban on your Hily account DOES NOT automatically cancel your Hily Premium subscription.”
Moderation Policy, appeal section (NOTE)
“and all outstanding or pending payments under the terms of your subscription will immediately be due and payable.”
Terms of Use s.19 Termination, Termination by Hily (for cause)
“terminate your profile and cancel your subscription and/or membership and/or report your violations to competent authorities”
Also in their documents
- Filing
- Hily DSA transparency report, 2025 edition, 1 January to 31 December 2025 (EU) (published September 2026)
- Account-ban complaints
- 309 received, 4 reversed (1.3%)
- Median time to decide
- 24 hours
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Hily Corp., 3172 North Rainbow Boulevard #1132, Las Vegas, NV 89108, USA (named as the party in the Terms of Use effective Dec 10, 2024).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
13 ZooskOther owner 28/100 Written reasons: partlyStatements on record: partlyA box to answer in: partlyA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: partlyBilling stops: full marks
Ranks 13 of 24 with 28 out of 100. Strongest: billing stopping. Weakest: EU referee access. Nothing checkable on 2 of 9 measures.
- Where to appeal
- The Verify my identity button on the blocked-account screen if you see it, otherwise Customer Support.
- How long you have
- No deadline published.
- Appeal again?
- You can try again if verification fails.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15A blocked member sees an 'Access to your account has been blocked' screen, but Zoosk says it does not share which automated check flagged an account and publishes only general lists of reasons.
“If your account is blocked, you'll see a screen titled Access to your account has been blocked.”
Help Centre: How do I appeal a blocked account? (updated 2026-09-30). Notice of the action, no reason.
“For your security, we don't share which automated check flagged an account.”
Same article
Statements on record
0.5/104 statements coded as an account suspension or termination were filed in the EU database in 2025. No total of account decisions is published, so the share cannot be worked out. Latest account-level statement: 17 April 2025.
A box to answer in
5/10Some automated blocks can be appealed with a 'Verify my identity' button (government ID and selfie video, no text box).
“If your account qualifies, you'll see a Verify my identity button on the screen that tells you your account is blocked. If you don't see it, your account does not qualify.”
Help Centre: How do I appeal a blocked account?
“If it still doesn't work, contact Customer Support and a member of our team will review your account.”
Same article
“Accounts blocked for chargebacks or for breaking our Terms of Service cannot be restored through identity verification.”
Also in their documents
A person reads it
8/15Zoosk says 'a member of our team will review your account' if ID verification fails, and that terms-related blocks are decided by its Trust & Safety team, but the main appeal path restores accounts automatically and no document says appeals are reviewed by a human or not solely automatically.
“If it still doesn't work, contact Customer Support and a member of our team will review your account.”
Help Centre: How do I appeal a blocked account?
“Blocks for behavior that breaches our terms or our community guidelines are decided by our Trust & Safety team and aren't resolved by identity verification.”
Same article
“If verification passes, we restore your account automatically, usually within a few minutes.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
5/15All purchases are 'final and non-refundable' and being blocked does not by itself make a charge refundable, but Zoosk points blocked members to state and country cancellation and refund rights and to Apple or Google for store purchases.
“Being blocked does not by itself make a past charge refundable, but you may have refund rights depending on where you live and when you subscribed.”
Help Centre: What happens to my subscription if my account is blocked? (updated 2026-09-21)
“Some states and countries provide limited cancellation or refund rights that apply regardless of this policy.”
Help Centre: What is Zoosk's refund policy? (updated 2026-09-21)
“All Zoosk purchases are final and non-refundable.”
Also in their documents
Billing stops
5/5Zoosk says blocking an account automatically cancels a subscription bought on its website, with no further charges; Apple and Google subscriptions are not cancelled.
“Blocking an account cancels a subscription bought on the Zoosk website (paid via credit card or PayPal) automatically.”
Help Centre: What happens to my subscription if my account is blocked? (updated 2026-09-21)
“When an account is blocked, any active subscription bought on our website is canceled. You will not be charged again, and you do not need to contact us to arrange it.”
Same article
“Being blocked on Zoosk does not stop the charge.”
Also in their documents
- EU database
- Filed under one shared registration with its sister brands: 4 account statements in 2025 for all of them.
Contracting entity named in its terms: Black Cap Holdings, LLC (one shared Terms of Use for Zoosk, Jdate, JSwipe, Christian Mingle and LDS Singles). Used: the Black Cap Terms of Use 'Last Modified: September 25, 2026', which the zoosk.com footer links to. The older Spark-era Zoosk terms at docviewer.zoosk.com (Zoosk, Inc.) were NOT used: that host refused connections today and the zoosk.com footer does not link to it.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
14 Coffee Meets BagelOther owner 26/100 Written reasons: partlyStatements on record: noA box to answer in: partlyA person reads it: partlyReversal rate: not applicableSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 14 of 24 with 26 out of 100. Strongest: written reasons. Weakest: statements on record. Nothing checkable on 1 of 9 measures. Scored out of 88 points, then scaled to 100, because a measure left out does not apply or was not assessed.
- Where to appeal
- Outside the US, the appeal form named in the help centre, which is the only method it accepts. It was showing as inactive when we checked.
- How long you have
- Six months outside the US. None published in the US.
- Appeal again?
- Once outside the US: "You can only appeal a ban once."
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
10/15The Worldwide Terms promise a written statement of the principal reasons when CMB terminates the Agreement, with three narrow exceptions; the US Terms make no such promise.
“we will provide you with a written statement of the principal reasons for our decision, except where doing so would: (i) compromise an ongoing security investigation”
Worldwide Terms of Service (Coffee Meets Bagel Pte. Ltd.) s.5.2
“We may without prior notice to you suspend, disable, or delete your account (or any part thereof) to the Services or stop your access to the website if we determine that you have violated any provision of this Agreement”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10The Worldwide help article says appeals must use one named form and asks for 'a brief statement', but that form is inactive and its page shows no fields; the US route is 'contact Customer Support'.
“To submit your appeal, you must use the form I want to appeal a decision on my profile or content”
Help centre (Worldwide): Digital Services Act, Disputes about decisions on your content and account
“When submitting your appeal, please provide a brief statement explaining why you believe the ban was a mistake.”
Help centre (Worldwide): Digital Services Act
A person reads it
8/15CMB says appeals are 'reviewed' or handled by 'our team', and offers human review of significant automated decisions on request where the law gives that right; it never says a person decides an appeal.
“Be sure to include your CMB account details, as our team may need to follow up accordingly.”
Help centre (Worldwide): Digital Services Act
“To the extent you have a right under applicable law to request human review of any automated decision that significantly affects you, you may exercise that right by contacting us at help@coffeemeetsbagel.app.”
Worldwide Terms of Service s.15.5 (Automated decision-making and profiling)
“They do not constitute solely automated decision-making that produces legal or similarly significant effects on you within the meaning of Article 22 of the GDPR.”
Also in their documents
Reversal rate
0/125,675 of 6,492 appeals accepted (87.4%), in an Australia-only report covering six months and one appeal channel. Not comparable with the other figures, so it is not scored.
“Total Number of Appeals Number of Appeals Accepted 6492 5675”
Coffee Meets Bagel Transparency Report 2025 (Australia only)
“the figures referenced here reflect users who have completed identity verification via this specific channel and do not represent all appeal or support activity across our platform”
Coffee Meets Bagel Transparency Report 2025 (Australia only)
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15Worldwide help centre: all purchases are final and non-refundable except where local law provides a refund; the US Terms expressly allow CMB to end an account 'without reimbursing any transactions'.
“all purchases are final and non-refundable. There are no refunds including partially used periods. The exception to this policy is if the laws applicable in your jurisdiction provide for refunds.”
Help centre (Worldwide): What is your refund policy?
“Where you initiate a refund directly through the Apple App Store, we may share your app usage and consumption data with Apple Inc. for the purpose of reviewing your request.”
Worldwide Terms of Service s.13.5 (store refund route)
“YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF ANY ONE-TIME PAYMENT OR SUBSCRIPTION FEE AT ANY TIME.”
Also in their documents
Why this score
5 is given only where the ban or termination terms themselves point to a refund route, as Hinge's banned-account article does. Coffee Meets Bagel's general line, that purchases are final except where local law provides a refund, is not about termination, and its US Terms let it end an account without reimbursing any transaction.
Billing stops
0/5Both sets of Terms and the help centre say the user must cancel the Apple or Google subscription separately and will keep being charged if they do not, including after CMB ends the account.
“Should you fail to do so, you will still continue to be charged for your paid subscription for which you are fully responsible for paying.”
Worldwide Terms of Service s.5.4
“In such cases, you must liaise with your subscription payment provider (such as the Apple App Store or Google Play Store) to discontinue the subscription as Coffee Meets Bagel cannot terminate any subscriptions you may have”
US Terms of Service s.8, after 'your permission to access the Service will be immediately withdrawn'
- Filing
- Coffee Meets Bagel Transparency Report 2025 (Australia only), 1 January to 30 June 2025, Australia only, one appeal channel (published 2025)
- Account-ban complaints
- 6,492 received, 5,675 reversed (87.4%)
- Account terminations reported
- 11,286
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Coffee Meets Bagel Pte. Ltd. for users outside the United States (Worldwide Terms, Singapore law); Coffee Meets Bagel, Inc. for US users (US Terms).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
15 BreezeOther owner 25/100 Written reasons: partlyStatements on record: noA box to answer in: partlyA person reads it: partlyReversal rate: nothing publishedSpeed: partlyEU referee: noRefund on termination: noBilling stops: not applicable
Ranks 15 of 24 with 25 out of 100. Strongest: written reasons. Weakest: statements on record. Nothing checkable on 1 of 9 measures. Scored out of 95 points, then scaled to 100, because a measure left out does not apply or was not assessed.
- Where to appeal
- The objection form linked in your ban notice, or email complaints@breeze.social.
- How long you have
- Objection: none published. Complaint: six months from the notice.
- Appeal again?
- No limit published.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
10/15Breeze's Terms promise to notify the user of a termination 'providing reasons' and a way to object, and its Guidelines say the category of the violation is shared with the reported user.
“We will notify the User of the termination of the Services, Agreement and/or deletion of the Account, providing reasons and a possibility to object to our decision.”
User Terms (EU and UK) Art. 3(1)
“When we take action on a report, the category of the violation will be shared with the reported user.”
User Guidelines, 4. Moderation procedure (Moderation following user reports)
“The identity of the reporter and the elaboration the reporter provided are shared only with Breeze and will not be provided to the reported user.”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10Objections to a ban go through a web form whose link is sent only in the ban notification (its fields could not be seen); complaints go by email, where the user gives 'the reason for your complaint'.
“For warnings and bans, the notification you received about the decision contains a link to a form where you can submit your objection.”
User Guidelines, Objections to our violation decisions
“For minor violations (where your profile has been unpublished without a warning or ban), send a message to the Helpdesk in the app. Mention the decision you're objecting to and why.”
User Guidelines, Objections to our violation decisions
A person reads it
8/15Breeze says a human review can be requested for automated profile rejections and that a support team answers objections, but does not say a person decides ban objections or complaints.
“You will be able to request a human review, provide additional context, and express your point of view.”
Privacy Statement s.14, Automated Decision Making and Profiling (Appeal Mechanism, profile rejections)
“you have the right to object to automated decision-making. If you wish to exercise this right, you can request a fully manual review by contacting us in the App or via email to our DPO.”
Privacy Statement s.14 (Right to Object)
“we use large-language models to flag profiles for review on whether they adhere to our User Guidelines and to approve or reject profiles from our App.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0.5/8Breeze aims to respond to objections and to complaints within 14 business days (336 hours counting 24 hours per business day, roughly 20 calendar days).
“Our support team aims to respond to your complaint within 14 business days.”
User Guidelines, Objections to our violation decisions
“We aim to respond within 14 business days of receiving your complaint.”
User Guidelines, Complaint handling procedure
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The EU/UK and US Terms say that on termination or account deletion the user is no longer entitled to a refund, and refund requests must be made while the account is still active.
“Upon termination of the Agreement or deletion of your Account, you will no longer be entitled to any refund of payments already made or Date Tokens that are non-refundable under art 5. Any refund requests must be submitted while your Account is still active and within the applicable refund period.”
User Terms (EU and UK) Art. 3(6)
“Upon termination of the Agreement or deletion of your Account, you will no longer be entitled to any refund of payments already made or Date Tokens that are non-refundable under art 5.”
User Terms (US) Art. 4
“Date Tokens are refundable within 14 (fourteen) days from the date of purchase, provided they remain in your wallet”
Also in their documents
Billing stops
0/5Breeze has no subscriptions: it charges per date token, so there is no recurring billing to stop.
“This is our only business model - no subscriptions, no ads, no selling your data.”
FAQ, Payment, refunds & date tokens
“When we provide our Services, payments for Dates are made by using Date Tokens. For other paid Service(s), direct payment is the default payment method.”
User Terms (EU and UK) Art. 4
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Breeze Social B.V., Stationsplein 45, 3013 AK Rotterdam (EEA, UK and Switzerland users); Breeze Social Inc. for US users.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
16 eharmonyOther owner 24/100 Written reasons: noStatements on record: noA box to answer in: partlyA person reads it: partlyReversal rate: nothing publishedSpeed: partlyEU referee: noRefund on termination: partlyBilling stops: no
Ranks 16 of 24 with 24 out of 100. Strongest: refund on termination. Weakest: written reasons. Nothing checkable on 1 of 9 measures.
- Where to appeal
- The Customer Care request form. For a closure, write "Closure Dispute" in the message.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
0/15No document promises to tell a suspended or terminated member which rule they broke, or even that action was taken; the terms reserve termination 'without notice, for any reason or no reason'.
“we may ask you to stop your non-compliant activities (or otherwise send you a warning that your activities do not comply with our conduct requirements)”
UK General Terms and Conditions of Use cl. 7.9 (Version 06 January 2026). Lists the actions eharmony 'may' take; warning is optional and no notice or reason is promised for suspension or termination.
“we may remove content, issue warnings, suspend violators (short-term and/or permanently), or suspend the corresponding profile.”
UK Safety Policy and Community Guidelines s.2.2 (Updated on July 15, 2026). Enforcement options listed; no promise to state the rule or the facts.
“eharmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason.”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10Appeals go through eharmony's generic Customer Care 'Ask A Question' form, which has a required free-text 'Your Question' box (no practical length limit) but no appeal category and no file upload on the first step.
“may submit an appeal by completing our Customer Care request form”
UK Community Guidelines s.2.2. The words 'Customer Care request form' are bold text, not a hyperlink, in the page source.
“If you are disputing a closure, please indicate "Closure Dispute" in the body of your email.”
Help Centre: Why was my account closed?
A person reads it
8/15Appeals are 'reviewed by an eharmony agent'; the documents never say a human or 'not solely automated', and the outcome is stated to be in eharmony's discretion.
“Appeals are reviewed by an eharmony agent to assess whether the enforcement action should be upheld or modified, based on the information available at the time of review.”
UK Community Guidelines s.2.2 (Updated on July 15, 2026). The same sentence is in the US Guidelines (saved copy, dated March 5, 2026).
“In enforcing these Community Guidelines, we rely on a combination of manual and automated review.”
UK Community Guidelines s.2.1
“Appeal outcomes are determined in eharmony's discretion.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0.5/8Closure disputes: 'generally' a final decision within 10 business days of eharmony starting its investigation (counted here as 10 x 24 hours; roughly 14 calendar days). The clock starts only when eharmony decides to investigate, which is at its discretion.
“We will generally respond with our final decision within 10 business days of initiating our investigation.”
Help Centre: Why was my account closed?
EU referee
0/10No certified EU body names it.
Refund on termination
10/15UK terms promise a refund of the unused Premium Membership even when eharmony terminates for misuse (less a cost deduction); the US and Australia terms make fees non-refundable when access is suspended for breach.
“If we decide to terminate your subscription because you have misused the Service, we will refund to you any payment that you have already made to us for any unused portion of the Premium Membership that we have not provided.”
UK General Terms and Conditions cl. 7.9
“However, we may still also deduct from this refund or charge you a reasonable amount as compensation for any costs we incur as a result of your non-compliance with these terms.”
UK General Terms and Conditions cl. 7.9
Billing stops
0/5No document says billing stops when eharmony ends the account; UK terms keep payment obligations in place after termination and store subscriptions must be cancelled with Apple or Google.
“Any applicable payment obligations (either from the Premium Membership or with respect to virtual goods) remain in place notwithstanding termination of your Premium Membership.”
UK General Terms and Conditions cl. 5.2 (about termination by the member; nothing equivalent is said for termination by eharmony)
“any purchase and/or subscription is concluded (and must be cancelled or terminated) through Apple / Google”
UK General Terms and Conditions cl. 2.4
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: UK terms: eHarmony UK Ltd. (Altrincham, Cheshire). US and Australia terms: eHarmony, Inc., a Delaware corporation.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
17 Match.comMatch Group 23/100 Written reasons: partlyStatements on record: noA box to answer in: full marksA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 17 of 24 with 23 out of 100. Strongest: the appeal box. Weakest: statements on record. Nothing checkable on 2 of 9 measures.
- Where to appeal
- The Ban and Content Removal Appeal form. No login is needed.
- How long you have
- Six months from the action.
- Appeal again?
- Once. Repeat submissions are not considered and may change your place in the queue.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15Match's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no US document promises a written notice naming the rule.
“You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.4 (effective 12 September 2025)
“You understand and agree that Match may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.9
“We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
10/10The Match Appeals Form loads without login and has a required free-text Description box (no length limit set in the page), a required Appeal Type selector and optional file attachments.
“Please enter the details of your request. A member of our support staff will respond as soon as possible.”
Match Appeals Form (Zendesk ticket form 22734210015771), text under the Description field. Page HTML shows a required <textarea name="request[description]"> with no maxlength attribute
“Please select what you're appealing.”
Match Appeals Form, Appeal Type field (options in the page HTML: Ban Appeal, Content Removal Appeal)
“Seriously, don’t make us break up with you - because there will be no apologies or second chances once we do.”
Also in their documents
A person reads it
8/15The appeals form says a member of Match's support staff will respond, but no Match document says who decides an appeal or that a person reviews it; the Match Group report that does say human reviewers decide appeals does not list Match.com among its brands.
“A member of our support staff will respond as soon as possible.”
Match Appeals Form, Description field help text
“Incomplete forms will not be reviewed.”
Help Centre: Ban and Content Appeals
“We use automated decision making and profiling as part of our moderation toolbox (to delete bots, for example)”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms and Help Centre say that if Match ends the account there is no refund of unused subscription fees.
“If your account is terminated by you or by Match for any reason, these Terms continue and remain enforceable between you and Match, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9
“If Match terminates a user’s account for inappropriate behavior, the user will not be entitled to any refund of unused subscription fees.”
Help Centre: Consequences of Bad Behavior
Billing stops
0/5The Terms say a user must cancel any Apple or Google Play subscription separately to avoid further billing, and nothing says billing stops when Match ends the account.
“However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play Store) to avoid additional billing.”
Terms of Use s.9
“Match will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.”
Terms of Use s.8a
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Match Group Americas, LLC (named in the current Terms of Use, effective 12 September 2025, as the operator of Match).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
18 EliteSinglesOther owner 18/100 Written reasons: noStatements on record: partlyA box to answer in: full marksA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 18 of 24 with 18 out of 100. Strongest: the appeal box. Weakest: written reasons. Nothing checkable on 2 of 9 measures.
- Where to appeal
- The Feedback form, which the safety policy names as the appeal process. Age suspensions are appealed with proof of age.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
0/15Nothing published promises a banned member a reason or even a notice; the terms reserve termination in the company's sole discretion, and one page allows it 'without notice ... and for any reason'.
“Non-compliance may result in warnings, temporary suspensions, or permanent bans from the platform.”
Community Guidelines (no date on page). Lists outcomes, promises no notice or reason.
“Depending on the severity of the violation, this can range from a warning to a hold.”
Colorado Safety Policy (no date on page). Says reports are reviewed and 'appropriate action' taken; no notice or reason to the reported member.
“the Company further reserves the right, without notice, at any time, in its sole discretion, and for any reason, to terminate this Agreement, including all Access Rights.”
Also in their documents
Statements on record
0.5/104 statements coded as an account suspension or termination were filed in the EU database in 2025. No total of account decisions is published, so the share cannot be worked out. Latest account-level statement: 17 April 2025.
A box to answer in
10/10The appeal route is the general Feedback form, which has a 4,000-character free-text box plus up to 9 photos or one video and a voice recording, and works without logging in; it has no appeal topic.
“Users have the right to appeal actions taken against their accounts. The appeal process is available on our Feedback.”
Colorado Safety Policy. Wording is not limited to Colorado residents.
“Describe in detail* 0/4,000”
Feedback form (loads as a guest; topics include 'Registration / Account Verification', 'Safety Concerns' and 'Other', none named appeal)
“Ceasing all use of the Service is your only remedy with respect to any such dispute that you may have with us.”
Also in their documents
Why this score
Its safety policy names the Feedback form as the appeal process, and the form has a 4,000-character free-text box and attachments.
A person reads it
8/15The Feedback form says 'Our team will review and respond to every submission'; nothing says a human or 'not solely automated' decides an appeal.
“Our team will review and respond to every submission.”
Feedback form, Notes item 3. A general statement about all feedback, not written for appeals.
“Our decision is final and will not be reconsidered.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15Terms say no refund of unused fees if the company terminates the membership after the 3-business-day Trial Period.
“If we terminate your Membership and all of your underlying Subscriptions after the Trial Period has ended, you will not be entitled to any refund of unused subscription fees.”
End User Service Agreement, Termination (Last Updated: May 12, 2026)
“Subscription fees are non-refundable, except for cancellations during the Trial Period.”
End User Service Agreement s.4 Use Rights, Subscription Cancellation and Termination
“you may cancel a subscription within three (3) business days of subscribing to our Service to receive a refund”
Also in their documents
Billing stops
0/5The terms say the company may terminate the membership 'and all underlying Subscriptions' but never say charges stop; the FAQ says Apple and Google subscriptions keep charging whatever the account status.
“immediately terminate this Agreement, including without limitation permanently terminating the Member's status as a Member and all underlying Subscriptions”
End User Service Agreement, Termination
“If you do not, you will continue being charged regardless of your account status on the app.”
Help and FAQ: 'Why Was I Renewed When I Already Removed My Account?' (Last updated: June 4, 2026). About Apple and Google purchases.
- EU database
- Filed under one shared registration with its sister brands: 4 account statements in 2025 for all of them.
Contracting entity named in its terms: SuccessfulMatch.com, Inc. (the End User Service Agreement says 'a Delaware corporation'; the Do Not Sell or Share notice on the same site says 'a California corporation' with an address in Mountain View, California).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
19 SilverSinglesOther owner 18/100 Written reasons: noStatements on record: partlyA box to answer in: full marksA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 19 of 24 with 18 out of 100. Strongest: the appeal box. Weakest: written reasons. Nothing checkable on 2 of 9 measures.
- Where to appeal
- The Feedback form, which the safety policy names as the appeal process. Age suspensions are appealed with proof of age.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
0/15Nothing published promises a banned member a reason or a notice; the terms reserve termination in the company's sole discretion and one page allows it 'without notice ... and for any reason'.
“Non-compliance may result in warnings, temporary suspensions, or permanent bans from the platform.”
Community Guidelines (no date on page). Lists outcomes, promises no notice or reason.
“Depending on the severity of the violation, this can range from a warning to a hold.”
Colorado Safety Policy (no date on page). Says reports are reviewed and 'appropriate action' taken; no notice or reason to the reported member.
“the Company further reserves the right, without notice, at any time, in its sole discretion, and for any reason, to terminate this Agreement, including all Access Rights.”
Also in their documents
Statements on record
0.5/104 statements coded as an account suspension or termination were filed in the EU database in 2025. No total of account decisions is published, so the share cannot be worked out. Latest account-level statement: 17 April 2025.
A box to answer in
10/10The appeal route is the general Feedback form, which has a 4,000-character free-text box plus up to 9 photos or one video and a voice recording, and works without logging in; it has no appeal topic.
“Users have the right to appeal actions taken against their accounts. The appeal process is available on our Feedback.”
Colorado Safety Policy. Wording is not limited to Colorado residents.
“Describe in detail* 0/4,000”
Feedback form (loads as a guest; topics include 'Registration / Account Verification', 'Safety Concerns' and 'Other', none named appeal)
“Ceasing all use of the Service is your only remedy with respect to any such dispute that you may have with us.”
Also in their documents
Why this score
Its safety policy names the Feedback form as the appeal process, and the form has a 4,000-character free-text box and attachments.
A person reads it
8/15The Feedback form says 'Our team will review and respond to every submission'; nothing says a human or 'not solely automated' decides an appeal.
“Our team will review and respond to every submission.”
Feedback form, Notes item 3. A general statement about all feedback, not written for appeals.
“Our decision is final and will not be reconsidered.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15Terms say no refund of unused fees if the company terminates the membership after the 3-business-day Trial Period.
“If we terminate your Membership and all of your underlying Subscriptions after the Trial Period has ended, you will not be entitled to any refund of unused subscription fees.”
End User Service Agreement, Termination (Last Updated: May 12, 2026)
“Subscription fees are non-refundable, except for cancellations during the Trial Period.”
End User Service Agreement s.4 Use Rights, Subscription Cancellation and Termination
“you may cancel a subscription within three (3) business days of subscribing to our Service to receive a refund”
Also in their documents
Billing stops
0/5The terms say the company may terminate the membership 'and all underlying Subscriptions' but never say charges stop, and say nothing about Apple or Google subscriptions.
“immediately terminate this Agreement, including without limitation permanently terminating the Member's status as a Member and all underlying Subscriptions”
End User Service Agreement, Termination (Last Updated: May 12, 2026)
“You may cancel your subscription at any time during the subscription term by contacting us at support<AT>silversingles.com or contact us .”
End User Service Agreement s.4: cancellation is described as something the member does
- EU database
- Filed under one shared registration with its sister brands: 4 account statements in 2025 for all of them.
Contracting entity named in its terms: SuccessfulMatch.com, Inc. (the End User Service Agreement says 'a Delaware corporation'; the Do Not Sell or Share notice on the same site says 'a California corporation' with an address in Mountain View, California).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
20 HERMatch Group 18/100 Written reasons: partlyStatements on record: noA box to answer in: partlyA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 20 of 24 with 18 out of 100. Strongest: human review. Weakest: statements on record. Nothing checkable on 2 of 9 measures.
- Where to appeal
- HER's support request page. It has no separate appeal form.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
5/15HER's Terms say it may keep the reason for a ban from the user if sharing it could affect other users' safety or privacy, and no HER document promises a notice that names the rule.
“You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.4 (effective 12 March 2026; saved copy 19 Jul 2026)
“You understand and agree that HER may not share information with you regarding your account termination if doing so would potentially impair the safety or privacy of our other users.”
Terms of Use s.9 (saved copy 19 Jul 2026)
“We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10HER has no dedicated appeal form; its Terms and Help Centre send a banned user to the general support request page, whose 'My account is frozen' form has a required free-text Description box and attachments.
“"options":[{"name":"I would like to request Support","value":36989616084763},{"name":"My account is frozen","value":37479979457179},{"name":"Take It Down Act","value":50385911704859},{"name":"Report illegal content in Brazil","value":52877822272795}]”
HER support request page, the four issue types offered (page source excerpt saved from headless Chrome; no 'Ban and Content Removal Appeal' option)
“Please enter the details of your request. A member of our support staff will respond as soon as possible.”
HER 'My account is frozen' form (Zendesk form 'Suspended Account (HER)'), text under the required Description field
A person reads it
8/15HER says a member of its support staff responds to the frozen-account form, and that underage-flagged photos go to a trained moderator, but no HER document says a person reviews a ban appeal.
“A member of our support staff will respond as soon as possible.”
HER 'My account is frozen' form, Description field help text
“After you submit a message, a member of the support team will respond via email.”
HER Help Centre: Contacting HER Support, DSA Article 12 point of contact for users
“This processing may have a significant impact on users found to be carrying out illegal or unauthorized activities, including suspension and account closure, without prejudice to other legal actions we could take.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms say that if HER ends the account there is no refund for purchases made, and the Help Centre says no refund for days remaining in a subscription.
“If your account is terminated by you or by HER for any reason, these Terms continue and remain enforceable between you and HER, and you will not be entitled to any refund for purchases made.”
Terms of Use s.9 (saved copy 19 Jul 2026)
“HER also reserves the right to review and, if appropriate, suspend, terminate or ban your account without a refund if HER believes that you have violated these Terms”
Terms of Use s.9 (read from a saved copy)
Billing stops
0/5The Help Centre says closing an account does not cancel a premium subscription, and the Terms say the user must cancel any Apple or Google Play subscription separately.
“Deleting the HER app from your phone or closing your account does not cancel your premium subscription.”
HER Help Centre: Cancel My Subscription (live)
“However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., Apple App Store, Google Play) to avoid additional billing.”
Terms of Use s.9 (saved copy 19 Jul 2026)
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Match Group Americas, LLC (named in the HER Terms of Use, effective 12 March 2026, as the operator of HER). The Help Centre names MTCH Technology Services Limited (Ireland) as provider details for EU users. The HER Privacy Policy ('Last Updated: 3/11/2025') still names a different company, Bloomer Inc., doing business as HER.
Some documents in this row were read from saved copies; each such quote is marked.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
21 MuzzOther owner 18/100 Written reasons: noStatements on record: noA box to answer in: full marksA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 21 of 24 with 18 out of 100. Strongest: the appeal box. Weakest: written reasons. Nothing checkable on 2 of 9 measures.
- Where to appeal
- The appeal link shown when you try to log in. Muzz does not review appeals sent by email or through support.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
0/15Muzz's Terms let it close an account 'with immediate effect, at any time' and promise notice only where the user is not at fault; no Muzz page promises to tell a banned user which rule they broke.
“We may restrict, suspend, or close your Account with immediate effect, at any time, if we reasonably believe that you are in breach of these Terms or are otherwise misusing Muzz in any way.”
Terms of Service s.18.1
“Where we do not believe you to be at fault, we will provide reasonable notice.”
Terms of Service s.17 (Withdrawal of Muzz)
“If you believe your account was banned by mistake, you can submit an appeal using the link shown when you try to log in.”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
10/10The in-app appeal form is behind the banned login and cannot be seen, but Muzz's help page tells users to include detail and evidence, and to upload ID or proof for age and polygamy bans.
“The more detail you include with your appeal, the better.”
Help: How can I appeal my ban?
“We’ll carefully assess the information and evidence you provide before deciding whether the ban should remain in place.”
Help: How can I appeal my ban?
A person reads it
8/15Muzz says every appeal is reviewed by its moderation team, but does not say a person reads it or that it is not solely automated.
“Every appeal is reviewed by our moderation team.”
Help: How can I appeal my ban?
“Every appeal is reviewed by our moderation team. We’ll assess the evidence and decide whether the ban should remain in place.”
Help: Why is my account banned?
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15Muzz's Terms say a user whose account is closed for a breach is not entitled to a refund for unused products, and say nothing about a refund when Muzz closes an account for other reasons.
“Where we close your Account for a breach of these Terms, you will not be entitled to a refund in respect of the purchase of any Muzz Products that has not been used.”
Terms of Service s.18.1
“You will lose all purchases, matches and swipes when we close your Account”
Terms of Service s.21.1
“if you are located in the UK or EU, you have the right to change your mind and cancel your Muzz Product order (or your Muzz Membership) within 14 days from the date of your order confirmation or account opening email.”
Also in their documents
Billing stops
0/5Muzz's Terms say a suspension or deletion 'may not automatically cancel your subscription' and that the user must unsubscribe through the App Store, Google Play or Stripe; they do not say billing stops when Muzz closes the account.
“Our suspension of your access to the App, your deletion of your account or the App from your device may not automatically cancel your subscription.”
Terms of Service s.9.7
“Important: If you have an ongoing paid subscription, you will also need to unsubscribe from Muzz via your App Store, Google Play or Stripe payment account to ensure your Account is fully closed.”
Terms of Service s.20.2 (closure by the member)
“Your subscription continues until cancelled by you or we terminate your access to or use of Muzz or your subscription in accordance with these Terms.”
Also in their documents
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: MUZZ LTD, registered in England and Wales, company number 09376746, 249 Cranbrook Rd, Ilford, IG1 4TG. The same entity contracts with US users (the Additional US Terms sit on the same page).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
22 Facebook DatingMeta 16/100 Written reasons: partlyStatements on record: nothing publishedA box to answer in: noA person reads it: partlyReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: not applicableBilling stops: not applicable
Ranks 22 of 24 with 16 out of 100. Strongest: human review. Weakest: the appeal box. Nothing checkable on 3 of 9 measures. Scored out of 80 points, then scaled to 100, because a measure left out does not apply or was not assessed.
- Where to appeal
- The general Facebook appeal for a suspended or disabled account. Dating has no separate appeal.
- How long you have
- 180 days, Meta-wide. It can vary by region.
- Appeal again?
- If the appeal fails or is late, the account is permanently disabled and no further review can be requested.
- How we help
- Only you can send this appeal, so we write the words and walk you through sending them.
Written reasons
5/15Meta-wide, Meta says it will 'let you know' when it acts on an account and explain the options to request a review, but it does not promise to name the rule or the facts, and lists carve-outs where it need not tell you.
“Where we take such action, we'll let you know and explain any options you have to request a review, unless doing so may expose us or others to legal liability”
Meta Terms of Service s.4.2 Account suspension or termination (Effective from 1 January 2025). Meta-wide, not Dating-specific.
“You'll know if your account is suspended or disabled because you'll be informed in an email, and when you log in, you'll see We've suspended your account or We've disabled your account.”
Help Centre: My personal Facebook account is suspended or disabled. Meta-wide.
“unless doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems or Products”
Also in their documents
Statements on record
0/10Meta files under "Facebook". Facebook Dating cannot be separated, so nothing can be checked. What Meta documents about Dating restrictions is in Facebook Dating shadowban, disabled or blocked.
A box to answer in
0/10No Facebook Dating appeal exists; the Meta-wide account appeal is described as logging in and following a prompt or clicking 'Request review', with no free-text field or evidence upload described.
“Learn how to appeal a violation of our Community Standards.”
Facebook Dating Safety Policy. The only appeal sentence in the Dating documents; it points to the general Facebook route.
“To appeal a suspension, log in to Facebook. You'll be prompted to appeal the suspension within 180 days.”
Help Centre: My personal Facebook account is suspended or disabled. Meta-wide. The appeal screen sits behind the login, so it was not seen.
A person reads it
8/15Meta says it uses 'a combination of human review and technology' for appeals and human resources for its Article 20 complaint system, but the statements are Meta-wide, about content, and Meta says it may not review everything in busy periods.
“We use a combination of human review and technology to process appeal requests.”
Transparency Centre: Appealed content metric (UPDATED NOV 18, 2022). About appeals of content on Facebook and Instagram.
“Meta uses human resources dedicated to content moderation, including for compliance with the obligations set out in Articles 16 and 22 DSA, as well as for compliance with the obligations set out in Article 20 DSA.”
Digital Services Act Transparency Report for Facebook, 29 August 2025, published by Meta Platforms Ireland Limited, s.7 Human resources. Article 20 is the DSA internal complaint-handling article.
“During busy periods, we may not always be able to review everything based on our review capacity.”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15Facebook Dating is free, so there is no payment to refund.
“We don't charge you to use Facebook or the other products and services covered by these Terms, unless we state otherwise.”
Meta Terms of Service overview
Billing stops
0/5Facebook Dating is free, so nothing is billed.
“We don't charge you to use Facebook or the other products and services covered by these Terms, unless we state otherwise.”
Meta Terms of Service overview
- EU database
- Meta files under "Facebook". Facebook Dating cannot be separated.
Contracting entity named in its terms: Meta Platforms, Inc. per the Meta Terms of Service served to this connection (Facebook Dating has no separate contracting entity; its Supplemental Terms are an overlay on the Meta Terms). For the EU service, Meta's own Digital Services Act report is published by Meta Platforms Ireland Limited.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
23 BooOther owner 5/100 Written reasons: noStatements on record: noA box to answer in: partlyA person reads it: noReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 23 of 24 with 5 out of 100. Strongest: the appeal box. Weakest: written reasons. Nothing checkable on 2 of 9 measures.
- Where to appeal
- Email hello@boo.world.
- How long you have
- No deadline published.
- Appeal again?
- No limit published.
- How we help
- We prepare this route and file it in your name where the app allows, and copy you the moment it goes.
Written reasons
0/15Boo's Terms let it close an account without notice and promise no reason; no published document says a banned user is told which rule they broke.
“Your account with Boo may be closed at any time without notice if it believes you have violated this Agreement.”
Terms and Conditions s.4 (Modifying the Service and Termination)
“If you break any of these rules, we may ban you permanently.”
Community Guidelines, introduction
“We reserve the right to instantly delete your account if we believe your behavior towards any of our support team members or other employees is threatening or insulting at any time.”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
5/10The only published appeal route is an email to hello@boo.world 'with your request and any relevant details'; there is no appeal form.
“To appeal a ban, email us at hello@boo.world with your request and any relevant details.”
FAQ, Safety, Security & Privacy: How can I appeal if I have been banned?
A person reads it
0/15Boo publishes no statement that a person reads an appeal, and its automated decision-making page says it uses automated decision-making in moderation.
“We employ automated decision-making and profiling in our moderation activities (for example, removing bots)”
Profiling and Automated Decision-Making at Boo, 'To enhance safety and security'
“Users who are reported as or found to be engaging in illegal or unauthorized activities, both on and off our services, could have their accounts suspended or closed”
Profiling and Automated Decision-Making at Boo, 'To enhance safety and security'
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms say that if Boo terminates an account the user is not eligible for any refund, and that misconduct-based termination is 'without a refund of any purchases'.
“If your Boo account is terminated, you will not be eligible for any refund for purchases.”
Terms and Conditions s.4
“we reserve the right to investigate and/or terminate your account without a refund of any purchases.”
Terms and Conditions s.8 (Community Rules)
“We may make an exception if a refund for a subscription offering is requested within fourteen days of the transaction date, or if your jurisdiction's laws allow for returns.”
Also in their documents
Billing stops
0/5The Terms say deleting an account does not cancel a subscription and that Boo keeps charging until the user cancels; nothing says billing stops when Boo ends the account.
“Deleting your Boo account or removing the Boo app from your device does not cancel your subscription; Boo will keep all funds charged to your Payment Method until you cancel your subscription on Boo or the third-party account, as applicable.”
Terms and Conditions s.10 (Auto-Renewal)
“Subscriptions purchased through the app are handled by the App Store or Google Play Store, for iOS and Android devices, respectively.”
FAQ, Account Deletion: How can I cancel my subscription?
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Boo Enterprises, Inc. (the only entity named; no parent group named in any published document).
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
24 RayaOther owner 0/100 Written reasons: noStatements on record: noA box to answer in: noA person reads it: noReversal rate: nothing publishedSpeed: nothing publishedEU referee: noRefund on termination: noBilling stops: no
Ranks 24 of 24 with 0 out of 100. Nothing checkable on 2 of 9 measures.
- Where to appeal
- Raya publishes no appeal route. Its only listed address, contact@rayatheapp.com, is for questions.
- How long you have
- None published.
- Appeal again?
- None published.
- How we help
- With no published appeal route, we work from outside the app: a data request first, then whatever else your case has.
Written reasons
0/15Raya's Terms let it suspend or terminate an account without notice 'for no reason or for any reason whatsoever', and promise no notice or reason.
“Raya may, in its sole discretion, suspend or terminate your account or your access to any part of the Service without notice, and remove and discard any content within the Service, for no reason or for any reason whatsoever”
Terms of Use, Term and Termination
“You agree that any termination of your account or access to the Service under any provision of these Terms of Use may be effected at any time without prior notice”
Terms of Use, Term and Termination
“The Company may provide you with notices, including those regarding these Terms of Use, using any reasonable means, which may include email, SMS, MMS, text message, or postings in the Service.”
Also in their documents
Statements on record
0/10No statement of reasons filed under this name in the EU Transparency Database, January 2025 to May 2026.
A box to answer in
0/10Raya publishes no appeal route, form or field; the only published channel is a general inbox for questions.
“Should you ever have any questions regarding these Terms of Use, your application, membership, or any other aspect of our Service, please feel free to contact us at contact@rayatheapp.com.”
Terms of Use, Welcome
“While we aim to reply to as many inquires as possible, at this time, we simply cannot get to everyone.”
About page, Contact
A person reads it
0/15No Raya document says a person reviews a removal or an appeal, and no document mentions appeals at all.
“we periodically review our community and remove members who are not acting in accordance with our code of conduct”
Terms of Use, Welcome
“we reserve the right to suspend or remove any membership we no longer feel strengthens our community.”
About page, Removal of a member
“application are assessed based on algorithmic values as well as input from hundreds of committee members spread throughout the world”
Also in their documents
Reversal rate
0/12No appeal outcomes published.
Speed
0/8No decision time published.
EU referee
0/10No certified EU body names it.
Refund on termination
0/15The Terms say unused subscription time and in-app purchases are not refunded on termination, and that Raya provides no refunds for prepaid membership fees.
“Unused in-app purchases and any unused portion of a subscription will not be refunded upon the expiration or termination of a user’s membership.”
Terms of Use, Application and Registration Process
“Raya will not provide any refunds for prepaid membership fees or unused in-app purchases and will not be liable to you or any third party in connection with any such termination.”
Terms of Use, Term and Termination
“you, the buyer, may cancel your membership, without penalty or obligation, at any time prior to midnight of the third business day following the original date of this contract”
Also in their documents
Billing stops
0/5The Terms say payments renew until cancelled; nothing says billing stops when Raya ends the membership.
“Payments automatically renew until canceled and are subject to the terms and conditions applicable to the payment method.”
Terms of Use, Application and Registration Process
“Any such in-app purchases will be paid via the user’s Apple account and are subject to the terms and conditions thereof.”
Terms of Use, Application and Registration Process
- EU database
- No statements of reasons filed under this name (January 2025 to May 2026).
Contracting entity named in its terms: Raya App, Inc.
Checked Wednesday 30th September 2026 · Spot an error? Send a correction
You do not have to work it out alone. This page shows what your app promises; the free check shows what to do about your ban: which routes are open, and when paying anyone is the wrong move. It takes two minutes.
Intake first. Payment after. Not taken on = refunded.
Prefer to write? hello@appealmyban.com. A person reads every message.
Three quick answers and an address. We email you a letter built for what happened, with the facts only you can find marked, and where to find each one.
We send it now, then check in a few times over the next week to see how it went. One click stops that.
What this means if you have been banned
Six facts from the apps’ own documents, and what we do about each one.
bans reversed on appeal in 2025
Nine of these apps reported reversing at least 59,857 account bans after an appeal. Hinge alone reversed 31,251, and Tinder 12,058.
What we do. A rate is an average across everyone who appealed. Your appeal is judged on your facts, so we build it around them. We never promise an outcome.
See the chartdo not promise to tell you why
Only 6 publish wording that a reason, or the policy breached, is given or shown. 11 say it may be withheld or promise notice only, and 7 promise nothing.
What we do. We file an access request in your name, which asks the app to show what the decision was based on, so your appeal answers what they actually decided.
Sort by written reasonsis all Tinder's appeal asks of you
Tinder's help page describes the appeal as "Begin appeal", then "Submit appeal", and lists no field or upload. 12 of 24 apps do give you a box to answer in.
What we do. We go through your case card with you before you press send, and file the routes outside the app, where you can say everything, in your name.
Tinder's evidencesay a person reads the appeal
11 publish a statement that a person decides the appeal. Most say it in an EU transparency filing rather than on the help page a banned person would read.
What we do. We write for that person: short, specific, with the evidence attached and the request stated plainly.
See who says sopromise any refund when they end your account
Grindr and Feeld refund only if they close your account without blaming you. eharmony's UK terms refund even after misuse, less its costs. Hinge and Zoosk point to a store or statutory route.
What we do. We check what is still recoverable: store refund windows and the 14-day right where it applies. Chasing money taken after the ban is included from The Case up.
See who refundssay billing stops when they end your account
Hinge and Zoosk, and only for payments made through them. On the other 20 you cancel with the app store or the app yourself. Hily's moderation policy says in capitals that a ban does not cancel Premium.
What we do. We tell you exactly where to cancel for your app, and on The Case we chase any charge taken after the ban.
Hily's evidenceHow we support you
We have read what all 24 apps publish about banned users, and checked every quote. That is what your appeal is built on, not guesses from forums. Here is what happens when you get in touch.
- 1Tell us what happened
The free check takes two minutes and needs no card. If you want us on it, the intake takes about ten minutes. You confirm the facts; we write the words.
- 2A person reads it
Payment comes at the end of the intake, and a person reads your answers the same day. If something is missing or does not add up, we ask before anything is written.
- 3We prepare every route
The in-app appeal, the escalation desk, the data request, the EU referee where one applies, and the money. The first filing goes out within 48 hours of us having what we need, and you are copied the moment each one goes.
- 4We stay with you
Follow every route on your case page, no password. Every reply from the app is explained in plain English, and you keep the full paper trail.
I do not even know why I was banned.
Most apps do not promise to say, so you are in the majority. “No reason given” is standard, not personal, and it does not close any route. A data request makes the app disclose what it holds on you.
I am embarrassed about what happened.
We do not judge. You confirm the facts and we write the words. We decline only a small set of cases (real harassment, threats, violence, anything involving minors) and say so at intake, with a full refund.
I have already appealed and they said no.
Tell us at the start. It changes what we do, and there are often still routes outside the app: the escalation desk, a data request and, for EU residents, a certified dispute body.
I am scared I will make it worse.
The first thing we send you is a short list of what to stop doing. Most ruined appeals are ruined on day one, in anger, at 2am.
Do I have to give you my password?
Never. We do not need it and would not accept it. Where an app takes the appeal only from your own login, we write the words and walk you through sending them.
What if it does not work?
Nobody can honestly promise it. What we promise is the work: every route your case has, the first filing within 48 hours of us having what we need or you can ask for your money back (refund policy), and a plain-English note on every reply. If we do not take your case, you are refunded.
One ban, appealed or not. Every route prepared, the first filing within 48 hours of us having what we need. Replies answered for 60 days, money chased, a regulator complaint if they ignore your data request.
Up to three more apps from the same company, signed letters posted, your case taken to an EU dispute body, 90 days.
Nobody can honestly promise an unban. Anyone who does is selling you a new account, not your old one.
For journalists, regulators and researchers
The counts behind the ranking, with the method and the data to check them yourself.
Tinder bans and the record of them
Tinder reported 2,169,598 account terminations for 2025. The EU database holds 59,187 statements coded as an account termination for the same year: 2.7%. It also holds 1,858,046 Tinder statements of all kinds; the database does not show how many of those relate to bans.
What we do. Where the record is thin, we ask the app for yours: your statement of reasons and your data file, in your name.
See the statement gapThe last account-coded statement from five Match Group brands
In the Commission's files, published to 31 May 2026, the newest statement coded as an account termination from Tinder, Hinge, OkCupid, Meetic and Plenty of Fish is dated 16 April 2026. Tinder, Meetic, OkCupid and Plenty of Fish kept filing other statements after that date; Hinge filed none. We do not know why. The like-for-like counts and the method are in five Match Group brands stopped filing account bans.
What we do. If your ban is after that date, you will not find it in the public database. We ask the app for it directly.
How we countedhave no statement coded as an account ban for 2025
11 never appear in the EU database under their own name. BLK is listed and filed none for 2025, and happn filed 775,274 statements of other kinds, none coded that way. The Act exempts micro and small companies from filing, so some gaps are lawful. Facebook Dating is filed inside "Facebook" and cannot be separated, so it is not counted.
See the ten that do fileWho reverses bans, and how fast
Each dot is an app that reported both a median decision time and how many account-ban complaints it reversed. Higher means a larger share reversed; further right means a longer median wait; bigger dots are bigger queues.
| App | Reversed | Median to decide | Complaints | Period |
|---|---|---|---|---|
| happn | 66.3% | 28.5 hours | 9,983 | 1 January to 31 December 2025 (two half-year workbooks added together) |
| Meetic (reference) | 59.3% | 9 hours | 22,080 | 1 January to 31 December 2025 |
| Plenty of Fish | 39.8% | 5 hours | 299 | 1 January to 31 December 2025 |
| OkCupid | 37.4% | 27 hours | 3,980 | 1 January to 31 December 2025 |
| Hinge | 36.1% | 19 hours | 86,650 | 1 January to 31 December 2025 |
| The League | 34.9% | 3.8 days (91 hours) | 43 | 1 January to 31 December 2025 |
| BLK | 26.7% | 20 hours | 15 | 1 January to 31 December 2025 |
| Tinder | 21.2% | 19 hours | 56,991 | 1 January to 31 December 2025 |
| Grindr | 10.9% | 11.7 days (281 hours) | 840,723 | 1 February to 31 December 2025 |
| Bumble | 9.2% | 4.1 hours | 26,318 | 1 January to 31 December 2025 (EU) |
| Badoo | 5.1% | 3.9 hours | 115,107 | 1 January to 31 December 2025 (EU) |
| Hily | 1.3% | 24 hours | 309 | 1 January to 31 December 2025 (EU) |
Bumble, Badoo and happn are plotted on the line each files for complaints about account decisions. Hily prints one pooled figure that includes reporters' appeals, so its rate is a floor. Grindr's report covers 1 February to 31 December 2025 and says its figures are global; it was read on 3 September. happn adds its two 2025 half-year filings. Meetic is shown for reference, not scored. Figures are as each company reports them, and a rate is an average: your appeal is judged on your facts.
The statement gap: bans reported against statements filed
Grey: account terminations and suspensions each app reported to the EU for 2025. Green: statements coded as an account suspension or termination that it filed in the Commission's Transparency Database in 2025. Log scale, so a gap of one in thirty-seven still shows.
| App | Account decisions reported, 2025 | Statements filed in 2025 | Share |
|---|---|---|---|
| Hinge | 633,534 | 112,917 | 17.8% |
| Badoo | 1,425,720 | 169,899 | 11.9% |
| Bumble | 333,932 | 23,052 | 6.9% |
| OkCupid | 166,874 | 9,118 | 5.5% |
| Meetic (reference) | 3,940,762 | 128,754 | 3.3% |
| Tinder | 2,169,598 | 59,187 | 2.7% |
| Plenty of Fish | 219,263 | 861 | 0.4% |
| The League | 374 | 1 | 0.3% |
| BLK | 1,941 | 0 | 0.0% |
| happn | 505,004 | 0 | 0.0% |
Filed means submitted to the database during 2025 and coded as an account suspension or termination. An app can file many other statements: Tinder filed 1.86 million in 2025 and happn 775,274, almost all coded as other actions. Article 17(2) of the Digital Services Act exempts "deceptive high-volume commercial content", so a share of bot bans may lawfully have no statement; the Act does not say how large that share is. A statement filed is a separate duty from the notice sent to the user. Meetic is shown for reference, not scored.
How the score works
Nine measures, four pillars, 100 points. Every measure comes from one of three places: the app’s own published terms and help pages, the transparency report the app filed under the EU Digital Services Act, or the Commission’s public Transparency Database. Nothing comes from users, journalists or surveys. Levels are our reading of the documents: where a call sat between two levels we took the lower, and each row shows the quotes behind it and, where a document cuts the other way, that quote too. Where an app publishes nothing, the measure scores zero and is marked as silent, and you can switch that off with "Only count what apps publish". A measure that cannot apply (a free app has no refund) or that we could not assess leaves that app’s denominator, and its row says so.
Told why
Written reasons up to 15
Does the app promise, in its own words, to tell a banned user in writing which rule they broke?
- 15: The notice states the rule and the facts relied on
- 10: The rule or category is named
- 5: Notice only, or reasons may be withheld
- 0: No promise
Statements on record up to 10
For every account suspension or termination the app reported for 2025, how many statements coded as an account suspension or termination did it file in the EU database?
- 10: 50% or more of the account decisions it reported
- 0 to 10: In proportion: 10 x (share filed / 50%). Half is treated as full marks because the Act lawfully exempts some bans from a statement
- 0.5: Files some, but publishes no total to compare with
- 0: None coded as an account suspension or termination in 2025
Heard
A box to answer in up to 10
Can the banned person type their side of it, and attach evidence?
- 10: Free-text field on the appeal
- 5: Only via a generic support form or email, or optional or partial
- 0: Button-only, or no published appeal route
A person reads it up to 15
Does the app say a person, not only a machine, decides the appeal?
- 15: Published statement of human review
- 8: "Our team will review", with no statement that a person does
- 0: Silent
Fixed
Reversal rate up to 12
What share of account-ban appeals did the app itself report reversing?
- 0 to 12: 12 x (share reversed / 50%), capped at 12
- 0: Not published
Speed up to 8
What is the median time the app reports taking to decide an appeal?
- 8: 6 hours or less
- 7: Up to 24 hours
- 5: Up to 72 hours
- 3: Up to 7 days
- 1: Longer
- 0: Not published; a promised time earns half the band
EU referee up to 10
How many certified EU out-of-court bodies name the app as one they will hear?
- up to 10: 4 per body naming the app, plus 2 if the Commission register names it
- 0: No certified body names it
Money
Refund on termination up to 15
If the app ends your account, do its terms give back unused prepaid money?
- 15: Pro-rata refund, even where the user broke the rules
- 10: Pro-rata refund unless the user broke the rules
- 5: No contractual refund, but a statutory, cooling-off or store route is named, or a refund is discretionary
- 0: Expressly none, or silent
Billing stops up to 5
When the app ends your account, does the billing stop by itself?
- 5: Terms or help centre say the subscription ends or no further charges follow
- 0: You must cancel separately, or it says nothing
Reading it fairly
Your ban is not an average. A reversal rate is a history across everyone who appealed. It shows which doors have opened, not what your appeal will do, which depends on your facts. That is why we build each case around them.
It reports; it does not accuse. Every score is what a document says or a filing shows. Some gaps are lawful, and the Index does not say otherwise.
It rewards publishing. Reversal rate, speed and statements on record are worth 30 of the 100 points and can only be earned by apps that publish EU figures or file in the database. Smaller companies are exempt from parts of the Act, so a low score can be a matter of size. The “Only count what apps publish” switch shows the ranking without that effect.
It is dated. Documents were read between 28 August and 30 September 2026, and rows read from a saved copy say so. Scores within two points are effectively tied. The Index is refreshed when a new transparency report lands, and any change is logged below.
Where the numbers come from
Appeal outcomes and decision times: Match Group’s 2025 EU transparency workbooks (Tinder, Hinge, OkCupid, Plenty of Fish, The League, BLK, Meetic; Plenty of Fish is the corrected file Match Group re-issued on 11 June 2026, which says its enforcement data had been understated), the 2026 reports of Bumble and Badoo (Annex I spreadsheets, account line), happn’s 2025 half-year workbooks added together, Hily’s 2025 report (one pooled figure), and Grindr’s 2025 report, read on 3 September. Coffee Meets Bagel’s Australian report is shown but not scored. Account decisions reported: the same filings. Statements filed: the Commission’s Transparency Database aggregate files, counting statements coded as an account suspension or termination and submitted in calendar 2025 under the platform name the database lists. EU referees: the Commission’s register of certified out-of-court bodies and each body’s own scope or intake page. Everything else is a quote, with its link, inside the app’s row; rows read from an archive or cache are marked.
Use the data
Free to reuse with credit, under CC BY 4.0. Quotations from company documents remain their owners’ and are used here to report what the documents say. Journalists, regulators and researchers: the files below carry every score, every measure, every number and every source link.
Corrections and right of reply
If an app, or anyone, thinks a reading is wrong, email hello@appealmyban.com with a link to the document that shows it. Each row has a pre-filled link for this. We check it, change the score if the document supports it, and record the change in the log. We do not change a score for any other reason.
Change log
Version 1.0, 30 September 2026. First publication: 24 apps, nine measures, 2025 filings.
Questions people ask about the Index
Do appeals actually win?
Yes. In 2025, nine of these apps reported reversing at least 59,857 account bans after an appeal, and Hinge alone reversed 31,251. How often an app reverses varies a lot from app to app, and a rate is an average across everyone who appealed, which is why the route you take and how your own appeal is built matter. We never promise an outcome.
Who will I be talking to?
The AppealMyBan case desk. There is one inbox, hello@appealmyban.com, and a person reads it. You can write before you pay anything, and the free check needs no card.
What if my app scores badly?
A low score means the app gives you less to work with, so the route matters more, not that you are stuck. The free check shows which routes are open on your ban, and where a route sits outside the app we file it in your name.
How is the score worked out?
Nine measures add up to 100 points, in four pillars: Told why (25), Heard (25), Fixed (30) and Money (20). Each measure has fixed levels, written out under "How the score works" below, and every level is backed by a quote from the app's own page or a number from its own filing. Use the presets or the sliders and the ranking reorders on the spot.
Why can I not find my app's numbers?
Only larger companies must publish appeal figures under the EU Digital Services Act, and it covers EU users. Where an app publishes nothing, we work from its own terms and help pages, which are quoted in every row, so you are not guessing. Switch on "Only count what apps publish" to see the ranking on published facts alone.
What is a statement of reasons?
Article 17 of the Digital Services Act requires a platform to give a user a clear statement of reasons when it ends an account, and Article 24(5) requires a copy to be sent to the Commission's public database. Where the copy is missing, the only record of your ban is the one you ask for. We ask for it in your name.
Can an app pay to change its rank?
No. Every score is taken from a public document, every quote links to the page it came from, and rows read from a saved copy say so. We take no money from any app. Any app can send a correction with a link to its own published document; we check it and log the change on this page.
Does the Index say any app broke the law?
No. It records what each app publishes and files. Some gaps are lawful: the Act exempts some categories from a statement of reasons and exempts micro and small enterprises from parts of its reporting. The Index reports the fact and leaves the legal question to regulators and courts.
Why does a ban-appeal company publish this?
Because we read these documents every day for people who have been banned, and the answers should be public. Every measure is checkable by anyone, the weights are yours to change, the data is free to download, and the method is on the page.
The free check takes two minutes and tells you which routes are open on your ban, including when it says not to pay anyone. Or write to hello@appealmyban.com: a person reads every message.
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