Banned on HER?
The appeal exists - under another name.

Appealing a HER ban, step by step

1. Work out which door you are at. HER documents three things. Content removed in error, which its Terms give you an appeal against. An underage ban, which its age-check article says you can appeal, and where a resident of Australia can ask for a moderator review instead of sending a government ID. And the account ban itself, the one HER writes least about.

2. Expect no reason, and write for that. HER’s Terms reserve the right not to share information about your account “including the reason for your account ban”, and again over your account termination, where sharing could impair another user’s safety. Screenshot the notice, then write an appeal that names the likely trigger rather than asking for one.

3. File it once, on the form. HER points every appeal route at one general help centre request form, but there is a better door it does not advertise: its help desk also carries the Match Group Ban and Content Removal Appeal form, live and selectable on HER’s own domain. Use that one. File it from the banned account’s email. Its Terms also prohibit abusing “any HER reporting or appeals request system”, so make it one filing, properly made. We build every route. HER has no appeal inside the app, so each filing goes in your name, online where there is a form, and by signed post on The Advocate. We never ask for your password.

4. Answer the rule, not the feeling. HER’s Community Guidelines name the offences outright, and say a profile can be removed by HER staff or by its moderators, community volunteers marked with a black M. Name what the report was probably about, and what it actually was. HER weighs whether a report was “motivated by bias or hatred” on protected characteristics when it judges misuse - reported for who you are rather than what you did? Say it early.

5. Refused? The options HER doesn’t control. Match Group’s second-quarter 2026 results list HER among its brands, and the group runs an escalation desk at matchgroup-socialsupport.com for people who have already been through a brand’s customer care, but the desk lists fifteen brands (Tinder, Hinge, Archer, BLK, Chispa, Match.com, Meetic, OkCupid, OurTime, Plenty of Fish, Salams, Stir, The League, Upward and Yuzu) and HER is not among them, so we treat it as unproven here. An access request under the GDPR, the CCPA or your state law asks for the file behind the ban. HER must answer within the legal deadline, though it may withhold report contents and moderation detail. When one is ignored, the complaint goes to your data protection authority. The regulator cases on the public record are two Tinder cases at the Irish Data Protection Commission: both began as requests to erase data, and in one, once the regulator stepped in, Tinder re-reviewed the ban and lifted it. For EU users, HER’s Article 12 point of contact under the Digital Services Act is that same Help Center. In the UK, its Terms say you may bring a breach-of-contract claim, and encourage you to appeal first. A BBB complaint, US and Canada only, builds the record but does not lift bans. The guide covers each.

What HER does not publish

HER releases no appeal figures of its own. Match Group’s 2025 EU transparency data records 191,929 appeals across its brands and 61,109 reversals, about one in three on Match Group’s own figures, with HER not broken out.

How long a decision takes. No appeal timeframe appears anywhere we can find.

Why you were banned. The Terms reserve the right to withhold it, twice over.

Whether there is a second look. Nothing published on a limit, a second tier, or what follows a refusal.

What the form will take. HER publishes no character cap, no guidance on evidence, and no steer on what to include.

What a reversal gives back. Nothing on matches, chats or a paid subscription. The Terms cover only the other direction: a terminated account gets no refund.

When it is too late. No deadline published; sooner is better.

Quick answers

Do I get the subscription money back? First, stop the money: a HER ban does not cancel the subscription. Its Terms say you must log in to your App Store or Google Play account and cancel there “even if you have otherwise deleted your account with us,” and that HER keeps what has already been charged. Do that today. As for getting it back, usually not once you are banned - its Terms let it suspend, terminate or ban an account without a refund, and say a terminated account is not entitled to a refund for purchases made. Two windows its own Terms keep open anyway: a full refund inside 14 days of the subscription starting in the EU, EEA, UK and Switzerland, and separate cancellation rights in a dozen US states. If you subscribed through the App Store or Google Play, the refund runs from your own store account. Don’t reach for a chargeback: HER’s Terms say reversing a payment can get the account terminated immediately. A separate fight.

Should I just make a new account? HER’s Terms prohibit creating one after it suspends or terminates yours, and say you may not return after removal from HER or an affiliate without express written permission. So the new profile breaches the clause you would be appealing under. We never guarantee reinstatement - the decision always belongs to the platform - but one properly built file beats a second account. That is the drafting judgment you can hire.