Banned on HER?
The appeal exists - under another name.
HER’s Terms give you an appeal against content removed in error, and the link lands on a page called Contacting HER Support. On its help centre, the enforcement form is labelled “My account is frozen.”
Face photo required, no nudes, no TERFs, no unicorn hunting, no trans chasers. HER names its offences rather than hiding them - work out which is yours.
Every appeal HER documents ends at one help-centre request form. The enforcement label is “My account is frozen” - easy to miss if you are searching for “appeal”.
Its Terms say a violation can mean banning you from its affiliates too - Tinder, Hinge, OkCupid, Match, Meetic, BLK, LoveScout24, OurTime and Pairs - so history there belongs in the appeal.
The Match Group desk, your own data file, the public record - all in the guide. No certified EU dispute body we can find lists HER.
Appealing a HER ban, step by step
1. Work out which door you are at. HER documents three things. Content removed in error, which its Terms give you an appeal against. An underage ban, which its age-check article says you can appeal, and where a resident of Australia can ask for a moderator review instead of sending a government ID. And the account ban itself, the one HER writes least about.
2. Expect no reason, and write for that. HER’s Terms reserve the right not to share information about your account “including the reason for your account ban”, and again over your account termination, where sharing could impair another user’s safety. Screenshot the notice, then write an appeal that names the likely trigger rather than asking for one.
3. File it once, on the form. Every appeal route HER publishes lands in one place: the help centre request form. File it from the banned account’s email. Its Terms also prohibit abusing “any HER reporting or appeals request system”, so make it one filing, properly made. We build every route; we file every route in your name, online or by signed post. We never ask for your password.
4. Answer the rule, not the feeling. HER’s Community Guidelines name the offences outright, and say a profile can be removed by HER staff or by its moderators, community volunteers marked with a black M. Name what the report was probably about, and what it actually was. HER weighs whether a report was “motivated by bias or hatred” on protected characteristics when it judges misuse - reported for who you are rather than what you did? Say it early.
5. Refused? The rungs HER doesn’t control. The Match Group escalation desk at matchgroup-socialsupport.com takes one second human look at a Match Group account and needs your customer-care ticket reference. An access request under the GDPR, the CCPA or your state law makes them show what flagged you, and when one is ignored, the complaint to your data protection authority is the escalation with published reinstatements. For EU users, HER’s Article 12 point of contact under the Digital Services Act is that same Help Center. In the UK, its Terms say you may bring a breach-of-contract claim, and encourage you to appeal first. A BBB complaint, US and Canada only, builds the record but does not lift bans. The ladder covers each.
What HER does not publish
HER releases no appeal figures of its own. Match Group’s 2025 EU transparency data records 191,929 appeals across its brands and 61,109 reversals, about one in three - their numbers, not ours, with HER not broken out.
How long a decision takes. No appeal timeframe appears anywhere we can find.
Why you were banned. The Terms reserve the right to withhold it, twice over.
Whether there is a second look. Nothing published on a limit, a second tier, or what follows a refusal.
What the form will take. HER publishes no character cap, no guidance on evidence, and no steer on what to include.
What a reversal gives back. Nothing on matches, chats or a paid subscription. The Terms cover only the other direction: a terminated account gets no refund.
When it is too late. No deadline published; sooner is better.
Quick answers
Do I get the subscription money back? Usually not, once you are banned - its Terms let it suspend, terminate or ban an account without a refund, and say a terminated account is not entitled to a refund for purchases made. Two windows its own Terms keep open anyway: a full refund inside 14 days of the subscription starting in the EU, EEA, UK and Switzerland, and separate cancellation rights in a dozen US states. If you subscribed through the App Store or Google Play, the refund runs from your own store account. Don’t reach for a chargeback: HER’s Terms say reversing a payment can get the account terminated immediately. A separate fight.
Should I just make a new account? HER’s Terms prohibit creating one after it suspends or terminates yours, and say you may not return after removal from HER or an affiliate without express written permission. So the new profile breaches the clause you would be appealing under. We never guarantee reinstatement - the decision always belongs to the platform - but one properly built file beats a second account. That is the drafting judgment you can hire.