Feeld’s own Terms describe an automated workflow that blocks an account once member reports hit a threshold - and never say the number.
Its ban article says it automatically bans repeatedly reported accounts - and that if an appeal review shows no wrongdoing, the ban will be reversed.
The help widget, and the appeal form Feeld’s Terms link at paragraph 25.
In the UK and Australia an unpassed age check bans you too. Connections see “Account paused.” A conduct appeal won’t touch it.
No EU dispute body lists Feeld. What is left is free: your data file, your regulator, your store. All in the guide. Don’t start over - not yet.
1. Rule out the age check first. Feeld requires age verification in the UK and Australia, triggered by your location or a phone number based there. Until you verify, Feeld’s own word for the state is “banned”, and it lifts only when you pass or, where location alone triggered it, when you leave. No conduct appeal touches it.
2. Screenshot the notice before you answer it. Feeld’s Digital Services Act page says it will tell you what action it took and why, in a Statement of Reasons. That page promises prior warning before a suspension; the Terms reserve the right to act immediately, without notice. Only one of those matched your week.
3. Open the appeal the way Feeld documents it. Locked out, the route is the help widget in the Feeld Help Center: give the email tied to the account, then tell the bot “My account is banned.” Feeld says it hands you to a human, that anything you add afterwards gets read, and that someone responds in a day or two. There is no live support. If the app still opens, Settings > Help > Contact support is the better door: Feeld says it sends your account details automatically. Its Terms link a separate appeal form, and it applies its Community Guidelines to conversations with support, so keep it civil. We build every route. We file every route in your name, online or by signed post. We never ask for your password.
4. If you are one of Feeld’s own false positives, say so. Feeld publishes the innocent things that get members reported: a blank description, no face photo, a couple sharing one profile, a gender listed differently from how you present, several past accounts. On the gender case Feeld’s own wording is unusually direct: if it wasn’t your intention to deceive anyone, it says it will unban you - though the same article keeps every ban decision at its own discretion.
5. Refused, or silent? Feeld’s Terms tell EU members they may take a Digital Services Act dispute to a certified out-of-court body. Those bodies are certified platform by platform, none currently lists Feeld, and Appeals Centre Europe refuses dating apps outright. There is no EU referee for a Feeld ban today. A data access request asks Feeld for the file behind the decision: the reports, the flags, what it kept. One month in the UK and EU, 45 days in California. Ask for access, never erasure, which removes no ban record and destroys your evidence. Ignored, it becomes an ICO complaint, or one to your own authority: the Irish Data Protection Commission has published cases of banned dating-app users reinstated after it intervened. A BBB complaint, US and Canada only, stays public for three years: it builds the file, it does not lift bans. We file all three in your name. The ladder covers each.
Still logged in, but the app went quiet? That may be a restriction, not a ban. Feeld’s Terms route an unresolved moderation decision to [email protected] or [email protected].
Will I get the money back? Not from Feeld: it says it offers no refunds for a valid ban, and that the App Store and Google Play manage every refund. A separate fight.
Should I just make a new account? Feeld lists several past accounts among the things that get profiles reported, so a fresh one can meet the same counter. We never guarantee reinstatement. The decision belongs to the platform. Run the ladder first.